We provide IT Staff Augmentation Services!

Application Support, Sr Resume

SUMMARY:

  • Result oriented ITIL Certified Information Technology Professional with over 13 years of hands - on experience in consulting, management, system development,Analysis, Design, Implementation, System Administration, Change Management, Application Security, Production Support and Strategic planning while supporting multiple industries
  • Over 8 years of Project Management expirience dealing with multiple technology projects within Confidential Technology Services.
  • Provided Subject Matter Experties on multiple COTS products within Confidential Enterprise tools team.
  • Expert in A gile and waterfall project management methodologies. Ability to manage large project teams.
  • Over 8 years of Leadership and Staff Management experience in both functional and matrixed environments.
  • Excellent communication, analytical, leadership, and project management skills.
  • Experience in installing/upgrading/configuring products such as Confidential Sterling, BMC Remedy ITSM 5.x/6.x/7.x/8.x, Service Now, Confidential Datapower Gateway services, Quest Confidential, PeopleSoft Application Environments, TeamStudio, Vormetric, Log logic and Splunk.
  • Experience in Managing & Configuring ITSM applications such as Change Management, Release Management Asset Management, Incident Management, Problem Management, Service Request Management, and Service Level Management.
  • Designing and delivering technical solutions such as but not limited to IT Discovery solutions, Configuration Management solutions, IT Asset Management solutions, IT Monitoring solutions.

TECHNICAL SKILLS:

PM Methodologies: SDLC, PMBOK, WATERFALL, AGILE, SCRUM

OS: UNIX, Linux, Windows, AIX

Languages: SQL, PL/SQL, HTML, XML, Java, PL/SQL, Shell Scripting

Databases: Oracle, MS SQL Server, MS Access, DB2

Web servers: Microsoft IIS (Internet Information Services), Apache Tomcat, JBoss

UML Tools: Rational Rose, System Architect, MS Visio

Tools: Service Now, Remedy ITSM Suite, Confidential Sterling B2B, PeopleSoft, Log logic, Confidential Datapower gateway, Crystal Reports, BMC Analytics & Dashboard, Plan View, Bladelogic 8.2, Tripwire 8.3.1, Rational ClearCase, Rational Clear Quest, BMC ARS JAVA API, TeamStudio, Quest .

CORE STRENGTHS:

  • Fine team leader Highly motivated and success driven Fine analytical skills
  • Dedicated team player Proven Track record: projects on - time Positive attitude
  • Highly effective in leading teams Solid communication skills

WORK EXPERIENCE:

Confidential

Application Support, Sr

Responsibilities:

  • Applied broad technical knowledge and skills to analyze, develop and implement solutions for process improvements, trouble-shooting, production support and new product development.
  • Participated in design/analysis/implementation of new products and business initiatives.
  • Responsible for evaluation, analysis, development, implementation, communication and adoption of the Change Management tools in Confidential .
  • Followed ITGC and Change Management, IS and SDLC standards for all the infrastructure changes.
  • Optimized software usage within existing licensing terms and conditions & enabled organization to better negotiate volume licensing agreements, software purchases and maintenance renewals.
  • Develop key staff through cross training; Key staff is leveraged in multiple areas. Each key staff can support basic operations on multiple tools.
  • Provided Evidences and walk-thru to PWC, internal Audit and IT Risk Management on regular basis to prove the consistency of ITGC execution.
  • Successfully completed the BCP fail over exercise and documented twice every year for all the supported tools.

