Systems Administrator Resume Profile
INFORMATION TECHNOLOGY OPERATIONS TELECOMMUNICATIONS PROFESSIONAL
- IT professional with a solid foundation of accomplishments in supporting a variety of operating systems, mission-critical business applications, infrastructure, and telecommunications
- Exceptional teamwork and leadership experience
- Extensive experience as an IT troubleshooter with commitment t lifetime learning
CORE COMPETENCIES
IT Customer Service Desk | Telecommunications Coordination |
Business Applications Support | Identity Data Management Coordination |
IT Technical Support | Hospitality Customer Care Specialization |
PROFESSIONAL EXXPERIENCE
Confidential
Technical Analyst / 5962
- Top Skills: Technical Problem Solving
- Technical Writing
- Test Plan Creation / Application Testing
- SQL Query Creation Beginner t Intermediate
- Customer Facing Experience
- Analyst Project and Data Beginner t Intermediate
- Project Management Beginner
- The Technical Analyst role assists the Standard Register eServices team by providing:
- Level 1 technical support for processing bug fixes and change management requests.
- This may include the writing or editing of technical documents.
- This may include research tasks such as working with online applications, researching database entries, or other related tasks.
- Operational support in the form of on demand data processing and weekly reporting.
- Testing services t the development team.
- All projects and enhancements must be fully tested and issues documented as the project moves through the development cycle
Confidential
Application Support Team Tier II / Jr. Systems Administrator
- Diagnose and resolve technical hardware and custom administrative software issues
- Provide direct consultation t end-users on technical inquiries
- Administer help desk software- Redirect problems t appropriate resource tiers admins
- Monitor, troubleshoot and support Web based Applications.
- Perform daily monitoring and capacity planning for enterprise information systems,
- Build custom reports and dashboards t support management decision making
- Enforce and monitor security policies and procedures for software applications
- Provide direct support for global users with Microsoft Windows 7/8 Operating Systems, Microsoft Active Directory daily support for user accounts creations and permissions
- Assisted with Microsoft Exchange 2007/2010, Microsoft Lync, Microsoft Print Services, Microsoft Office 2010/2013 user accounts and permissions daily
- Provide HP proprietary McAfee Virus Protection support, malware support
- Blackberry BES exchange server testing, troubleshooting along with configuration of Mobile devices, HP Tablets, Handheld HP computers
- Samsung Android testing, troubleshooting and configuration of Mobile devices within Microsoft exchange server accounts
- Provide queries support within SQL server application
- Provide VMWARE support remote sessions int Corp VM on the domain, Microsoft SharePoint administrator access
- Perform on-call duties t support the Application, including off hours support, responding t tickets, executing change controls, and responding t crisis calls
Confidential
Enterprise Service Desk Analyst Admin, Live Nation Entertainment project, Domestic and International
- Provide first-level support t customers' requests by phone or email.
- Perform remote access support for managed access devices computers
- Managed Active Directory accounts, creation and policy permission for file server applications
- Blackberry BES exchange server testing, troubleshooting along with configuration of Mobile devices accounts, HP Tablets, Handheld HP computers for European clients
- Samsung Android testing, troubleshooting and configuration of Mobile devices within Microsoft exchange server, ActiveSync for IOS IPhone
- Perform on-call duties t support the Application, including off hours support, responding t tickets, executing change controls, and responding t crisis calls
- Interact with other teams and management t determine root cause of incidents and resolve them according t established Service Level Agreements.
- Devise workarounds t quickly resolve technical issues while working t develop long term solutions
- Lead and participate in troubleshooting sessions with technical teams
- Organize and Document issue resolution / work a rounds and Mitigations.
- Work closely with business, technology and service delivery team t ensure appropriate business requirements are defined for small enhancement and production fixes.
Confidential
Technical Support Analyst Service Desk
- Managed Active Directory accounts, create user ID's and manage password permissions, along with unlocking accounts
- Monitor, troubleshoot and support Web based Applications.
- Install, configure and upgrade IMAC of Access Devices: Personal Computers Desktops, Laptops, tablets , Thin Clients, printers and related peripherals
- Support Operating Systems and Microsoft Office Suite applications
- Perform system image and software distribution using Microsoft SMS/SCCM application
- Maintain software image /Troubleshoot hardware and software related problems for end users
- Perform hardware break-fix activities on various access devices i.e. Dell PCs, HP PCs, Lexmark B W and Color printers
- Perform remote access support VPN, Cisc Secure Remote Access for devices computers, along with 123 logmeinresuce.com
- Interface Blackberry software and problem resolution within the BES server accounts
- User accounts creations and directory service accounts within IBM AS/400 Application System/400 mainframe
- Windows phone support
Confidential
Technical Support Technician Tier 2
- Answer ACD calls, assess customer technical support needs, analyze and solve technical problems, conduct analysis and troubleshooting via telephone for customers FTTN/FTTP High Speed Internet and IP TV services and document actions taken in appropriate systems
- Troubleshoot various IPDSLAM modems Motorola as well as residential Gateway 2wire 3800 routers and Cisco, Linksys router issues. Assist with TCP/IP configurations in Microsoft and Macintosh Operating Systems
- Provide advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.
- Work with external vendors and affiliated groups t troubleshoot and restore customer internet service. Assist technicians in special projects. Configure Mobile devices accounts, tablets, handheld computers for AT T email accounts
- Windows phone support
Confidential
Guest Assistance Specialist, Work Home Help desk Specialist Coordinator, Customer Care Specialist Coordinator, Operations Computer Specialist, Identity Data Management Administrator
- Guest Assistance Coordinator Customer Care Honors Coordinator
- Entrusted with the most complex customer service issues as a result of exceptional ability t promptly resolve concerns and satisfy customers. Led the Corporate Escalation's feedback process
- Monitor and maintain queues and process e-mails daily. Assist with the report generation, document research reviews and error tracking
- Interact with team members on a daily basis for any update or weather related issues affecting properties. Process reports as needed and maintain appropriate files and documentation daily
- Work home support technician- Reservation and Customer Care Data Center 2010
- Assist in the Technical Support functions for the Work at Home program Agents.
- Field calls and resolves issues for login user name and passwords, Database application connectivity, user permissions on VPN network, and Active Directory
- Instruct and guide home based Agents on resolutions concerning hardware, software, connectivity and equipment
Computer Operations Specialist Data Center
- Provide daily operational support t vendors and clients for deployment within the Operations Data Center infrastructure
- Daily monitoring of server issues, hardware software monitoring tools for first line support t research, and resolve support issues as well as respond t telephone calls, emails, and requests for support
- Maintain data center inventory , replacement parts, warranties and service agreements
- Provides on-site support t various clients and engineers within System Center Configuration Manager systems management for the hotel chain for software upgrades, troubleshoot server problems, and quickly escalate t engineer specialists data base administrators when appropriate
- Interact with other teams and management t determine root cause of incidents and resolve them according t established Service Level Agreements
- Bring multiple new financial and revenue management production servers, printers and other devices online and implement software upgrade
- Institute Service Level Agreement requirements in support of Point of Sale systems
- User accounts creations and directory service accounts within IBM AS/400 Application System/400 mainframe
- Weekly and monthly batch job command runs within Financial servers, S Linux Red hat along with Call center IVR software
- Provide queries support within SQL server application
- Provide daily backup through Citrix server including daily tape dispatches off site