SUMMARY:

• Capacity and Performance Analysis / Program Management / System Billing Disciplined, self - motivated, highly skilled professional with proven track record driving results creating innovative technical content in support of overall corporate marketing objectives.
• In-depth expertise leading cross-functional teams developing product and solution roadmaps.
• Proficient planning, outlining and publishing professional technical documents.
• Authoritative person on all technological aspects needed by marketing team.
• Collaborate with internal and external stakeholders to build strong relationships.
• Subject Matter Expert in several Confidential technologies with excellent oral and written communication skills, able to convey information in clear, concise, professional manner.
• Outstanding comprehension of marketing messages, strategic planning and product development. Successfully manage multiple projects simultaneously, work well under pressure, in diverse and fast-paced environments.

AREAS OF EXPERTISE:

• Technical Marketing Collateral
• Strategic Planning and Implementation
• Technical Documentation
• Vendor Development / Negotiations
• General Data Center Operations Awareness
• Field Skills Education, Development Programs and Materials
• Technology Analysis
• Work Cross-functionally

SKILLS MATRIX:

Data Center Experience: Worked in several large mainframe data centers for and at Confidential .

Operational Documentation: Developed system documentation including block diagrams, and logic flowcharts.

Operating System: Worked with MVS and later iterations for over 10 years.

System Development Lifecycle: Gathered system requirements, implemented new systems (OS and major sub-systems), and performed continuing maintenance, including change control adherence.

Disaster Recovery Testing: Working at Confidential GS, I participated in several full-scale DR tests where we went off site to an Confidential DR site to recover customers environments.

Troubleshooting: System diagnostics utilizing IPCS, SMF data, console logs, and other data capture tools.

Technical Analysis and Recommendations: Understand the use of SMF and other z/OS gathered metrics to analyze capacity and performance. Confidential billing system utilized DFSMS statistics for DASD billing.

Tape Applications: Promoted and provided sales assistance for BusTech (EMC DLm) virtual tape with Confidential backend storage. General tape usage experience as systems support, major sub-system, and end user.

Business Applications: DB2 DBA and DB2 Systems programmer.

Technical Problems: Excellent diagnostic technique to resolve technical issues.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, North Carolina

DB2 DBA

Responsibilities:

• Monitor and maintain very large database used to track signatures, mail pieces, acceptances, and other value-added services.
• Provided management with capacity reports generated from MS Access application I wrote.
• Created DB2PM environment for a more comprehensive DB2 capacity and performance reporting environment.
• Worked on team developing DB2 UDB web application to distribute gathered reported information.

Confidential

Mainframe DB2 Systems Programmer, MVS Systems Programmer

Responsibilities:

• Maintained several MVS systems for Confidential consulting group.
• Assisted customer and Confidential DBAs with general SQL, database structure, performance, and tuning issues.
• Provided technical and conceptual help for DBA tuning processes.
• Performed successful off-site disaster recovery tests of DB2 for the Eckerd and Hertz accounts.
• Installed and supported multiple DB2 systems.
• Designed, built and supported IT billing service for CPU and DASD utilization based on SLR and later EPDM.

Confidential

Systems Programmer

Responsibilities:

• Designed, and implemented site-wide mainframe storage configuration.
• Designed, and implemented local VTAM network for testing FASTService, and provided network connectivity.
• Installed program products, tested FASTService installation process.
• Supported and installed products on RS/6000 AIX system. Migrated old MVS/XA system to new MVS/ESA system, including DASD conversion from 3350 to 3380.
• Assisted with implementation of interconnected AS/400 LAN, OS/2 LAN, and RS/6000 AIX LAN.
• Generated hardware requirements in support of the offering, and generated location hardware plan.
• Built FASTService education and marketing presentations.
• Made customer calls to install FASTService product.

Confidential

MVS/ESA Systems Programmer

Responsibilities:

• Provided general assistance to Field Delivery personnel, answering questions regarding MVS/ESA and the DFSMS product mix.
• Made numerous national customer calls in support of DFSMS, DFDSS, DFHSM, DFRACF and the NSD CMS offering, providing education and technical support presentations.
• Performed billable work using DFDSS to migrate customer data.

Confidential, Raleigh, North Carolina

Technical Marketing Engineer, Field Technical Lead, Technical Sales Architect, Program Manager

Responsibilities:

• Subject Matter Expert for Confidential product interaction with several technology partners, including DB2, SAS, TSM, Lotus Notes, BusTech (EMC DLm) and Kazeon.
• Subject Matter Expert for Confidential SnapLock and Deduplication technologies.
• Provided technology partners with technical support for all Confidential products, resolving issues with Confidential and partner connectivity and compatibility.
• Produced and presented specific technical materials at SE training events.
• Product development technical interface with field sales force.
• Provided mainframe guidance to the field as well as part of the mainframe sales overlay team.
• Operated testing lab to validate Confidential, partner and application processes, utilizing Windows, Linux, VMware, z/OS BusTech (EMC DLm), and Confidential storage
• Designed and supported SharePoint site for Tech Senate organization, including complete documentation of the operational process.
• Architected standardized ONTAP solutions that reduce the sales cycle for Confidential partners by streamlining and simplifying product placement and ordering tasks.
• Created technical documentation; Technical Reports, White Papers, Presentations, Education for products supported including mainframe topics.
• Presented at Executive Briefings as a subject matter expert.
• Awarded the Confidential DB2 UDB CSE - DBA and User certification.