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Network Specialist Resume Profile

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PA

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Summary of Qualifications

Specialist experiences that range from electronics technology to computer science. Involved with earlier generation programming languages to resolve operational problems. Utilized various computing architectures, networking, and support techniques to enhance operational performance. Duties performed were IT asset and logistics management, small IT infrastructure projects and some database support functions. Had served on committees that planned and performed various IT and operational projects.

Areas of Technical Expertise

  • Programs: SAS, SQL, Pascal, rudimentary understanding of HTTP, Crystal Reports, MS Visio, MS Office 2007 and 2010, Aperture, Webex, remote PC connections, and Adobe connect.
  • Hardware: Routers, Switches, Minicomputers, Windows based PCs, Printers, Plotters, Scanners, Digitizer tablets.
  • System Administration: Technical support, PC imaging and deployment, IT inventory management, leadership, analytical skills, project management support, helpdesk support functions.

Work Experience

Confidential

Customer Support Technician 2

  • Performed IT Helpdesk support for hospitals on network, PC related problems as well as MS Office and specialized applications
  • Active Directory, Citrix, and VMware
  • SMS Soarian Clinicals Financials
  • Window XP Windows 7, MS Office 2007 2010
  • Various Siemens mainframe RACF tools for support
  • Remedy/Gems helpdesk applications

Volt Technical Services

Confidential

Contractor

Performed laptop PC helpdesk support for Windows XP to Windows 7 for Siemens hospital client's IT services.

Confidential

IT Generalist 1

  • Provided district level IT administrative, technical, project, and training support
  • Used SMS, SCCM, and Active Directory to support user accounts
  • SAS programming to support district reports
  • Supported MS Office XP and 2007 applications
  • MS Visio to manage organizational charts and diagrams
  • Supported Windows XP, IBM OS/z based engineering applications
  • Crystal Reports generated operational reports and documents
  • Imaged and updated PCs and peripheral equipment and operational projects
  • Penndot certified MS Office instructor

Confidential

PC Consultant

  • Provided optimum support for the customers
  • Provided support for MS Word, Excel, PowerPoint, and Outlook
  • Supported Lotus Notes, Adobe products, and graphics and other applications
  • Supported Windows 95, NT, 2000, and XP service issues
  • Supported various third party desktop application products
  • Consulted on PC and Network problems

Confidential

Network Specialist

  • Corporate network and PC administrative and technical support
  • Supported DEC VMS and Windows operating system based applications
  • Network switches, bridges, routers, and DEC Cisco management apps
  • Corporate wire plant and network troubleshooting and support
  • IT inventory management
  • Used Aperture and MS Visio to maintain network topological charts
  • Served on various corporate and IT committees
  • Assisted Windows DEC VMS system managers with PC user support
  • Supervised IT and wiring contractors for projects

Confidential

Field Service Engineer III

  • DEC RSX-11, VMS, and Alpha operating systems. Ultrix BSD 4 and Windows NT4
  • Vax, Minivax, Alpha, Intel server, and PC support. Supported Printers, plotters, and other peripherals
  • Customer technical support and various operational projects and committees.

Confidential

Field Engineer

  • CAD/CAM systems applications
  • Supported Applicon turnkey CAD/CAM systems hardware, peripherals, and system software
  • Supported Applicon CAD applications, installations and system administration duties. These products were using RSX-11 and VMS, and Applicon Graphics operating systems

Confidential

  • Adjunct Instructor Taught introductory IT and business courses
  • Adjunct instructor teaching basic information technology and networking courses for entry level students. I did teach an occasional business course, mostly taught IT related material. This was an additional part time position worked after my full time job was completed

Confidential

  • Mail Processing Equipment Mechanic
  • Supported the mail processing equipment of the main post office and its annex in West Philadelphia

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