Program Manager Resume Nashville, TN - Hire IT People

SUMMARY

Over 15 years of professional experience in SDLC, process improvement, data modeling/architecture, analysis, troubleshooting PC related issues, and project management in the Healthcare IT and Business sectors. Seeking a position as a Project Manager.

TECHNICAL SKILLS

Proficient in all versions Microsoft Windows and Microsoft Office
Citrix
SPSS Modeler 14 with BIRT Report Designer
SharePoint
SQL Server Studio Management (SQL Server 2005
2008
2012
2016)
Active Directory
Knowledge of Data Governance practices and HIPAA guidelines
Visual Studio 2008 for Business Intelligence
Knowledge of Enterprise Architect Frameworks
Oracle PL/SQL
Salesforce
Tableau
Microsoft Project
TOGAF Framework knowledge
Enterprise Architect Tools
VMWare
WebEx
Mac OS
Basic Network unerstanding

PROFESSIONAL EXPERIENCE

Confidential Nashville, TN

Program Manager - Sales Data Optimization

Responsibilities:

Strategically align needs of Sales data with company strategy through introducing new programs and reduction in programs.
Worked as a Project Manager overseeing all aspects of the project (Avg. budget of projects $250K).
Managed the 10+ resources needed for the completion of the projects.
Built document templates in preparation of SOC-1 audit standards.
Established a team roadmap and introduced Agile methodology to maintain priority changes.
Consulted with IT and Leadership in establishing the need for integrated systems and a centralized data warehouse.
Evaluated the need of enhanced reporting that would integrate with all systems seamlessly.
Gathered requirements and discussed with development teams and Salesforce Admin team.
Created SOPs for undocumented business processes.
Worked with IT and Business as a liaison for Salesforce enhancements

Confidential, Smyrna, TN

Business Reporting Analyst

Automated key company financial and service reports using VBA and Excel macros
Assisted IT with creation of some fact and dimension tables using Visual Studio 2008 and SQL Server 2008 SSRS and SSAS.
Lead key reporting projects for McDonald’s, Chick-fil-A, Burger King resulting in better service delivery and product history.
Analyzed data sets from home grown ERP system for trends like part frequencies, part usage, warranty expenses by customers.
Help maintain audits and check data integrity of data to make sure it aligns with the strategy and vision of the company.

Confidential Franklin, TN

Business Solutions Analyst/Process Analyst

Assisted with the quality assurance of various Ingenix products including Ingenix Claims Edit System (iCES).
Worked with Revenue Cycle teams and oversaw end-to-end process with collections
Managed Kanban board for progression of development work through the SDLC
Monitor Database activity and performance related to internal applications.
Used SQL queries to discover trends and create new reporting data.
Monitored SQL Database performance and ensure impacts to internal claim discovery tool was not impacted by long running queries.
Assisted DBA with indexing of tables and making sure Primary and Secondary keys were aligned.

Confidential, Nashville, TN

Lead IT Analyst III

Responsibilities:

Provided technical support to various hospital clinical systems across the US
Lead a team of 20+ helpdesk analysts on various projects by mentoring and coaching
Assisted management with any major issues regarding staff and scheduling needs
Worked with New York hospitals’ IT C-Executives on Urgent issues (PACS system outage, Emergency communications cut between hospital buildings, PC virus in the loading script)
Provided reporting to upper management on helpdesk performance and call center metrics
Worked all shifts to help train helpdesk analysts in improvement of call times and new clinical system roll outs
Built knowledgebase on troubleshooting steps of Clinical systems and other PC related topics
Assisted with Implementation of Prism EHR for New York based Continuum Health Partners

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Program Manager Resume

Nashville, TN

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