Support Engineer Resume Seattle, WA - Hire IT People

TECHNICAL SKILLS

Proficient in: C#, Python and SQL

Knowledgeable in: Bash, C, C++, Java, PowerShell and Ruby

Test Frameworks: JUnit, NUnit, PyTest and TestNG

Databases: DynamoDB, Microsoft SQL Server, MySQL and PostgreSQL

Automation: JAMS Scheduler, Biz Talk Server, cron

Visual Studio Team Services: Build, Release, and Test

AWS Builder Tools: AWS' internal build, deploy, test, continuous integration, continuous delivery and issue/project management solutions

Cloud Platforms: Microsoft Azure and AWS EC2

Virtualization: Hyper - V and Xen

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential - Seattle, WA

Responsibilities:

Maintain issue queues related to AWS Builder Tools' products and provide support for Builder Tools' services to internal developers
Primary support contact for test tools team which provided frameworks for integration and load testing as integrated wif CI/CD pipelines
Troubleshoot development teams' issues wif builds, deployments, tests, environments and teh issue/project management solution
Provide feedback to Builder Tools development teams regarding recurrent issues and updates to support documentation to improve overall customer experience
Participate in Builder Tools' teams' planning meetings to highlight high-impact issues and provide customer representation to teh development teams
Provided 24/7 on-call support for real-time energy traders' software and ancillary systems
Perform manual validation, author unit tests and VSO Test Suites
Automate business processes utilizing JAMS Scheduler, BizTalk server and a mix of PowerShell and Python scripting
Worked wif Solution Architects, Data Analysts, Developers and business users to determine business needs and implement solutions ranging from automating routine business processes to implementing cloud-based architecture for data analytics team
Provided analysis and recommendation which culminated in Python becoming an accepted standard for automation wifin teh organization
Promoted from Systems Analyst in March 2015

Technical Product Specialist

Confidential

Responsibilities: