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Devops Engineer And Production Support Resume

SUMMARY

  • 9+ years of experience in IT industry as a Senior Systems Engineer, Release Build Engineer and DEVOPS Engineer in Maintaining web applications and database servers on Windows servers 2003, 2008, 2008R2, 2012 and 2016.
  • Extensive experience in IIS 6.0/7.0/8.0 administration and MSSQL 2005/2008/2012/2016 Administration.
  • Good experience in Installing, Configuring, deploying, and migrating multiple web applications on IIS web servers.
  • Experience using load balances like BIG IP F5 and NLB.
  • Good experience in debugging SQL connectivity and performance problems using SQL profiler.
  • Good experience in installing, configuring, building Virtual machines by using Hyper - V technology.
  • Good experience in managing and working with system center tools like SCOM, SCSM and SCVMM.
  • Good experience in using APM tools like Splunk, New Relic and IBM Tealeaf to analyze user session data and server’s health to generate reports.
  • Hands on experience with AWS Administration in creating the EC2 instances, S3 buckets, VPC and API Gateway.
  • Good experience analyzing Applications logs, System logs, and security logs by using event viewer and analyzing network traces.
  • Experience in Installing and Configuring SQL Server 2000, 2005 and 2008 (64 and 32 bit) and Implemented Replication and Database Mirroring in SQL server 2005 and SQL 2008.
  • Good Experience in setting up High Availability in SQL 2012.
  • Experience in Database Backup, Recovery and Disaster Recovery procedures.
  • Experience in writing SQL queries, SQL stored procedures and creating Jobs, sending alerts using SQL database mail.
  • Good experience in configuring TCP/IP, DNS and WINS, Hosts settings.
  • Good Experience in debugging windows, IIS and ASP.NET related issues.
  • Good Experience in configuring SSL certificates for IIS applications.
  • Experience in automating administration tasks using Windows PowerShell 3.0 or higher versions.
  • Hands on experience with content management tools like Site Core CMS 7.0 and 7.5.
  • Experience on different versions of .Net Framework used by the Asp.net applications.
  • Good experience in using Network monitor, Process monitor tools to debug complex production issues.
  • Good experience in collecting data for various counters using Performance Monitor and analyzing that data.
  • Good experience in using Octopus tool for the auto deployment of applications in pre-production and production environments.
  • Good experience using Log parser tools for analyzing IIS Logs.
  • Good knowledge and experience in handling build configuration management tasks (Merge/branch), manage team builds, working with bugs/tasks Microsoft Team Foundation Server, Visual Studio, Product Studio and Bugger.
  • Good experience in Installing Monthly security patches and scheduling regular maintenance to ensure the health and security on the servers.
  • Good experience in cross group collaboration to resolve complex production issues.
  • Good Experience in installing Microsoft Office Share point services 2007.

TECHNICAL SKILLS

Languages: C, T-SQL, PL/SQL.

Web-Servers: IIS 6.0/7.0/8.0.

Databases: SQL 2005/2008/2012/2016.

Operating Systems: Windows Server 2003/2008/2012/2016.

Load Balancers: Network Load Balancers, F5 Big IP.

Monitoring Tools: SCOM, MOM, New Relic, and IBM Tealeaf.

Virtualization: Hyper-v, SCVMM.

Scripting: Power Shell, Batch Shell.

PROFESSIONAL EXPERIENCE

Confidential

DEVOPS ENGINEER and PRODUCTION SUPPORT

Responsibilities:

  • Responsible for support and maintaining of Confidential Pre-Production and Production environments.
  • Responsible for supporting IIS web servers on windows server 2008R2, 2012 and 2016.
  • Monitoring the applications, server’s health and analyzing the machine data using APM tools like Splunk, New Relic and IBM Tealeaf.
  • Scheduling the alerts and generating the reports of servers and user data using Splunk and New relic.
  • Deployed ASP.Net applications across multiple windows server farms in various geo-redundant environments using Octopus.
  • Incident Management, triaging and resolving incident tickets and customer reported issues using Service-now tool.
  • Troubleshoot and fix production and Pre-Production issues as and when required and document/communicate the resolution notes to other team members.
  • Monitoring PCI environment using AWS cloud watch logs.
  • Hands on experience with Akamai tool in managing the IP whitelisting in Web Application Firewall.
  • Automating the day-to-day activities using PowerShell.
  • Participated in 24x7 On-call rotation.

