SUMMARY

• Senior Microsoft Dynamic CRM Developer/Analyst & Engineer/ Microsoft Dynamics CE, Microsoft Power Apps that has passionately worked on the previous go live projects such as Sage Publishing to analyze and develop different components within the customized Dynamics CRM 2016 (8.1)/ Dynamics 365 (8.2), (9.0), (9.1) Online solution supporting field service and mobile extensibility, Proof of Concept Design and working with Business Process developing the Sales pipeline.
• Multiple projects under Confidential focusing on Techno/Functional Developer/Analyst positons concentrating on requirement gathering and functional requirement definition from Gap Analysis of initial requirement definition, Development of Plugins, Workflows and Extending CRM, triaging and prioritizing multiple Bugs, Enhancements, Lifecycle Alignments, Future Iterations along with support of many production critical issues.
• Supporting new and upcoming Dynamics CRM Customizations, Configurations and foresight supporting the Dynamics CRM community

TECHNICAL SKILLS

Application Skills/Server: CRM: Microsoft CRM 4.0 through 365 (9.1), Microsoft GP, Scribe (Tibco) Developer, Microsoft SQL Legacy Versions, Microsoft SQL 2014, Microsoft SQL 2016, Microsoft SQL 2019, Microsoft Project, SharePoint, J2EE, NET 2.0 through 4.8 C#, Remedy Cube, Advanced Excel, Advanced Access development, Visual Studio 2007 - 2015, Expression Blend, Eclipse, Android SDK, Project Management, Validation, SDLC, Windows IIS Web Servers, Documentum, JDE, VMware, Windows Azure, Citrix Cloud Technology(PAAS, SAAS, IAAS) HP Quality Center

Languages : C#, CSS (1.0-3.0), VB.NET, XML, AJAX, SOAP,REST, Angular.JS Java Script, Visual Studio, VB6, HTML, HTML5, ASP, ASP.NET, ASPX, C, Object C, C++, C#, F# DHTML, CGI, JavaScript, JSON, OData, XOData Node.JS Python, Pearl, PHP, MSSQL, OSQL, TSQL, XML, XAML, Java 2 (1.2 - 5.0), All Windows scripting languages, SOAP, Toad, Microsoft SQL, TSQL, XAMARIN

Security: Advanced AD, Advanced DNS Certification for Servers, local and network

Operating Systems: Windows Server/ 2000/2003/2005/2008 R 2/2012/2014/2016/2019 Windows XP, Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Ubuntu, Linux, Opensuse, Linuxmint, Rasbian, Unix, On Team testing Windows 10, On Team Testing Office 365.

RDBMS: Oracle 8/9i/10G/11g/12c, MS SQL Server 2003 - 2019, Teradata TSQL 12/13/14/14.1/15 , MongoDB, and More

Modeling Tools: Visio, AutoCAD, Adobe Dreamweaver, Erwin Data Modeler, TOAD, Entity Framework, Microsoft Power BI Developer, Entity Relation diagrams from Database Schema

PROFESSIONAL EXPERIENCE

Confidential

CEO Microsoft CRM and BI Senior Administrator

Responsibilities:

• Dynamics CRM Administrator and Scribe (Tibco) Administrator
• Advanced approach to Microsoft CRM 4.0 through 2016/365 working on advanced implementations of projects recovering project scopes with sure step approach
• Specializing in Backward engineering Dynamics CRM
• Advanced systems architectural design with Relational and non-relational systems
• Expert in Scribe (Tibco) Insight Data Migrations, data management, scripting and any of the processes relating to data and CRM
• Administrator of Microsoft CRM
• Use .NET. ADXPortal, ALMToolkit, FieldOne, JSON, Click Dimensions, Mobile Iron, MTC SuperGrid, Organizational Insights
• Administrator of form and Script Modifications, XML, Advanced Java Debugging, XRM plugins
• CRM administrator practice, deployment manager training, CRM Services with .NET Development, Plugins Manager training, included asynchronous services and IIS integration
• OData, OXData, Work Flow advanced lookup and xml fetch querying
• Field One experience and data modeling
• Work Order Design and debugging errors using Iframe
• Solution Data Integrations
• Advanced Data Map, Replication Data Service, Microsoft Power BI Integration, Federated Endpoint modification and Authentication
• Claims Based Authentication and Internet Facing Deployment Advanced Data Migration Methodology and Comprehension
• Use of new Data Loader tool CRM 2016
• Experience with new CRM Architecture, for online and on-premises deployment Integrations with CRM App for Outlook, mobile devices and new marketing integrations Field Services from the conversation of FieldOneSky
• Currently taking courses for this new version
• Development and Advanced knowledge with newly developed Data loader for bulk updating through Lifecycle Services experience
• Implementing, Installing and troubleshooting Dynamics CRM on premise Server Topography

