SUMMARY

• An IT Professional wif a progressive 25+ year history of driving global IT projects and operations, managing and administering multiple enterprise solutions, and overseeing hardware and software systems across dynamic environments. Develops and delivers technical solutions in line wif business objectives, executes IT initiatives to maintain uninterrupted operations, procures software builds professional relationships across teh globe, and leads/inspires IT project teams to meet and exceed targets. Successfully Served as teh Team Lead for a Global Windows 7 Image Creation and Migration.

TECHNICAL SKILLS

• DOS 6.22, Win 3.1, 95, 98, ME NT, 2000, XP, 7, 8, 10 Server 2000 - 12, Novell 4.x-5.x Microsoft Office 95 - 2016, Access, Excel, PowerPoint, Word, and Adobe Applications Lotus Notes and Microsoft Outlook (Exchange)
• Heat, Reachout, Track-IT
• Oracle, Access & SQL (Support and Troubleshooting)
• Cisco VPN, Remote Desktop, Hyper-Terminal, FTP, Telnet
• Client for Microsoft Networks, Client Service for Netware, TCP/IP, NetBIOS, WINS, IPX/SPX System Boards, ROM, RAM, PCI, ISA, USB, SCSI, IDE, Firewire, Processors, Fans, NICs,
• Video Adapters, Sound Adapters, Modems, Parallel, Serial, Hard Disks, CD/DVD ROMs, Floppy Disks and all Cabling and Connections

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

SYSTEMS engineer / Desktop Support

Responsibilities:

• Team Lead: Global Windows 7 Image Creation . Created a Windows 7 image to function globally through teh use of Windows Automated Installation Kit (WAIK).
• Team Lead: Global Windows 7 Migration from Windows XP. Coordinated wif executives across teh globe, including China, Japan, South Korea, Singapore, London, Greece, Sweden, Denmark, Norway, Poland and Brazil, to complete teh migration across 200 countries wif minimal interruptions to business operations.
• Tier 3 Desktop Support . Coordinated support for teh desktop team and resolved any issues dat could not be solved by teh desktop team. Support includes Windows 7 Enterprise, Windows 10 Enterprise and Office 365
• Cherwell Asset Management Implementation (CAM). Configured a Windows 2008 server for use wif CAM. Led teh installation, configuration, and deployment to global computers via SCCM. Teh project allowed teh organization to identify and manage assets, reclaim unused licenses, redeploy available machines, and capture cost savings.
• OpenLM Implementation ; Saved teh Firm $500K Annually and Reduced teh Number of Licenses by Up to 30%. dis tool enabled software license usage data analyzation and allowed teh initiation and enforcement of usage data policy in floating licenses.
• Cyberark Endpoint Privilege Manager (Formerly Viewfinity) Implementation. Improved security posture and halted malware proliferation by utilizing teh Least Rights Management platform, removing administrative rights from user machines, and assigning administrative rights, at teh application level, only on an as-needed basis.
• Reduced Customer Internal Software Delivery Times from 3 Days to teh Same Business Day while reducing email numbers by automating teh internal software requests and approval processes.
• Provided Consultative Leadership to Manage and Empower Project Teams of seven to exceed performance targets.
• Procured, Assessed, Implemented, Supported, and Administered Enterprise Solutions and Corporate IT Assets, including McAfee ePO (VSE, Drive Encryption, and DLP), Cyberark EPM (Least Rights Management - Formerly Viewfinity), Cherwell Asset Management, Express Metrix, OpenLM (License Management and Reclamation), CylanceProtect (Endpoint Security), and license servers utilizing FlexLM, RLM, WLM, HASP, and Sentinel.
• Recognized for Superior Performance wif a Series of Promotions, including Desktop Support III, Quality Assurance Analyst, Systems Engineer, and Systems Engineer II. Consistently rated in teh top 20% in a department of 50+ people.

SENIOR DESKTOP ADMINISTRATOR

Responsibilities:

• Tapped as a Technical Liaison for teh Desktop Support Team and Delivered Third-Level Support, as needed, while concurrently serving as a desktop support technician.
• Designed, Deployed, and Led a Technical Support Project charged wif conducting preventative maintenance on technical resources and supporting ABS field surveyors.
• Performed Root Cause Analysis to Resolve a Variety of Technical Issues and minimize/eliminate service interruptions.
• Provided End-User Training on IT Protocols/Best Practices and Communicated Technical Jargon to Non-Technical Users . Provided examples and step-by-step instructions to troubleshoot/resolve issues and built positive rapport wif users across diverse cultural backgrounds and technical expertise.

Confidential, Houston, TX

SYSTEMS ENGINEER

Responsibilities:

• Sourced, Assessed, and Procured Software Solutions able to meet teh critical technical needs of teh organization wifin budgets. Tested each one for ease of use, bugs, and network integration abilities, formulated reports, and made recommendations to management on each program.
• Cultivated and Maintained Technical Expertise to Resolve a Variety of Network Issues, including TCP/IP and Citrix (client side) in evolving technical environments.
• Set Up Laptops in Multiple Offsite Connections to allow traveling personnel to seamlessly continue working across diverse geographic locations.