Confidential

SYSTEMS ENGINEER

Responsibilities:

  • Providing support to pre-production and Production environments.
  • Responsible for supporting IIS web servers and SQL servers on windows server 2008R2 and 2012.
  • Monitoring the tickets using ITSM tool and resolving them as per SLA.
  • Experience in troubleshooting complex IIS and SQL issues.
  • Experience in working on HLB to pull the servers in and out of rotation during maintenance.
  • Good experience of supporting applications that are hosted in Azure cloud services.
  • Good experience on storage accounts, services Bus, Azure VMs and Traffic manager.
  • Good experience in troubleshooting issues, performed Azure deployments.
  • Automation of day-to-day activities using PowerShell.
  • Reviewing the documentation, KB Articles and Knowledge transfer to help improve the operations standards for troubleshooting.
  • Coordinate with the Service Engineering team on re-occurring tasks including, but not limited to Servers maintenance and troubleshooting.
  • Logging application bugs in VSTF and co-ordinate with engineering team in resolving them.
  • Monitoring the server’s health using SCOM monitoring and troubleshoot the alerts that we receive from SCOM.
  • Participated in 24/7 on-call support for Production environments.

Confidential

SYSTEMS ENGINEER

Responsibilities:

  • Coordinate with the Microsoft Retail Stores Build Engineering team on re-occurring tasks including, but not limited to: Application deployment, Servers maintenance and troubleshooting.
  • To build, maintain and support pre-production and production environments.
  • Provide post-production support and troubleshooting for release deployment issues.
  • Provide technical knowledge and systems planning support to meet agreed upon availability and uptime requirements.
  • Prepare Build/Environment plans for projects with low to medium levels of complexity/risk
  • Reviewing the deployment documentation provided by engineering team to ensure smooth releases in Production environments.
  • Assist the Microsoft Retail Build Engineering team in its coordinating and resolution of complex systems issues. Some of the Job responsibilities include: Platform Upgrade, Installing/deploying IIS services and Windows 2008, SQL server installation and management, Hardware Load Balancing, scripting, automation, Combination of Systems and Web Administration.
  • Monitoring the tickets assigned to us using ITSM tool and resolving them.
  • Monitoring the server’s health using SCOM monitoring.
  • Configuring new store setup in Microsoft Dynamics AX.
  • Installing Monthly security patches and scheduling regular maintenance to ensure the health and security on the Application servers.

Confidential

RELEASE BUILD ENGINEER/COMPUTER SOFTWARE ENGINEER

Responsibilities:

  • Primary contact for the POEDS Application. One of the major applications in Microsoft to activate all Microsoft products keys.
  • To build, maintain and support pre-production and production environments (UAT and Production)
  • To play key role in the implementation of new releases.
  • Provide post-production support and troubleshooting for release deployment issues for BGOS applications.
  • Provide support for the logical and physical design of the underlying technology platforms for applications supported by BGOS.
  • Review documentation related to Deployment, Architecture, Design and end user services of new applications/releases.
  • Prepare Build/Environment plans for projects with low to medium levels of complexity/risk
  • Configuration of Applications that integrate with existing applications.
  • Experience in working on NLB and HLB to pull the servers in and out of rotation.
  • Logging application bugs in VSTF and co-ordinate with engineering team in resolving them.
  • Monitoring the tickets assigned to us using ITSM tool and resolving them.
  • Participating in on-call rotation for troubleshooting application issues.
  • Supporting the other applications that were handling by colleagues when they went on vacation.

Confidential

SYSTEMS ENGINEER

Responsibilities:

  • Primary contact for Microsoft Answers, one of the major applications in Microsoft and millions of customers accessing this site every day.
  • Responsible for Installing, configuring and supporting IIS 7.5 web servers on windows server 2008 R2.
  • Hosted Answers application on various environments including Production, which has multiple data centers.
  • Worked extensively on MS SQL server 2005 and MS SQL server 2008 on standalone servers as single instance or multiple instances and set up the Database mirroring and Replication on Production environment.
  • Involved in debugging complex applications and database performance issues.
  • Maintained databases, configured permissions for the user accounts, service accounts and conducted backups and recovery.
  • Worked with program managers, DBAs and other system engineers efficiently to manage applications and resolve issues efficiently.
  • Involved in debugging ASP.NET and IIS related issues.
  • Worked extensively on Robocopy and Xcopy to transfer the bulk data between datacenters.
  • Support and participate in the on-call rotation for maintenance and troubleshooting of Answers website in production environment.
  • Experience in working on NLB and HLB to pull the servers in and out of rotation.
  • Actively involved in updating the security patches and application related updates.
  • Have knowledge on various kinds of load balancing techniques like Geo routing, Round robin and weight-based configurations.
  • Responsible for maintaining reliability and providing high availability of the website for the customers.
  • Participated in on-call rotation for trouble shooting IIS issues and server issues.

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