Cisco Unified Communications Engineer Resume

SUMMARY

I has multiple years of IT experience wif an emphasis on IP Telephony, Technical Writing, SQL databases, Systems Maintenance, Extensive experience in Network Administration and VOIP Support.
I can offer strong technical support noledge wif a background in multi - platform systems on information technology topics. I has ability to install and configure VOIP servers, TCP/IP, H323 and MGCP protocols.
I has experience wif Unix and Linux supporting 1400 end users on a daily basis, worked wif Windows 2000, 2003 and NT environment. I worked using Unix environment in a Call Center/NOC, while working for Confidential .
I has experience working wif various methodologies of SDLC such as: Waterfall, Agile Scrum, rational unified process and rapid application development.

PROFESSIONAL EXPERIENCE

Cisco Unified Communications Engineer

Confidential

Responsibilities:

I was responsible for managing, maintaining and troubleshooting Cisco Unified Communication systems and associated services.
I worked directly wif teh client and management staff to resolve daily operational issues and serve as a technical lead on projects.
I is familiar wif Remedy, HP Open View and Service helpdesk environments.
I also supported PBX systems.

Network/VOIP Engineer

Confidential

Responsibilities:

I was responsible for configuring poly com devices using broad soft applications.
I was also responsible for configuring edge marc and M1K devices for call control and call routing.
My day to day operations included; creating voicemail accounts and managing messaging accounts using Unix platform, troubleshooting voice related issues and Technical documentation.
I also supported Circuit cut overs and new Circuit installs. I managed SIP related issues on phones as well.

VOIP Design Engineer

Confidential

Responsibilities:

I evaluated and analyzed corporate Call Manager cluster to determine wat improvements need to be implemented and documented to teh new GTC VOIP layout as needed.
Implemented a solid backup strategy for two major Call Manager Clusters for HC and HQ sites.
Actively was involved wif troubleshooting Gateways, PRI and various other telco issues.
Supported various applications such as IPCC, SQL, Call Manager, Unity, Hunt groups, Pickup groups.
Also worked wif CUOM and Wats up gold monitoring tools on daily basis.
Trained team members on IPCC and SQL.

Operations Specialist

Confidential

Responsibilities:

I was responsible for supporting 1200 user environment.
Supported Call Manager 3.3, Unity 4.0, Conference Connection and Unified Contact Center applications.
Programmed toll free numbers using Verizon Network Manager tool.
Upgraded Call Manager 3.3 to 4.2, built a new site for Puerto Rico, upgraded dial plan, redundancy and fail over on layer 3 for call routing.