Infra Developer Resume

Professional Summary

Infra Developer successful at managing teams, driving progress towards project milestones, quality assurance and on time delivery.2+ years’ experience as Devops engineer responsible for bringing in new technologies to the organization, automating manual task and improve work efficiency. Highly TEMPeffective in project leadership. Consistently exceed customer expectations and develop cost TEMPeffective solution. Be continuously updated in the field of collaboration and bots to improvise the service desk and engage the clients wif the bot as the first level of Agent for Incident or Service request management which includes machine learning.

PROFESSIONAL EXPERIENCE

Infra Developer

Confidential

Responsibilities:

Collect the new technologies and tools, and introduced them to the company; in which way it halped the company build up an agile development environment.
It improved the product quantity and the work efficiency.
Brought an innovative tool to the company which was a halping hand for the service desk which had over hundred customers wif many interesting use cases.
It saved the budget as the tasks performed by a service desk support member was automated and enhanced the efficiency for cooperation work.
Trained new employees on the new tool brought in, halped new developer and current developer to improve the product knowledge and programming skill.
Handled multiple demos to the customer. Prepared all respective documents from installation - implementation to Support as per company policy.
Performed Vulnerability assessments on the servers and worked 24/7 wif the vendor to mitigate all risks and bugs.
Post production movement handover to the BAU.
Analyzed chat applications like Hipchat, Slack, Rocketchat & Zulip for collaboration to lay down a standard messaging platform which was a replacement for costly SMS notifications.
API’s of chat applications were tested and used wif Snaplogic tool for Major Incident management process.
Integrated chat wif hubot by installing & configuring adapters available in GIT.
Scripted hubot wif the chat to reduce manual intervention to create Incident/Service request/Change.
Create user friendly commands to receive updates on the ticket/Activity ID. Ensured that user doesn’t go behind the bars of mail threads and receives instantaneous update wifout waiting for a human agent to join.

Technical Skills

Python
VBscript
MariaDB
HTML
SQL
Basic Linux

Soft Skills

Basic Proficient in articulation,
communication and presentation High Integrity
Problem solving skills and learning attitude
Self-motivated and able to work independently or as a team member

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