SUMMARY

• I am passionate about Microsoft Dynamics CRM and where Microsoft is going with CRM and their Power Platform for capturing, sharing, and analyzing data. I have two decades of experience with data sources, manipulation, and analysis and excited about what Microsoft is developing.
• Microsoft’s Common Data Service along with the Azure architecture makes, not data, but information assessible to non - IT people in a way that is only beginning to be developed. We live in a world of data and it takes training and experience to deliver the information today’s managers need. I have that training and insight to work in a team environment and deliver results
• I am a Retired Air Force Officer and proud of that.
• I can provide easy to use, interactive platforms, that deliver quality customer experiences
• I Thrive working in a team environment and being productive.

TECHNICAL SKILLS

Developer Skills: Microsoft Dynamics 365 Online

Databases Skills: SQL Server DBA, (2008, 2012, 2014, 2016)

SQL Server Tools: SSMS, SSRS, SSIS

Operating Systems/Tools: Windows Server 2012, 2014, 2016

Websites: WordPress, Web UI/UX experience

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

IT Specialist

Responsibilities:

• CRM Administrator: Install, update, upgrade and act as sole CRM administrator supporting up to 100 users.
• Led project to upgrade CRM 2011 to CRM 2015 and then to CRM 2016, all on prem.
• Introduced the team to D365 Online however we did not upgrade.
• Very Familiar with the Online Version of Dynamics 365, and the benefits/Challenges that come with it.
• Benefits of course are not needing an expensive on prem server that requires administrative support.
• Challenges are that the data is not accessible like a local database and requires a 3rd party tool like Scribe, Kingsway to interface with it, or SSIS packages to download the data to either a local database, or a data warehouse.
• Performed all CRM development/Customization for the past 7 years.
• Developed JavaScript web services actions to perform various actions based on user events.
• Developed C# plugins as needed with assistance with some of the C# code.
• Deployed and updated CRM plugins when needed.
• All OOB Dynamics CRM reporting was accomplished via SSRS. Additionally, I developed an SSRS platform for our Accounting Sage Reporting.
• Created new CRM entities, forms, and views as needed per direct contact with the end users to enhance UI/UX experience.
• Focused on the automation of business workflows using Dynamics CRM through the creation of Dialogs and Workflows
• Used some Power BI, and the usual Microsoft Office Suite of tools for business data gathering and reporting as well.
• Maintain and Update Visual Studio so that efficient programming can be done in-house when determined to be most efficient.
• Maintain a Team Foundation Server repository
• Wrote Code using vb.net and C# as best I could. Work with consultants when the expectation was above my skill level.
• SQL Server Database administrator: Control security, maintenance, backups/restore on over 30 SQL server databases. Create and maintain new databases as required to meet client needs.
• Write SQL for views, reports, triggers, functions, etc as needed.
• Accomplish database performance tuning for optimal performance
• Using my DBA experience, I set up Shared Servers and alias login’s for the best UX experience on our SSRS web platform.

Confidential

Consultant / Application Development Support

Responsibilities:

• Performed a complete Python code review for an application that was developed in support of The Department of State's J-Visa/ USAID program.
• Utilized Eclipse Juno, to review Python and Java code to document, and make recommendations for improvement based upon a complete logic analysis of application functionality.
• Developed Microsoft Visio flow documents for future reference to code logic.
• Reverse engineered two Postgres Databases to fully document Database Entity Relationships, database keys, triggers, indexes, and procedures and made recommendations for improvement.
• Created necessary pages in the company WIKI for future reference of all documentation.

Technical Environment: FISMA, Code Review, Eclipse, Python, Java, Ubuntu, UNIX, J-Visa, Postgres, Win7

Confidential

Commercial Product Manager

Responsibilities:

• Provide information technology solutions that allow both management and team lead’s to visually track status of jobs in manufacturing.
• Monitor delivery dates and notify management when potential missed shipments may occur. During my time there - we had zero missed delivery dates.
• Reprogrammed the Employee Time Database to allow for future growth, better information capture, better reporting capabilities to management. This streamlined the process removing many man hours from the process.

Confidential

IT Liaison for Government Business Development

Responsibilities:

• Reporting directly to the Chief Technology Officer of the company, Served as Team Lead to oversee various projects and manage IT team efforts using Agile development to research the re-engineering of the product to align with government specifications.
• Utilized Agile development Processes and developed a product backlog
• Initiated daily SCRUM Meetings
• Began utilizing Agilefant software to initiate, monitor, and adjust bi-weekly development sprints.
• Guided the team through a database rewrite bringing two platforms (MySQL & MS SQL Server) into one Postgres database concept.
• Setup project goals and milestones through implementing the use of RedMine software for customer relations issues that developed while redefining the solution.

Confidential, Louisville KY

Systems Analyst/DBA/Access Application Developer

Responsibilities:

• Transitioned the technical environment from four 12-year-old Sun Servers to two Dell servers complete with SAN and Fiber Optic connections to key places within the facility.
• Transitioned servers from SUN Solaris OS to RedHat Linux OS. Performed Sys Admin duties as required to keep servers working daily.
• Act as the in-house Oracle DBA (monitoring two Oracle 7.3 databases).
• Installed and created an Oracle 10g database for test and development
• Utilized third party software (TOAD) to monitor, update, and optimize database procedures and SQL runs.
• Reengineered and performed maintenance on over 25 different MS Access databases.
• Develop new Access databases as needed to add technology and increases efficiency is several key company areas.

Confidential, Louisville KY

Application Developer

Responsibilities:

• Worked with the IT team, to create an Oracle database, with MS Access as a front end, allowing the end-users easy access too much needed information for optimal efficiency, resulting in productivity gains that management estimated a potential financial worth of $3.5 million.
• Created a MS Access database to provide financial information and reporting on almost $1billion in inventory to upper GE management.
• Act as a Consultant providing recommendations for process improvement and waste elimination for the creation of a data system that allowed for inventory process improvement to result in reclaimed inventory of over $100,000 annually.
• Created daily reporting, and cross functional team communications which led to increased product delivery of over 1,400 units per week, while providing Management for sounder efficiency and accuracy of data.