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Software Engineer Resume

PROFESSIONAL SUMMARY:

  • 4.5 Years of work experience as Confidential Quality Center ALM and QAComplete Administration In IT industry.
  • Integrated QAComplete Project with JIRA projects using the OpsHub interface.
  • Expertise on installation and setup of Confidential Quality Center 9.2, 10.0 and ALM 11 in Clustered Environment for global organization with huge user base.
  • Expertise on upgrade and migration of Quality Center Projects.
  • Expertise on customizing Quality Center Projects.
  • Expertise in QC 10.0 Harmonization.
  • Expertise on Integrating Quality Center with other third party tools.
  • Expertise on writing Scripts using OTA API.
  • Expertise on executing Manual Test cases in Healthcare Domain.
  • Experience of working in second level support.
  • Manual Testing in Healthcare domain.
  • Good knowledge of Software Testing Life cycle.

SKILLS SUMMARY:

Operating Systems: Windows 7, Windows XP, Windows Server 2003 and Sun Solaris.

Tools: Smart Bears QAComplete, Confidential Quality Center 9.2, 10.0 and Confidential ALM 11.00, JIRA, SQL Developer.

Languages: Java (Core), Microsoft Visual basic 6.0, SQL.

Scripting Languages: VBScript (used Quality Center script editor).

Databases: Oracle 9i and 10g, and Microsoft SQL Server 2005, 2008

EXPERIENCE SUMMARY:

Confidential

Software Engineer

SKILL: SQL server 2008, QAComplete 9.7

Responsibilities:

  • Administrating the Confidential IPC Project.
  • Customization of IPC Project.
  • Creating the Workflow for the Requirements Test Management and Defect Modules.
  • Preparing the PPT for the end users on the QAComplete Tool.
  • Worked on integration of QAComplete and JIRA.
  • Resolving the End users issues regarding the QAComplete Tool.

Confidential

Administrator for QAComplete and Opshub Server

SKILL: SQL server 2008, QAComplete 9.7 and JIRA 5.0

Responsibilities:

  • Administrating the Confidential Projects.
  • Integrating JIRA project with QAComplete Project using the interface.
  • Monitoring the OpsHub Server, interface used to integrate JIRA and QAComplete.
  • Worked to Support Team to make the integration run Smooth.

Confidential

Production Support Analyst

SKILL: Oracle 10g, Quality Center 9.2 & 10.0, VBScript, SQL. Java Scripting.

Environment: Server: 4 Sun Solaris Zones connected with F5 Load Balancer.

Database Server: Oracle 10g

Application server: Jboss Application Server, Confidential Quality Center Client Machine: Windows XP/7

Responsibilities:

  • Supporting of QC involves providing access, creating projects, customizing different modules (Requirements, Test Plan, Test Lab, Defects) project entities, various troubleshooting steps etc.
  • Installation of patches in Development, Staging and PRODUCTION environments.
  • Creating and Executing Operational Qualification documents in the staging environment to ensure the correctness of upgrade as per the System Test Plan and System Test Cases.
  • Communicating with 2000+ users.
  • Handling Service requests received from the Clarify and Users. Creating Matrix Documents and Knowledge base for Team.
  • Interaction with Confidential support in handling issues related to Quality Center.
  • Managing Servers and performing operational task like monitoring of logs, archival and recovery of QC projects.
  • Backup and restoration of Quality Center Projects.
  • Coordinating with Server, Network and Database operation teams to restore and maintain QC service.
  • Migrating Projects from Production Environment to Staging Environment on a regular basic.
  • Migrating Projects from different instances with different databases to centralized Server.

Confidential

Production Support Engineer

SKILL: Test Director 8.0, Quality Center 9.2, Quality Center 10.0,VBScript, OTA API, SQL Server 2000, SQL server 2005

Environment: Source:

Server: Windows 2000 Professional

Database: SQL Server 2000

VSS: MS Visual SourceSafe

Version: Test Director 8.0.

Server: Sun Solaris

Database: Oracle 10g

VSS: Quality Center 10.0 inbuilt versioning with oracle database.

Version: Quality Center 10.0.

Responsibilities:

  • Creating Migration Plan and Setting required intermediate Servers.
  • Restoring Databases and projects and upgrading them to target version.
  • Creating Scripts for User Creation, importing common settings.

Confidential

Production Support Analyst

SKILL: Oracle 10g, Confidential Quality Center 9.2 and 10.00. VB Script, OTA API.

Environment: Servers: 4 Sun Solaris Zones Connected using F5 Load Balancer.

Database: Oracle 10g

Responsibilities:

  • Created Technical Installation Plan for QC10.00
  • Installed QC10.00 on clustered environment.
  • Performed installation verification step for QC10.00
  • Created Technical Installation Report for QC10.00
  • Wrote Test Cases for validating QC10.00
  • Executed test cases for validation
  • Migrated QC9.2 Projects into QC10.00 environment.

Confidential

Production Support Analyst

SKILL: VBScript, Quality Center Harmonization

Environment: Server Machine: Sun Solaris

Client Machine: Windows XP service pack 2

Database Server: Oracle 10g

Application Server: JBoss

Application: Mercury Quality Center 10.0

Responsibilities:

  • Creating Validation documents for changes in the workflow of eSignature.
  • Creating Installation Documents for the Harmonization.
  • Creating materials for end users on the Workflow specific roles.
  • Demonstrating eSignature functionality to the Project Owners.
  • Giving Online to the users to get comfortable on Complex Workflow.
  • Prepared Test Cases based on new requirement document
  • Prepared various Change control forms and Incident Request forms

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