Production Support and Development Resume

OBJECTIVE:

Seeking an opportunity to utilize my skills and abilities in the company dat offers professional growth while being resourceful, flexible and possessing technical skills.

TECHNICAL SKILLS

Windows Family, UNIX.
SQL Oracle.
TOAD, Putty, WinSCP, BMC Remedy Tool, IBM Web Sphere Console, Cronology and Cloudera.
Oracle sql, Unix, Remedy ITSM, SDLC

PROFESSIONAL EXPERIENCE

Production Support and Development

Confidential

Responsibilities:

Worked on BMC remedy ‘Incident management’, ‘problem management’, ‘change management’ for troubleshooting and managing monthly changes to the applications.
Worked on SR request for resolving customer issues.
Daily basis worked on incidents and adhered to SLA.
Providing L3 Support for Critical applications ensuring adherence to ITIL processes including Change and Release management.
Job Scheduling for Job Monitoring for Monthly, weekly and daily tasks to be performed.
Has performed House Keeping of production server.
Debugging of failed jobs.
Has worked on multiple Adhoc requests.
Has performed daily ‘Health checks’ of production server and applications.
Was involved in functional testing as well, based on project requirement.
Has prepared noledge base for project by preparing number of documents.
As a senior member of team, was involved in providing Training to new team members.
Has performed number of Deployments.

Confidential

Application Support and Development.

Responsibilities:

Worked on BMC remedy. ‘Incident management’, ‘problem management’, ‘change management’
Daily basis worked on incidents and adhered to SLA.
Developing web - Based services for the clients and deploying same in the production on monthly basis.
Using Remedy Tool for the resolving daily tickets.
Troubleshooting the scripts and bug fixing.
Deploying the services monthly or weekly. Creating packages and deploying the services into Production environment.
Data updating in database as per service requests.
As a senior member of team, was involved in providing Training to new team members.

Confidential

Production Support

Responsibilities: