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Senior Database Administrator Resume

PROFESSIONAL EXPERIENCE

Senior Database Administrator

Confidential

Responsibilities:

  • Solving escalated DB2 issue on worldwide production, QA and development databases.
  • Provide OS and storage (Red Hat Linux) configuration recommendations for servers running DB2 and DataStage.
  • Identifying and escalating DB2 issues to Confidential support.
  • Writing stored procedures, triggers and database deployment scripts according to client’s specifications.
  • Performing common administrative jobs: deployments, restores/backups, HADR setup, upgrades, performance tuning, creating indexes and views.
  • Working close on common projects with application teams (BusinessObjects, DataStage, CMS).

Advanced Support Engineer

Confidential

Responsibilities:

  • Solving DB2 issues on customer side, identifying defects, building test cases, analyzing product’s source code, escalating defects to development team.
  • Analyzing DB2 crashes, diagnostic logs, function’s call traces, function’s stacks, memory dumps, explain plans.
  • Providing 24/7 (shift rotation) support for high priority/system down calls.
  • Recovering ‘non - recoverable’ databases due to the issues with data corruptions, transaction log, binary configuration files using internal tools and techniques.
  • Providing configuration and optimization recommendation for customer’s DB2 systems.
  • Mentoring and training newly hired support engineers.
  • Creating APARs and Tech Notes.

IT Support and Implementation Engineer

Confidential

Responsibilities:

  • Tracking and resolving service calls with HP OVSD ticketing system according to defined SLA standard.
  • Supporting 1000 users using MS Windows and variety of applications, configuration scripts, ‘Ghost Images’.
  • Enforcing company’s IT security policy on users PC’s and Servers.
  • Implementation and support of Citrix and SAP clients, troubleshooting authentication keys (certificates, keys).
  • Management of AD and local user accounts, file access permissions.
  • Administrations of Active Directory, DHCP, file servers, printers, switches, Cisco VoIP phones.
  • Administration and support of scanning solutions in two projects with: Scan batches, OCR and validation services, SFTP file transfer, and SAP integration.
  • Remote services troubleshooting: Proxy, AD controllers, routers, SAP, Citrix, MS Exchange, DNS.
  • Escalation of issues, coordinating the support and contacting other world-wide IT groups via Phone, E-mail.
  • Remote administration and monitoring of ‘Business Integration Solution’ systems on Linux platforms. (ASN/EDI messages > XML translation/processing/validation > SAP).

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