SUMMARY

• A proactive and innovative SQL DBA / System Engineer with extensive experience in global enterprise applications and high availability business critical transactional databases (VLDB). An affable, tenacious, and knowledgeable professional with proven analytical, design, resource management, and technical skills.

TECHNICAL SKILLS

• SQL - Server 6.5/7.0/2K/ 2005/2008/2012/2016
• Windows NT 4.0/2000/2003/2008/2012/2016
• Active/Passive and Active/Active Clustering
• NLB Windows Load Balancing Service
• MSCS
• SharePoint Search (SPS Large Farms)
• IIS / IIS6 / IIS7 / IIS.NET
• ASP / ASPX / HTML
• Visual C++
• VBScript / PowerShell
• Terminal Services
• .NET Framework
• SQL Performance Tuning
• MOF / ITIL
• T-SQL
• SQL-Server Replication
• SharePoint 2003/2010 MOSS 2007
• ER-Design
• Networking
• Physical Design and Logical Design
• SQL-Mirroring / Availability Groups
• ETL / DTS Packages
• Azure SaaS, PaaS, IaaS

PROFESSIONAL EXPERIENCE

Confidential

Database Administrator

Responsibilities:

• Developing and Deploying High Availability Database solution for Legal Tracker - e-billing, matter management, and performance analytics across corporate legal departments.
• Migration of OnPrem Database services into Azure.
• Deployments of new regional instances in Azure for CAN, UK, AU.

Confidential

Information Security Engineer

Responsibilities:

• Infrastructure Services is meant to determine if a system is compliant with Confidential IT standards and control procedures published in Confidential and industry best practices, as well as provide recommendations for securely deploying systems.
• Risk management includes IP protection, preventing insider threats, creating solutions for data leakage and portability, and consumerization of IT.
• Technical architecture incorporates cloud computing, data loss prevention, disaster recovery and emerging technologies.

Confidential

System Engineering

Responsibilities:

• Deployed several major releases of Azure Active Directory into the new China environment for Pre-Production and Production. Other responsibilities included stabilization for beta, proper monitoring, escalations, and technical guidance for our China Operation team.

Confidential

Operations Engineering, Community & Online

Responsibilities:

• Led several Version1 Global Enterprise application projects through deployment and release using the SCRUM / Agile software development process: Confidential Partners Network (MPN) support portal replacement, Neuron, and Implemented Instant Message Question Answer (IMQA) system onto Lync 2010 platform.
• Implemented and integrated Neuron search capabilities into a SharePoint 2010 FAST farm solution.
• Implemented (SMC) support. Confidential .com pilot project onto a SharePoint 2010 platform solution.
• Migrated VisualKB from a SharePoint 2003 to a MOSS 2007 solution.
• Retired several of our legacy Content Authoring systems and performed migrations into a single Content Authoring tool.

Confidential

OE System Engineer Lead

Responsibilities:

• Implemented static and dynamic compression which improved VisualKB performance for global agents by 30% and received Sr. VP recognition award.
• Migrated VisualKB from a SiteServer platform to a SharePoint 2003 solution, which comprised of 3 Large SPS farms plus a duplicate BCDR system in geo diverse location for Business Critical availability.
• Migrated and maintained ICE, a large farm MOSS 2007 content delivery tool.
• Improved Agent Desktop availability to 99.9% by eliminating several single points of failures by implementing 2 Active/Active SQL-Clusters within the AD SQL environment.
• Overhauled the Agent Desktop UAT preparation process which improved downtime from 4 weeks to zero downtime for BCDR deployments.
• Invented an innovative application consolidation platform, evaluated server retirement, and deployment of VM which resulted in significant hardware and hosting cost savings.
• Organized pre-deployment activities in order to exceed deployment schedule expectations on several v1 Business Critical applications (KMS, KAM, Odyssey, IVR, Agent Desktop).
• Led Global Enterprise application projects through the Software Design Life Cycle for deployment and installation into a Business Critical/LOB Production Environment.
• Ensured proper acceptance of the installations and to allow the ability to support and monitor on a 24/7 service level agreement.
• Technologies included SQL 2005, .NET, Terminal Services, SharePoint Search, Active/Active and Active/Passive clustering (MSCS), SQL-Server Replication, SQL-Server Mirroring, eliminating single points of failures, SQL-Agent, stored procedures performance, database maintenance, performance tuning, Problem Management (MOF), Network Load Balancing, network configurations, IIS design and performance tuning.

Confidential

Senior Production Support Analyst

Responsibilities:

• Ensured proper acceptance of application installations and ability to support and monitor global enterprise applications, meeting a 24/7 service level agreement.
• Day-to-day operations of US and global servers, database warehouse (GDR), trouble shooting problems with local and international servers, performance tuning, IIS, and monitoring tools for proper operation.
• Improved efficiency of the team and group by incorporating development of internal analysis and other management tools.