Confidential

Engineering Tech Lead

Responsibilities:

  • One of the first team members to implement the Confidential Sterling Managed file transfer Suite in Confidential .
  • L ead in several projects of MFT from the initiation till the implementation.
  • Led the development team and s uccessfully implemented Confidential projects in MFT, Confidential a tool developed by Confidential for File transfers.
  • Involved in designing the architecture for the MFT implementation.
  • Worked as Project Manager on aspects which include initiation, planning, Requirement gathering, Design, Development and production support for Inbound and Outbound flows.
  • Led the team in Implementing Disaster recovery (DR), High availability(HA) for MFT products.
  • Provisioned and Administered MFT infrastructure and Configuration in every instance.
  • Performed system health check-up and Performance Tuning of Sterling Integrator.
  • Managed the Development team to create custom Business Processes for different trading partners to handle different protocols like SFTP, HTTPS, AS2, Connect Direct, FTP with PGP.
  • Led the team in configuring Sterling control center (SCC) to handle Rules, Actions, Service level criteria (SLC) schedules, SLC workflows, Generate and automate reports.
  • Created all Mailbox architecture to make sure all the file transfers are recorded in sterling file gateway for better transparency.
  • Managed and coordinated with different teams & took steps to make MFT as a High Availability system by making several process improvements and performance tuning to the SI.

Environment: Sterling Integrator 5.2.0 / 5.2.4.2 , Sterling Secure proxy, Sterling perimeter server, Sterling Control Center, Linux, ZOS/390, Linux v9.7, Map Editor, Graphic Process Modeler, BPML, XML, XPATH, SQL, AS2, HTTPS, SSH, SSL, SFTP, FTP/S, NDM, VPN, JAVA, Cron, PERL.

SQL Developer

Confidential

Responsibilities:

  • Led the team and Highly successful in analyzing, troubleshooting and providing solutions to any network connection and Certificate issues.
  • Coordinated with network team in opening firewalls across all the network zones.
  • Managed the team to Deploy Physical appliances (xi52 7.2.0.4) in DMZ and at DR site.
  • Managed the Monitoring and Troubleshooting for DataPower.
  • Initialized the virtual appliances in VMWare; configured network settings and all other objects.

Environment : DataPower XI52 7.2.0.4 , WMQ, Layer 7, CA Siteminder, Active Directory, Connect Direct, WebSphere Message Broker, F5-BigIP, JMeter, WAMC, Splunk .

SQL Developer

Confidential

Responsibilities:

  • Worked on all Project Management aspects which include initiation, planning, cost, execution, monitoring, and completion. Followed agile methodology to support concurrent development and tool configurations for all Service Now & Remedy ITSM modules.
  • Worked on the Service Management transformation project involving implementation of ServiceNow product in enterprise includes all ITSM modules and external tool integrations.
  • Managed technical developers to deliver the project on-time.
  • Worked with the technical team to develop several integrations (e.g. ADDM, Troux, Active Directory, Planview, CA Spectrum, and Build Automation Portal) with Service Now.
  • Managed technical developers to deliver the project on-time.
  • Managed in-house financial application written in .NET 2.0 and successfully integrated with Service Now.
  • Delivered IT Services Management (ITSM) solutions based on ITIL best practices. This includes all aspects of ITSM best practices and methods from analysis to planning, implementation, and operations support.
  • Worked with Service Management Processes owners to redefine the requirements during upgrades to more align with ITIL.
  • Managed the Remedy development team and provided continuous coaching and guidance on various projects.
  • Delivered Remedy Change Management requirements where Remedy customizations were needed to meet the IT Audit requirements.
  • Configured Remedy Single-Sign On (SSO) with Kerberos authentication.
  • Built custom application RSGR (Remedy Service group Recertification) for management of Remedy groups and role membershipsin Lotus notes as an application.
  • Involved in the Implementation of ADDM (Atrium Discovery and Dependency Mapping) includes installation and custom TPL development to make discovery more robust.
  • Worked with lead process owners from service management to define their ITSM module specific lifecycle (Incident, Problem. Change, Service Request, SLM, Knowledge Management).

Environment: /Tools: Remedy ARS 8.1, ITSM 8.1, BMC Atrium CMDB 8.1, BMC Virtual Agent 8.1, (ADDM) 9.0, Atrium Orchestrator, BMC Analytics and Dashboard, Windows Enterprise Server 2012 and SQL Server 2012, Service Now Eureka.

