Senior Database Administrator Resume

PROFESSIONAL EXPERIENCE

Senior Database Administrator

Confidential

Responsibilities:

Solving escalated DB2 issue on worldwide production, QA and development databases.
Provide OS and storage (Red Hat Linux) configuration recommendations for servers running DB2 and DataStage.
Identifying and escalating DB2 issues to Confidential support.
Writing stored procedures, triggers and database deployment scripts according to client’s specifications.
Performing common administrative jobs: deployments, restores/backups, HADR setup, upgrades, performance tuning, creating indexes and views.
Working close on common projects with application teams (BusinessObjects, DataStage, CMS).

Advanced Support Engineer

Confidential

Responsibilities:

Solving DB2 issues on customer side, identifying defects, building test cases, analyzing product’s source code, escalating defects to development team.
Analyzing DB2 crashes, diagnostic logs, function’s call traces, function’s stacks, memory dumps, explain plans.
Providing 24/7 (shift rotation) support for high priority/system down calls.
Recovering ‘non - recoverable’ databases due to the issues with data corruptions, transaction log, binary configuration files using internal tools and techniques.
Providing configuration and optimization recommendation for customer’s DB2 systems.
Mentoring and training newly hired support engineers.
Creating APARs and Tech Notes.

IT Support and Implementation Engineer

Confidential

Responsibilities:

Tracking and resolving service calls with HP OVSD ticketing system according to defined SLA standard.
Supporting 1000 users using MS Windows and variety of applications, configuration scripts, ‘Ghost Images’.
Enforcing company’s IT security policy on users PC’s and Servers.
Implementation and support of Citrix and SAP clients, troubleshooting authentication keys (certificates, keys).
Management of AD and local user accounts, file access permissions.
Administrations of Active Directory, DHCP, file servers, printers, switches, Cisco VoIP phones.
Administration and support of scanning solutions in two projects with: Scan batches, OCR and validation services, SFTP file transfer, and SAP integration.
Remote services troubleshooting: Proxy, AD controllers, routers, SAP, Citrix, MS Exchange, DNS.
Escalation of issues, coordinating the support and contacting other world-wide IT groups via Phone, E-mail.
Remote administration and monitoring of ‘Business Integration Solution’ systems on Linux platforms. (ASN/EDI messages > XML translation/processing/validation > SAP).