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Systems Applications Coordinator Resume

Dorchester, MassachusettS


  • Skilled Systems Analyst and Developer with domain experience in insurance, retail commerce, banking, manufacturing, and telemarketing.
  • Understanding of Enterprise Data Warehouses, Datamarts and Opermarts.
  • Experience with (SDLC) systems development lifecycles.
  • Relational database experience in logical and physical data models, multidimensional databases and business concepts.
  • Ability to create detailed requirements documents.
  • Ability to work with development factories, project management and reporting skills.
  • Recognized for the ability to translate business specifications and technical requirements.
  • Extensive experience in leading analysis, design, development, maintenance, debugging and testing.
  • Ability to work autonomously and as a team player. Fluent in English and Spanish.
  • Business Analysis Technical Documentation Requirements Analysis
  • Critical Thinking Retail Banking UAT & QA Testing
  • Operation Analysis Experience ETL & Unix Mainframe Programming


Software : TSO/ISPF, MS Office, Business Objects, PWC, Remedy, Visio, Project, Syncsort.

Languages: COBOL; JCL; CICS; SQL; PL/SQL; Progress; KornShell; FoxPro.

Databases: Oracle; DB2; Dbase; Progress, Access, Datamart, Opermart.

Operating Systems: z/OS; OS390; MVS; VMS; Windows; UNIX.


Confidential, Dorchester, Massachusetts

Systems Applications Coordinator


  • Coordinates activities to successfully implement technology applications, change requests and modifications of projects within an IT consulting project involving Data Warehouses/Datamarts.
  • Responsible for the coordination and completion of projects involving Data Warehouses/Datamarts provides project management support to team members.
  • Oversees all aspects of projects during the project development lifecycle. Creates and manages project schedules and deliverables. Manages project issues, risks, scope and budget. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
  • Builds and maintains working relationships with team members, vendors, and other departments involved in the projects.
  • Prepares reports for upper management regarding status of project. Responsible for communications plan and all aspects of project related communications.
  • Reduced Time of analysis of incidents by 30% and accelerate the response.
  • Developed technical documentation and reduce by 30% the time for analysis and learning.
  • Reduced in 25% the time to solve incidents post - implementation and during on-call-support.

Technical Skills: Mainframe, Unix, Cobol, JCL, CICS, DB2, Datamart, Opermart, PL/SQL, TSO/ISPF, kornshell, MS-Office, Control-M.

Confidential, Wellesley Hills, Massachusetts

Applications Specialist Systems Analyst


  • Investigated, defined, and analyzed all business and systems requirements. Expand or modify system to serve new purposes or improve work flow.
  • Developed and revised user manuals, test procedures and technical documentation for diverse applications. Resulting in a 30% reduction in workaround and maintenance expense.
  • Tested, maintained, and monitored applications and systems, including coordinating their installation in production. Participated in UAT and QA Test. Reduce potential failures post-installation.
  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems. I helped the users to focus on the real problems instead of the symptoms.
  • Communicated with internal/external users, quality assurance, and members of senior management.
  • Reduced printing expenses by 20% and accelerate the response time to handle changes in reports.
  • Reduced execution time from 12 to 4 hours for the ETL process for the actuarial application.
  • Developed technical documentation contribute to reduce by 30% the time for analysis/support.

Technical Skills: Mainframe, Unix, Cobol, JCL, CICS, DB2, PL/SQL, TSO/ISPF, kornshell, MS-Office, Control-M.


Consultant/Business & Systems Analyst/Programmer


  • Led the effort to developed a GUI application for a manufacturing process.
  • Also I contributed writing the technical documentation, and the Systems Standards Guide for GUI applications.
  • Analyzed information to determined, recommended and planned a new system or modification.
  • Presented proposals to internal customers and communicated new standards.
  • Authored a comprehensive 40-page document, including graphics, images, and examples for a new “Standards Guide for GUI Development”, to reduce the learning curve in 30% among my peers.
  • Designed an application for the manufacturing laboratory to create new color threads.

Technical Skills: Unix, SQL, Progress, MS-Office.


Team Leader/System Analyst/Programmer


  • Led a team; built, designed and implemented training programs and upgrading core skills.
  • This effort gave us better position on the market to compete for our clients projects.
  • Gathered business requirements and prepared business and technical proposals for projects.
  • Analyzed, designed, developed, and troubleshot applications for external customers with PL/SQL, COBOL, and JCL. I collaborated to gain contracts in the mainframe area.
  • Collaborated with teams in Atlanta GA and Stamford CT for five months through a transition of a legacy system to Oracle Financials for GE Capital.
  • Trained a team of seven people in mainframe tools and created a knowledge base for the company.
  • Help to secured a contract from GE Capital to convert a legacy system to an Oracle Financial system.

Technical Skills: Mainframe, Unix, Cobol, JCL, CICS, PL/SQL, TSO/ISPF, kornshell, MS-Office.




  • Managed a team, doing analysis, design, development and implementation of credit and debit card applications.
  • Created user manuals and technical documentation.
  • Managed production support for credit and debit products, helping to maintain the operations running, our team accomplished the lower rate of production incidents during 2 consecutive years.
  • Analyzed and designed business requirements for the banks first debit card system; led a team in development, testing, and implementation in 8 months, on time and within budget.
  • Collaborated with a cross-functional team, transferring the banks credit card product to a third party United States based vendor, reducing expenses by 20%.

Technical Skills: Mainframe, Unix, Cobol, JCL, CICS, DB2, PL/SQL, TSO/ISPF, kornshell, MS-Office, FoxPro, Dbase, Control-M.

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