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Production Support And Development Resume

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OBJECTIVE:

  • Seeking an opportunity to utilize my skills and abilities in the company dat offers professional growth while being resourceful, flexible and possessing technical skills.

TECHNICAL SKILLS

  • Windows Family, UNIX.
  • SQL Oracle.
  • TOAD, Putty, WinSCP, BMC Remedy Tool, IBM Web Sphere Console, Cronology and Cloudera.
  • Oracle sql, Unix, Remedy ITSM, SDLC

PROFESSIONAL EXPERIENCE

Production Support and Development

Confidential

Responsibilities:

  • Worked on BMC remedy ‘Incident management’, ‘problem management’, ‘change management’ for troubleshooting and managing monthly changes to the applications.
  • Worked on SR request for resolving customer issues.
  • Daily basis worked on incidents and adhered to SLA.
  • Providing L3 Support for Critical applications ensuring adherence to ITIL processes including Change and Release management.
  • Job Scheduling for Job Monitoring for Monthly, weekly and daily tasks to be performed.
  • Has performed House Keeping of production server.
  • Debugging of failed jobs.
  • Has worked on multiple Adhoc requests.
  • Has performed daily ‘Health checks’ of production server and applications.
  • Was involved in functional testing as well, based on project requirement.
  • Has prepared noledge base for project by preparing number of documents.
  • As a senior member of team, was involved in providing Training to new team members.
  • Has performed number of Deployments.

Confidential

Application Support and Development.

Responsibilities:

  • Worked on BMC remedy. ‘Incident management’, ‘problem management’, ‘change management’
  • Daily basis worked on incidents and adhered to SLA.
  • Developing web - Based services for the clients and deploying same in the production on monthly basis.
  • Using Remedy Tool for the resolving daily tickets.
  • Troubleshooting the scripts and bug fixing.
  • Deploying the services monthly or weekly. Creating packages and deploying the services into Production environment.
  • Data updating in database as per service requests.
  • As a senior member of team, was involved in providing Training to new team members.

Confidential

Production Support

Responsibilities:

  • Troubleshooting user related issue.
  • Job Log scheduling and monitoring.
  • File processing.
  • Checking Log Files.
  • Providing weekly and monthly productivity report to the client.

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