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Operations Manager Resume Profile

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West, HaveN

Summary:

Technical professional with 15 years of experience in highly scalable, highly available, mixed vendor, client/server, database-driven environments supporting 35 million paying members. Specializes in building complete infrastructures including monitoring, metrics, live dashboard, code versioning and target deployment with documentation.

Highlights:

  • Directed day-to-day operations of revenue generating 3 million/day web applications.
  • Director of Operation for Email Marking provider, serving 40M email 300M web transaction per day.
  • Lead team of 12 Unix system admins implementing operational standards with Six Sigma procedures resulting in 1.2 million savings per quarter.
  • Renovated helicopter factory Unix architecture to fault tolerant dynamic systems able to be rebuilt in minutes utilizing open source software.
  • Designed and built operational backend for deployment of HIPAA-compliant code to multisite VM real servers with automated packaging, documentation, versioning.
  • Created innovative touch screen data collection system for large-scale university social science research project, reducing workload and cost while increasing reliability of data.
  • Authored technical project documentation and presented project proposals and weekly briefings to legal department, marketing and product managers.

Programming

Databases

Hardware

OS

Ruby/Rails, Revolution, Perl, TCL, Unix shell, Java, Apache, AOLserver, Tomcat, Resin, CVS, Git, Subversion

Mongo-Nosql, MySql, Postgress Sybase, Oracle,

SPARC/MIPS/ RISC/CISC servers workstations, Auspex, EMC, Storagetek, Clarion, Fiber, SAN / NAS, Foundry, Cisco.

Linux RHEL, RHN, Spacewalk, Cluster , AIX Director, Cluster , Solaris Cluster , OSX, HP-UX, lrix, Windows, VMware, XEN

AOL

FIS

CSC

eWay

Internet Developer

AIM Dev Liaison

News Unix Primary Admin

Member Web Primary Admin

Polls Primary Admin

Primary Tools Admin

Unix Operations

Systems Architect Tech lead

System Admin Leader

Operations Manager

Work History Details

Confidential

Operations Manager

Redesigned a 10 year old Solaris based global email marketing platform to Linux while introducing Open Source Software solutions for complete monitoring, metrics, code and account management. Wrote Documentation and provided training for Customer Support and tech staff. Served as the lead tech contact for all customer implementation calls. Invented customer automation tools for production deployments as well as designed tools to integrate services into java web platform.

Confidential

System Administrator Leader

Developed desktop and server migration from NIS to LDAP/AD single sign-on incorporating global partners with NAS automounts for AIX, RHEL Solaris. Provided development and scripting support for application, database engineering teams. Implemented code versioning and packing systems for automated patching and security deployments. Authored tools for cluster management and monitoring as well as created custom dashboard for executive staff. Provided training and classes for junior staff and technical cross training.

Confidential

Systems Architect and Senior Technical Lead.

  • Design, create deploy a full service Linux/GNU environment for 50 person unit managing 100 servers with 400M per year in sales. Managed all operational aspects, from single sign-on to machine templating, monitoring metrics, version control, code deployment, documentation, VMware management in a mix OS environment Mac, PC, Redhat 7 CentOS5, Mandrake, Ubuntu, Win 2K- Server 2003 . Reduced operational Power, HVAC, Rack space budget via VMware utilizing spare cycles of idles systems while increasing reliability.
  • 04-05 Primary Admin for Internal Tools
  • 218 UNIX servers in 4 data centers.
  • Wrote applications to monitor and implement standards across 8 different operating systems. Lead administrator for 5 mission critical applications event paging system, asset inventory, work request system, monitoring and metrics .
  • 01 '03: System Administrator for AOL Polls
  • 36 UNIX servers SUN, Linux, HP in 3 data centers
  • Managed application used across the AOL flagship products for daily opinion polls with main welcome screen promotion. Authored performance-testing application with evolutionary algorithms that found 100 performance gains. Supported development, QA, systems integration, network operations, product promotion and manage all aspects of the production and development/beta systems including growth projections and product revisions. Provided metrics for service evaluation, wrote documentation for alarms and servicing production-impacting events and provided event-resolution training for on-call staff.
  • Primary System Administrator for AOL Member Web Site Hometown managing 42 UNIX servers SUN, HPUX, IRIX in 2 data centers
  • Developed code migration system and product deployment infrastructure to support multi-tiered, dual-homed product for AOL member webpages. Migrated from a 16-cabinet 4-terabyte storage to a 4-cabinet 16-terabyte storage RAID NAS. Interface with storage vendors STK, EMC, VERITAS managing the migration saving 2 million in lease buyout.
  • '98 '00: AOL USENET FTP Primary System Admin
  • 8 UNIX Servers in 2 data centers,
  • Ran AOL's Usenet service and migrated internet facing service from independent INN HPUX systems to High Availability Solaris Cluster running Cyclone bringing AOL from 140 to 3 provider in the world. Managed AOL's Internet presence relating to USENET by developing automated mail/news filtering procedures. Acted as customer liaison for AOL Usenet and FTP services and respond to newsmaster and ftpmaster email. Author all help documents for both services.
  • '97 '98: AIM Client Development Liaison.
  • Developed tools and infrastructure for customer facing web sites to manage member comments, bug reports, upgrades for AOL Instant Messenger using Perl and Apache. Released weekly briefings to member forums and acted as official spokesperson online.
  • '95 '97: AOL Internet Development Gestalt Engineer
  • Developed member moderation tools to manage AOL's presence on USENET and Internet Mailing lists with Perl cgi and Netscape Server DB as well as provide admin duties for both mailing lists and USENET infrastructure Unix applications/shell scripts . Developed anti-spam and automated feedback systems to answer member concerns and documentation for team in web groupware. Authored documents outlining AOL's outreach programs for common member complaints.

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