Systems Analyst Resume

SUMMARY

Highly versatile IT Professional with experience in multifaceted environments demanding strong analytical, organizational, technical, and interpersonal skills.
Detail - oriented and resourceful in completing projects.
Able to work independently or in teams.
Able to multi-task effectively.
Committed to superior customer service.
Strong verbal and written communication skills.
Excellent research, internet, and PC skills.

TECHNICAL SKILLS

Microsoft Windows (Client versions: XP thru 10), Microsoft Windows Server, Linux/Unix
Report and ETL Development/Scripting: SQL Server (SSRS, SSIS, SSMS)
Integrated Development Environment: Visual Studio using SQL Server Data Tools and Team Foundation Server (TFS)
Other Reporting Tools: Crystal Reports, WinAutomation, BIRT, Sisense (limited) HP-proprietary
Microsoft Office Products: Excel, Visio, Word, Outlook, PowerPoint
Defect Tracking Software: MantisBT, Zendesk
Other: SharePoint, BizTalk & BizTalk 360, Oracle SQL Developer, MySQL Workbench, SQuirreL SQL Client
Working knowledge of Agile project management, HL7 standards, and HIPAA standards
SQL Server, Oracle, MySQL, Sybase, MS Access, HP Relational/Network DBMS Products
SQL/Transact-SQL, Visual BASIC, C# (limited), Meta/Markup (XML, HTML), HP-proprietary

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

Specialized in enterprise-level reporting and automation for a wide range of healthcare products and interfaces. This included Engagement Center products, Results Routing, and Health Information Exchange (HIE).
Helped design and bring to production inContact reporting database (built on SQL Server platform) to support Engagement Center activities.
Created numerous external reports for Engagement Center clients, and other internal reports for auditing and project management.
Key partners included Bon Secours Health System, local/regional medical practices, and federal agencies (Department of Defense, Social Security Administration, Veterans Administration).

Confidential

Systems Analyst

Responsibilities:

Provided operations support for internal and client-facing healthcare applications and interfaces. Primary focus was Results Routing, Health Information Exchange (and its client web-based portal), and other production interfaces to Bon Secours.
Created numerous internal automated status reports, and on-demand reports for Helpdesk activities, Results Routing statistics, and HIE transaction activity.
Supported Medical Home Information System which involved development of patient treatment plans and creation of 56-page manual.
Created and maintained other key documentation including numerous Visio diagrams.

Confidential

Systems Analyst

Responsibilities:

Consulting and Project Management
Analyzed and determined customer needs, and proposed solutions.
Provided migration assistance and conducted high availability assessments.
Served as a dedicated on-site consultant for a major value-added reseller to hospitals.
Managed team of database lab engineers developing software for relational and network database products.
System and Sales Support
Specialized in database management products and reporting tools.
Provided technical phone-in assistance to customers and field engineers.
Performed on-site problem resolution.
Installed and updated system software.
Provided technical pre-sales and post-sales system support for customers in mission critical environments.
Worked with sales to configure hardware and software to meet customer needs.
Customer and Internal Training
Taught a wide array of classroom and on-site courses to customers and field engineers.
Developed training and supporting documentation.