Environment: Dynamics CRM (4.0)- 365 (9.1) On Premise and Online, Office 365, Office 365 Application Development, Microsoft SQL and SQL Management Studio, Scribe (Tibco) Insight (7.0.2)-(7.9.5) and Scribe (Tibco) Online, Team Foundation Server, GitHub, ZenHub, Microsoft Share Point, Microsoft Hyper V, JIRA, Confluence, Office365, Windows Azure Active Directory

Confidential

Senior Microsoft CRM Subject Matter Expert

Responsibilities:

• Microsoft CRM Subject Matter Expert
• Triaging Tickets from Remedy ticket management system from 1000+ Global Users.
• 1500 Tickets Successfully resolved including Production Critical and SEV 1 resolution
• 4 Major Upgrades and supporting Legacy Data Migrations
• 8 Major projects supported while operating and supporting Critical Helpdesk ticket Triage
• Lead team from JavaScript Object Model Migration from Xrm.Page to formContexct Object Models.
• Scribe (Tibco) Architect and Integration Support, Troubleshooting and Support
• Deployed and managing 6 Independent Scribe (Tibco) Environments
• Office 365 and Azure Active Directory User and Group Management
• Dynamics CRM Plugin Development and Analysis
• Dynamics Execution Pipeline Analysis
• Advanced JavaScript and DOM Development and Analysis
• 10000+ lines of JavaScript updated
• Standardization of Move to Production Process
• Recommendations for new business solutions such as Organizational Insight and moving to Power BI
• Performance enhancement and form library debugging
• Dynamics CRM Administrator
• Dynamics CRM Implementor
• Contributor on Change Advisory Board

Environment: Dynamics CRM 365 (9.1) Online Dynamics CRM 365 (9.0) Online Dynamics CRM 365 (8.2) Online, Dynamics CRM 2016 (8.1) Online, Dynamics CRM 2011 (5.1) On-premise, Remedy, Service Now Github, Zenhub, Office365, Windows Azure Active Directory, Team Foundation Server, Microsoft Share Point, Office365, Windows Azure Active Directory, Windows 7 OS support, Windows 8.1 OS support, Windows 10 OS support

Confidential

Senior Microsoft CRM Techno Functional Business Analyst and Administrator

Responsibilities:

• Microsoft CRM assessment triaging backlog issues to current Warranty state
• Utilized JIRA and confluence for ticket priority management and assessment
• Supported United States and Global Team of Developers from UK, Bangalore and Singapore, Proof of Concept and Advance Research for development team
• Led team with diagnosing real-time production failures and reorienting the business process for proper move to production procedure
• Advanced customization comparison and solution design, to be aligned based on the proper move to production process
• Advanced utilization of execution Pipeline, editable grid modifications and form development with Workflow and plugin proof development and best practice standardization
• Documentation and Agile approach to project along with applied SureStep methodology
• XRMtoolbox documentation generation and debugging with JavaScript and JSON
• Advanced Fetch Queries and recommendations for new solutions such as organizational insight and moving to Power BI
• Performance enhancement and form library debugging

Environment: Dynamics CRM 2016 (8.1) Online, JIRA, Confluence, Office365, Windows Azure Active Directory, Team Foundation Server, Microsoft Share Point, Office365, Windows Azure Active Directory

Confidential

Microsoft CRM 365 and Power BI Advanced Developer

Responsibilities:

• Confidential Microsoft CRM and a SQL Data project for two clients
• Developed dashboard and metrics supporting Power BI along with Provide developer lead and develop roles
• Created interactive reports viewable by security groups.
• Integrated PowerBI Dashboards within Dynamics CRM
• Advanced M Code development / R Code integration within Power BI reporting
• Use of Machine Learning with resultset developed from PowerBI reporting.

Environment: Dynamics CRM 2016 (8.1) Online, JIRA, Confluence, Office365, Windows Azure Active Directory, Visual Studio, Microsoft SQL and SQL Management Studio, Team Foundation Server, Microsoft Share Point, Microsoft Hyper V