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Systems Analyst Resume

SUMMARY

  • Highly versatile IT Professional with experience in multifaceted environments demanding strong analytical, organizational, technical, and interpersonal skills.
  • Detail - oriented and resourceful in completing projects.
  • Able to work independently or in teams.
  • Able to multi-task effectively.
  • Committed to superior customer service.
  • Strong verbal and written communication skills.
  • Excellent research, internet, and PC skills.

TECHNICAL SKILLS

  • Microsoft Windows (Client versions: XP thru 10), Microsoft Windows Server, Linux/Unix
  • Report and ETL Development/Scripting: SQL Server (SSRS, SSIS, SSMS)
  • Integrated Development Environment: Visual Studio using SQL Server Data Tools and Team Foundation Server (TFS)
  • Other Reporting Tools: Crystal Reports, WinAutomation, BIRT, Sisense (limited) HP-proprietary
  • Microsoft Office Products: Excel, Visio, Word, Outlook, PowerPoint
  • Defect Tracking Software: MantisBT, Zendesk
  • Other: SharePoint, BizTalk & BizTalk 360, Oracle SQL Developer, MySQL Workbench, SQuirreL SQL Client
  • Working knowledge of Agile project management, HL7 standards, and HIPAA standards
  • SQL Server, Oracle, MySQL, Sybase, MS Access, HP Relational/Network DBMS Products
  • SQL/Transact-SQL, Visual BASIC, C# (limited), Meta/Markup (XML, HTML), HP-proprietary

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

  • Specialized in enterprise-level reporting and automation for a wide range of healthcare products and interfaces. This included Engagement Center products, Results Routing, and Health Information Exchange (HIE).
  • Helped design and bring to production inContact reporting database (built on SQL Server platform) to support Engagement Center activities.
  • Created numerous external reports for Engagement Center clients, and other internal reports for auditing and project management.
  • Key partners included Bon Secours Health System, local/regional medical practices, and federal agencies (Department of Defense, Social Security Administration, Veterans Administration).

Confidential

Systems Analyst

Responsibilities:

  • Provided operations support for internal and client-facing healthcare applications and interfaces. Primary focus was Results Routing, Health Information Exchange (and its client web-based portal), and other production interfaces to Bon Secours.
  • Created numerous internal automated status reports, and on-demand reports for Helpdesk activities, Results Routing statistics, and HIE transaction activity.
  • Supported Medical Home Information System which involved development of patient treatment plans and creation of 56-page manual.
  • Created and maintained other key documentation including numerous Visio diagrams.

Confidential

Systems Analyst

Responsibilities:

  • Consulting and Project Management
  • Analyzed and determined customer needs, and proposed solutions.
  • Provided migration assistance and conducted high availability assessments.
  • Served as a dedicated on-site consultant for a major value-added reseller to hospitals.
  • Managed team of database lab engineers developing software for relational and network database products.
  • System and Sales Support
  • Specialized in database management products and reporting tools.
  • Provided technical phone-in assistance to customers and field engineers.
  • Performed on-site problem resolution.
  • Installed and updated system software.
  • Provided technical pre-sales and post-sales system support for customers in mission critical environments.
  • Worked with sales to configure hardware and software to meet customer needs.
  • Customer and Internal Training
  • Taught a wide array of classroom and on-site courses to customers and field engineers.
  • Developed training and supporting documentation.

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