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Tivoli Engineer Resume

San Diego, CA

SUMMARY:

  • Highly - motivated professional focused on customer satisfaction and results that exceed expectations.
  • Established history of providing solutions to complex problems including incident, problem and change management.
  • Demonstrated ability to deliver within tight time-constraints and on budget while having soft skills of a senior consultant.
  • Detail-oriented and dedicated to excellence. Works well individually or in a team environment.
  • Proven communication and interpersonal skills with management, peers, and customers.

KEY SKILLS:

  • Proficient or familiar with an array of programming languages, concepts and technologies, including:
  • Windows, UNIX, Linux (BSD, Redhat, etc), iSeries, ZSeries PostgreSQL, DB2 IBM Tivoli Netcool Core
  • Advanced Network Skills SQL Server, MySQL Perl, Python, JavaScript IBM Tivoli

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Tivoli Engineer

Responsibilities:

  • Responsible for rollout of solution to monitor for incidents and map them into problems
  • Tool Implemented:
  • ITM 6.x solution to upgrade ITM 5.x.
  • Deployed application monitoring agents (MS Exchange, Oracle Agent, VMware Agent).
  • Integration setup for automated determination of incident into problem management by integrating ITM with Remedy ticketing.
  • Change Management responsibilities included custom agent projects including planning, development, and deployment to production.
  • Solutions were configured to highly custom situations.
  • On call consistently with vendor support to address break/fix situations.
  • Managed incident and problems for Data Warehouse solution.
  • Typical incidents/problems revolved around including security patches, bug fixes, and other critical updates.

Confidential, Dallas, TX

Senior Tivoli Engineer

Responsibilities:

  • Incident Management Tools
  • Deployed, configured, and maintained Tivoli Netcool Omnibus Core (Monitoring Server, Probes, Gateways, WebGUI)
  • Deployed, configured, and maintained IBM Tivoli Monitoring (TEMS, TEPS, TDW)
  • Deployed, configured, and maintained ITCAM for Internet Service Monitoring
  • Deployed, configured, and maintained ITCAM for Applications (Oracle, WebSphere)
  • Problem Management Tools
  • Maintained customer Impact implementation including updating policies and maintaining Impact data sources
  • Managed development and deployment of custom scripts (Perl, Bash, KSH)
  • Managed integration with multiple end customer Help Desk solutions and automated translation from Incident to Problem Management including: Remedy, Peregrine, Clarify and others
  • Maintained regular communication with customers via weekly teleconferences
  • Provided Root Cause Analysis (RCA) for production issues including vendor escalation where necessary
  • On Call for Vendor Support to address break/fix situations
  • Managed event reporting databases (DB2,MySQL,Oracle)
  • Installed software upgrades, as needed, including security patches, bug fixes, and other critical updates.
  • Provided 24x7 support for customers

Confidential

Tivoli Engineer

Responsibilities:

  • Remotely assisted customers in diagnosing and troubleshooting software issues.
  • Escalated and tracked bug fixes to vendors.
  • Tracked hourly work with IBM/Maximo ticketing system.
  • Assisted customers in obtaining software and documentation for purchased software.
  • Provided 24x7 support for customers.

Confidential, Chicago, IL

Consultant

Responsibilities:

  • Implemented Tivoli operations management software and BMC software at customer sites.
  • Actively participated in determining scope and level of effort required for new projects.
  • Advised management and team members of risks associated with technologies and implementation approaches, and identified methods of risk mitigation.
  • Assisted in identifying and resolving software and hardware issues throughout implementations.
  • Created project handover documentation for customer .

Web Designer

Confidential

Responsibilities:

  • Worked with management team to develop page structure and layout.
  • Developed flash animations and active components for the site.
  • Developed a customer feedback cycle to integrate enhancements.

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