Confidential

Technical Lead

Responsibilities:

  • Created customized Queries for reporting in SQL server for TCM, Reporting and Business teams. Implemented LDAP integration.
  • Upgraded the Dell Confidential to version 5.7.3 in order to Support People tools upgrade and Peoplesoft bundles project.
  • Technical Lead for the implementation of new tool TeamStudio Suite Ed 29.1, a change management and version control tool for Lotus Notes Applications.
  • Technical Lead for the Prod, Non-prod separation for TeamStudio suite of Products, Successfully Designed and implemented.
  • Developed Remedy Support Group Recertification application.
  • Involved in implementation of Vormetric tool in Confidential in 2014 which is used to encrypt the data at rest.
  • Led and administered various Projects in Vormetric.
  • Provided extensive support for Vormetric tool implementation for data security by Vormetric Encryptions.
  • Took up Intelliprint tool from Reporting team and upgraded the tool to version 4.0 in 2011, reporting tool for Lotus notes applications.
  • Led Several projects in extending support from Log logic perspective.

Confidential

Sr.Technical Analyst

Responsibilities:

  • Worked as a product SME to deliverer the end to end tool integration required with Remedy.
  • Worked on all Project Management aspects which include initiation, planning, cost, execution, monitoring, and completion. Followed agile methodology to support concurrent development and tool configurations for all Remedy ITSM modules.
  • Worked with lead process owners from service management to define their ITSM module specific lifecycle (Incident, Problem. Change, Service Request, SLM, Knowledge Management)
  • Configured SFTP to migrate PeopleSoft objects to Windows and Unix Servers.
  • Worked with PeopleSoft team leads to develop new workflows or update current workflow to meet SOX compliance.
  • Created customized reports to fulfill customer’s requirement that were not provided by Quest Confidential product.
  • Using SQL procedures, data was retrieved and used for generating customized reports.
  • Responsible for implementing Team Studio suite of products Ed22.
  • Performed Administrative tasks such as storing servers, maintaining stored Ids.
  • One point of contact for TeamStudio related issues.
  • Followed Change Management methodology and Worked with different teams and Vendor to solve critical issues.

Sr.Technical Analyst

Confidential, Cleveland, OH

Responsibilities:

  • Developed, designed, tested and implemented Abinitio graphs for facts and dimension tables
  • Handled complex data formats, which included Vector type of record format coming as a source from Mainframe as part of DW Transaction and Maps using AB INITIO Normalize and later on Denormalize component.
  • Created High-level design and Detail level design Documents of the Graphs.
  • Applied appropriate validation rules and created graph parameters to check the validations are correct so that the graph should stop.
  • Involved in developing Unix Korn Shell wrappers to run various dependency graphs.
  • Used Unix environment variables in various .ksh files which comprises of specified locations to build Ab Initio Graphs

Environment: AB INITIO CO>OP 2.13, AB INITIO GDE 1.13, EME, MainFrames, ITG, Service center, UNIX (K-Shell Script), Oracle 10G, DB2, Rapid SQL, TOAD.

Programmer Analyst

Confidential

Responsibilities:

  • Involved in full Development lifecycle of the project. Extensively involved in the server side development of the project.
  • Created stored procedures to perform various database operations.
  • Responsible for full life cycle deployment of FIN, HR and EPM service domains.
  • Applied fixes and troubleshooted migration or Archive process for the PeopleSoft. Provided round-the-clock support during production live process for EPM and Financials modules.

SQL Developer and ETL Developer

Confidential

Responsibilities:

  • Worked as a SQL developer for the Project where entire database from Sybase is moved to Oracle.
  • Created stored procedures to perform various database operations.
  • Part of an ETL developer team where data output from the stored procedures were masked using the ETL tool.
  • Responsible for the successful masking of PPI data and load it in to Oracle database.

Hire Now