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Software Engineer/system Analyst, It Support Resume

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Philadelphia, PA

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SUMMARY

Software Engineer/System Analyst experienced in all phases of Software Development Life Cycle such as requirements gathering, research, functional specification, detail design, coding, testing, troubleshooting, implementation and maintenance.

TECHNICAL SKILLS

Programming Languages: COBOL, CICS, JCL, DB2 SQL, C#

Enterprise Technologies: DB2, IMS, XML, MQ series, VSAM, MFS, .NET, MS SQL Server

Software: QMF, SPUFI, DB2 Stored Procedures, NDM, FTP, INSYNC, SYNCSORT, DUMPMASTER, Microsoft Visual Studio 2008, MS SQL Server 2005/2008, OMEGAMON for CICS, ENDEVOR, TSO/ISPF, MVS/JCL, IBM Utilities, MS Office.

PROFESSIONAL EXPERIENCE

Software Engineer/System Analyst, IT Support

Confidential, Philadelphia, PA

Responsibilities:

  • During conversion of the Legacy Billing application. Managed project that tracked Out of Balance (OOB) Bills. Compared legacy data against the data in the SQL server DB to determine the cause of the recurring OOB conditions. Utilizing Microsoft SharePoint logged identified issues and worked with offshore team on resolving them.
  • Performed testing and troubleshooting in Microsoft .Net framework utilizing MS SQL Server database and application programming interface (API) and MS DB2 Connect to access data on IBM DB2 databases. Coding techniques included C# and SQL Query.
  • Working on the retirement of the legacy Service Order system, designed, developed and implemented the batch interface to feed front end data into National Service Order Processor.
  • Developed, tested, and deployed batch and on - line processes for National Service Order Processor application utilizing COBOL, DB2, CICS, ENDEVOR, LU6.2 and MQ series, DB2 Stored Procedures.
  • Developed, codded and implemented enhancements to Order Management application. Performed data analysis, identification and resolution of Order Processing problems.
  • While working on Order Management and Express Service Order Generator projects, obtained deep knowledge of Service Order processing and Customer Service Record (CSR) design. Worked directly with customer representatives, performing database updates to meet customer’s immediate needs.
  • Worked in close contact and provided test support and production implementation for offshore Verizon Data Services India (VDSI) team members.
  • Using COBOL, CICS, XML and MQ series updated service Order Management application to support Verizon Long Distance and FiOS rollout.
  • Developed Area Code Split Utility using COBOL, PACBASE, IMS and JCL.
  • Prepared JCL streams and Procedures for developed batch processes.
  • Performed unit and system tests and supported Cross Application E2E testing.
  • As part of the Bell Atlantic and GTE merger into VERIZON participated in coding and testing of DB2 Data Base Segmentation, COBOL II to COBOL LE Conversion, and conversion of former GTE accounts of PA and VA into Verizon accounts.

Confidential, Philadelphia, PA

Consulting Software Engineer

Responsibilities:

  • Using COBOLII, SQL, JCL, and DB2 analyzed, developed and implemented numerous programs and job streams to allow Agricultural business to load actual and forecasted data into the data store database for reporting purposes.
  • Made modifications to existing programs and JCL job streams to correct problems or in corporate the new specifications. Received functional specifications and met with the representatives of the Agricultural business. Created action plans, unit test cases, tested programs, participated in the code walk thru and turned over code to production.
  • Developed the process to run summary reports for the actual and forecasted sales within the six year period for Data Store Supply Chain process.

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