SUMMARY

• Eight years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Experience in developing client - specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.
• Worked on developing UI components using Visualforce Pages/Components , Apex Controllers , HTML
• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Strong understanding of CRM business processes for automation, Sales Cloud, Service Cloud, chatter and App-exchange.
• Understanding on CPQ
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked on Sales cloud, Service cloud, Marketing cloud also.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, Informatica, XML, HTML, XHTML, CSS

Databases: Oracle, SQL Server, MySQL,

Operating Systems: Windows, UNIX

Programming Languages: Java, PL/SQL

Web/Application Servers: Apache, Tomcat, WebLogic, WebSphere

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

SFDC Developer

Responsibilities:

• Involved in project technical design plan, conversions, Mapping , configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing .
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Used Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language .
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions , and Approval Process, Process Builder in Salesforce.com
• SFDC integration using web service and apex programming, service entitlements Salesforce.com service cloud functionalities.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Developed Apex Classes , Controller Classes and Apex Triggers for various functional needs in the application.
• Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM .
• Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Documented and shared the requirements with Salesforce.com consultants for further implementation.
• Successfully implemented Web to Lead and Web to Case in the organization.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API .
• Actively involved in most critical phase of the project, in the development and support areas.

Environment: Salesforce.com platform, Apex Language, Lightning, Data Loader, Workflow & Approvals, Email Services, Rest API, Soap API, Reports, Dashboards, Custom Objects, Custom Tabs, Eclipse IDE Plug-in, Salesforce Sandbox, Controllers, REST API, HTML, Java Script.

Confidential, Redwood City, CA

SFDC Developer

Responsibilities:

• Worked with end users for requirements meetings and prepared technical design document based on user requirements.
• Developed Visualforce Pages and provided business logic in Custom, Extension Controllers, wrote wrapper classes to display data from various objects in UI.
• Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
• Worked on customization of Visual force to have lightning experience for Desktop and Mobile applications.
• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Worked on Lightning components , Event registration , handlers and apex classes for performing logic in the actions.
• Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.
• Wrote apex classes for callouts to external system by generating the stubs from the WSDL using native Wsdl2apex .
• Used Eclipse IDE , Developer console, Lightning app builder for configuring, coding, modifying and testing of applications in Salesforce .
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic .
• Created Email templates , approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and App Exchange managed package installation .
• Worked on data sharing on Opportunity and custom objects using Apex managed sharing using triggers.

Environment: Saleforce.com platform, Apex, Visualforce, salesforce.com Data loader, Salesforce lightning, Workflow & Approvals, Reports, JENKINS, Service Cloud, Email Services, HTML, Java Script, CSS, Java, SOAP, REST, Web Services, WSDL, ANT, Sandbox, Eclipse IDE Plug-in, SDLC, UAT, Agile, App exchange, AJAX, OTQ, OTR, wave Analytics.

Confidential

SFDC Developer

Responsibilities:

• Business user interaction.
• Analyze business Requirements and customize standard CRM functionality.
• Worked on scripts to filter out required data.
• Customizing user experience and controlling access based on Roles and Profiles.
• Develop end-user training documentation.
• Work directly with end-users and management to support reporting and configuration needs.
• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements .
• Created custom Profiles , Roles , and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Implemented Formula fields , Validation Rules, Workflow Rules , and Workflow Approvals .
• Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Worked on Lightning components , Event registration , handlers and apex classes for performing logic in the actions.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting .
• Written SOQL , SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object). Maintained system interface diagrams and functional designs.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow&Approvals, Email Services, Eclipse IDE Plug-in.

Confidential, Charlotte, NC

SFDC Developer

Responsibilities:

• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements .
• Created custom Profiles , Roles , and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implemented Formula fields , Validation Rules, Workflow Rules , and Workflow Approvals .
• Developed Reports and Dashboards , validation rules , formula fields for the application.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting .
• Written SOQL , SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed and configured various Custom Report types and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow&Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.