PROFESSIONAL SUMMARY:

• 4.5 Years of work experience as Confidential Quality Center ALM and QAComplete Administration In IT industry.
• Integrated QAComplete Project with JIRA projects using the OpsHub interface.
• Expertise on installation and setup of Confidential Quality Center 9.2, 10.0 and ALM 11 in Clustered Environment for global organization with huge user base.
• Expertise on upgrade and migration of Quality Center Projects.
• Expertise on customizing Quality Center Projects.
• Expertise in QC 10.0 Harmonization.
• Expertise on Integrating Quality Center with other third party tools.
• Expertise on writing Scripts using OTA API.
• Expertise on executing Manual Test cases in Healthcare Domain.
• Experience of working in second level support.
• Manual Testing in Healthcare domain.
• Good knowledge of Software Testing Life cycle.

SKILLS SUMMARY:

Operating Systems: Windows 7, Windows XP, Windows Server 2003 and Sun Solaris.

Tools: Smart Bears QAComplete, Confidential Quality Center 9.2, 10.0 and Confidential ALM 11.00, JIRA, SQL Developer.

Languages: Java (Core), Microsoft Visual basic 6.0, SQL.

Scripting Languages: VBScript (used Quality Center script editor).

Databases: Oracle 9i and 10g, and Microsoft SQL Server 2005, 2008

EXPERIENCE SUMMARY:

Confidential

Software Engineer

SKILL: SQL server 2008, QAComplete 9.7

Responsibilities:

• Administrating the Confidential IPC Project.
• Customization of IPC Project.
• Creating the Workflow for the Requirements Test Management and Defect Modules.
• Preparing the PPT for the end users on the QAComplete Tool.
• Worked on integration of QAComplete and JIRA.
• Resolving the End users issues regarding the QAComplete Tool.

Confidential

Administrator for QAComplete and Opshub Server

SKILL: SQL server 2008, QAComplete 9.7 and JIRA 5.0

Responsibilities:

• Administrating the Confidential Projects.
• Integrating JIRA project with QAComplete Project using the interface.
• Monitoring the OpsHub Server, interface used to integrate JIRA and QAComplete.
• Worked to Support Team to make the integration run Smooth.

Confidential

Production Support Analyst

SKILL: Oracle 10g, Quality Center 9.2 & 10.0, VBScript, SQL. Java Scripting.

Environment: Server: 4 Sun Solaris Zones connected with F5 Load Balancer.

Database Server: Oracle 10g

Application server: Jboss Application Server, Confidential Quality Center Client Machine: Windows XP/7

Responsibilities:

• Supporting of QC involves providing access, creating projects, customizing different modules (Requirements, Test Plan, Test Lab, Defects) project entities, various troubleshooting steps etc.
• Installation of patches in Development, Staging and PRODUCTION environments.
• Creating and Executing Operational Qualification documents in the staging environment to ensure the correctness of upgrade as per the System Test Plan and System Test Cases.
• Communicating with 2000+ users.
• Handling Service requests received from the Clarify and Users. Creating Matrix Documents and Knowledge base for Team.
• Interaction with Confidential support in handling issues related to Quality Center.
• Managing Servers and performing operational task like monitoring of logs, archival and recovery of QC projects.
• Backup and restoration of Quality Center Projects.
• Coordinating with Server, Network and Database operation teams to restore and maintain QC service.
• Migrating Projects from Production Environment to Staging Environment on a regular basic.
• Migrating Projects from different instances with different databases to centralized Server.

Confidential

Production Support Engineer

SKILL: Test Director 8.0, Quality Center 9.2, Quality Center 10.0,VBScript, OTA API, SQL Server 2000, SQL server 2005

Environment: Source:

Server: Windows 2000 Professional

Database: SQL Server 2000

VSS: MS Visual SourceSafe

Version: Test Director 8.0.

Server: Sun Solaris

Database: Oracle 10g

VSS: Quality Center 10.0 inbuilt versioning with oracle database.

Version: Quality Center 10.0.

Responsibilities:

• Creating Migration Plan and Setting required intermediate Servers.
• Restoring Databases and projects and upgrading them to target version.
• Creating Scripts for User Creation, importing common settings.

Confidential

Production Support Analyst

SKILL: Oracle 10g, Confidential Quality Center 9.2 and 10.00. VB Script, OTA API.

Environment: Servers: 4 Sun Solaris Zones Connected using F5 Load Balancer.

Database: Oracle 10g

Responsibilities:

• Created Technical Installation Plan for QC10.00
• Installed QC10.00 on clustered environment.
• Performed installation verification step for QC10.00
• Created Technical Installation Report for QC10.00
• Wrote Test Cases for validating QC10.00
• Executed test cases for validation
• Migrated QC9.2 Projects into QC10.00 environment.

Confidential

Production Support Analyst

SKILL: VBScript, Quality Center Harmonization

Environment: Server Machine: Sun Solaris

Client Machine: Windows XP service pack 2

Database Server: Oracle 10g

Application Server: JBoss

Application: Mercury Quality Center 10.0

Responsibilities:

• Creating Validation documents for changes in the workflow of eSignature.
• Creating Installation Documents for the Harmonization.
• Creating materials for end users on the Workflow specific roles.
• Demonstrating eSignature functionality to the Project Owners.
• Giving Online to the users to get comfortable on Complex Workflow.
• Prepared Test Cases based on new requirement document
• Prepared various Change control forms and Incident Request forms