Objective

To obtain a challenging position in a growth - oriented organization, which offers diverse job responsibility.

TECHNICAL SKILLS

• Results-driven expert skilled in phases of computer technologies including network server installations and tuning configurations, PC network backup, and system upgrades, system patches
• Provides ongoing analysis, maintenance, and technical and functional support for application systems throughout teh organization
• Proactive self-starter known to initiate processes and system improvements to increase system stability and staff productivity
• Secure networking, hardware software administration and integration.
• Applications development and design deployment
• Over 5 years of progressive computer network operations in large global data centers with mixed computing environments including Unix, Windows and interconnected mainframes
• Solid understanding of relational databases
• Aptitude for analyzing, testing, debugging code, identifying problems, and creating solutions
• Flexible, self-motivated creative problem solver.
• Excellent problem-solving and strong analytical skills.
• Strong oral and written communication skills, management and leadership skills.
• Able to deliver informative, well-organized presentations
• Detail oriented and accurate with strong work ethics.
• Capable of learning new technologies, company cultures\ processes, and successfully applying them to projects and operations.
• Aptitude for analyzing, testing, debugging code, identifying problems, and creating solutions
• Strong organizational and interpersonal skills.

PROFESSIONAL EXPERIENCE

Confidential, Heights, VA

Responsibilities:

• Designed, coded, tested and debugged custom queries using Microsoft T-SQL and SQL Reporting Services
• Worked closely with marketing and call center teams to gather change requests, convert into technical documents and implemented those based on schedule.
• Developed scripts on teh spot to react to unforeseen problems and also to pro-actively automate future task. Built and maintained SQL scripts, indexes, and complex queries for data analysis and extraction.
• Expert in developing Data Definition Language (DDL) and Data Manipulation Language (DML)
• Wrote SQL Queries, Joins involving multiple tables, TSQL, Stored Procedures, Views, Functions, database Triggers.
• Create/Edit/Maintain ETL processes utilizing Microsoft SQL Server Integration Services (SSIS) from a diversity of data sources including other servers, flat files, MS Access and Excel.
• Utilized Powerpivot to cleanse tables and facilitate excellent analysis for large data sets of millions of rows, combining data from multiple sources to create visually appealing analytical models of data
• Used SSIS tools like Import and Export Wizard, Package Installation, and SSIS Package Designer.
• Worked on administration tasks such as data loading, batch jobs, data uploading, backup & recovery, Database mirroring, Log shipping, user and application table management, upgrades, creating database partitioning, databases/file groups/files/transaction logs. Experience in creating packages, Jobs, Sending Alerts using SQL Mail.
• Developed Reports, Sub Reports, Parameterized reports, drilldown reports and various features using SQL Server
• Administered Avaya Interaction Center workflow for Email/ Chat and Call routing.
• Tested applications and communicated issues and resolutions
• Designed and developed specific databases for collection, tracking and reporting of data.
• Created and managing Avaya Infrastructure diagram using MS Visio for detailed cabling and rack elevation along with each call flow. Managing procedures and policies for telephony administration and preventive maintenance.
• Performed and conducted complex custom analytics as needed by executive management.
• Managed call flow programming using vectors, VDNs and BSR treatment for calls to send over. Also created call flows for remote support to activate and deactivate variables

Confidential, New York, NY

Responsibilities:

• Install and configure components to support advertising billboards
• Operate and monitor control room for Confidential news located centrally in Confidential Confidential
• Provided user assistance and with operation of multimedia systems.
• Manage audio and video data feeds for teh Good Morning America Show in Confidential Confidential
• Provided digital video and audio editing and duplication if needed.
• Provide remote assistance through VPN tunnel when needed to restore services located in teh control room.
• Schedule ads to appear on billboards at certain Confidential throughout teh day at various places throughout Confidential Confidential
• Manage audio, video, servers, PC’s locally and remotely from teh control room
• Provided technical support for meetings, conferences, classes and corporate-wide broadcasts.

Confidential, Richmond, VA

Responsibilities:

• Install and configure peripheral components
• Answer questions about operation, installation, and configuration of existing hardware and software
• Update and maintain website and database of users
• Expert level HTML, CSS, and Javascript (including AJAX/JSON and libraries like jQuery), including semantic markup, as well as a great deal of experience with SEO (search engine optimization) and web-based user interface design. Extremely comfortable working within MVC template frameworks like Rails, and administering Apache web servers.
• Considerable knowledge of design, administration, and performance tuning of MySQL. Also experienced at designing databases and fine tuning complex queries.
• Troubleshoot compatibility conflicts, application errors and recommend solutions to correct problems.

Confidential,Richmond, VA

Responsibilities:

• Apply basic diagnostic techniques to identify problems, causes and apply solutions
• Escalated issues as needed and maintained communication between customer and technical teams while extensively utilizing REMEDY to record and track issues
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods
• Regularly provided efficient technical support over teh phone, maintaining presentable phone demeanor, courtesy, and creativity.
• Troubleshoot problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity issues, telecommunications problems in a LAN/WAN environment, network, security, and printing issues.
• Assisted 500 users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voicemail.

Confidential, Henrico, VA,

Responsibilities:

• Provided Database support \ problem solving in testing environment to sync with production environment
• Utilized Virtual directory to centrally support user identities, privileges across diverse identity stores
• Installed code in database enabling usability for end users
• Schedule software and systems alerts
• Assist in deployment of portal/ database interface and system patches, deployment of Virtual Cooler, monitoring, tuning and maintenance of development,

Confidential,Henrico,VA

Responsibilities:

• Provided Tier II support for teh Help Desk, including desk side or remote support for issues unable to be resolved on teh initial call
• Performed teh migration of teh printers over to Active Directory from Novell, as well as providing all maintenance, support, and repair of all network printers and personal desktop printers
• Built new desktops and configured laptops in accordance with company standards, and provided computer installation and relocation of hardware
• Installed, configured, and supported teh rollout of 802.11x wireless to teh laptops, as well as teh installation and support of Verizon Wireless cards
• Also provided PDA support for teh Executive level employees

Confidential,Richmond, VA

Responsibilities:

• Functioned as member of network team handling multiple per day dat represented hundreds of PCs and a diverse group of end users
• Set up and configure ID and access level for end users
• Maintained and monitored support for all TCP/IP network configurations
• Installation of network applications, troubleshooting of PCs on teh network
• Provided database support and troubleshooting of PCs on teh network
• Configuration and maintenance of Microsoft Exchange Server
• C/Server hardware installation and repair/maintenance
• Efficiently monitored remote access through installation and configuration of VPN, detecting, diagnosing and fixing a problem before escalation

Confidential,Richmond, VA

Responsibilities:

• Assisted customers, helping them to analyze information presented to them in their statements.
• Updated customer records while completely servicing teh account
• Document detailed customer account service request
• Debt collection experience
• Issued new cards, performed balance transfers with other banks detected account fraud, updated and made changes to customer records within teh database
• Designed and implemented team strategies to improve productivity and speed of service