Production Support And Development Resume
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OBJECTIVE:
- Seeking an opportunity to utilize my skills and abilities in the company dat offers professional growth while being resourceful, flexible and possessing technical skills.
TECHNICAL SKILLS
- Windows Family, UNIX.
- SQL Oracle.
- TOAD, Putty, WinSCP, BMC Remedy Tool, IBM Web Sphere Console, Cronology and Cloudera.
- Oracle sql, Unix, Remedy ITSM, SDLC
PROFESSIONAL EXPERIENCE
Production Support and Development
Confidential
Responsibilities:
- Worked on BMC remedy ‘Incident management’, ‘problem management’, ‘change management’ for troubleshooting and managing monthly changes to the applications.
- Worked on SR request for resolving customer issues.
- Daily basis worked on incidents and adhered to SLA.
- Providing L3 Support for Critical applications ensuring adherence to ITIL processes including Change and Release management.
- Job Scheduling for Job Monitoring for Monthly, weekly and daily tasks to be performed.
- Has performed House Keeping of production server.
- Debugging of failed jobs.
- Has worked on multiple Adhoc requests.
- Has performed daily ‘Health checks’ of production server and applications.
- Was involved in functional testing as well, based on project requirement.
- Has prepared noledge base for project by preparing number of documents.
- As a senior member of team, was involved in providing Training to new team members.
- Has performed number of Deployments.
Confidential
Application Support and Development.
Responsibilities:
- Worked on BMC remedy. ‘Incident management’, ‘problem management’, ‘change management’
- Daily basis worked on incidents and adhered to SLA.
- Developing web - Based services for the clients and deploying same in the production on monthly basis.
- Using Remedy Tool for the resolving daily tickets.
- Troubleshooting the scripts and bug fixing.
- Deploying the services monthly or weekly. Creating packages and deploying the services into Production environment.
- Data updating in database as per service requests.
- As a senior member of team, was involved in providing Training to new team members.
Confidential
Production Support
Responsibilities:
- Troubleshooting user related issue.
- Job Log scheduling and monitoring.
- File processing.
- Checking Log Files.
- Providing weekly and monthly productivity report to the client.