SUMMARY

• 7+ years experience with large files and databases, documentation of processes, reporting and customer automation activities. Excellent decision making, problem solving, and communication skills. Proven ability to work under stressful conditions in customer service environment. Strong analytical, technical and supervisory skills. Hands - on experience with senior administration and fellow analysts.

AREAS OF EXPERTISE

• Data Quality & Cleansing
• Management & Development of Automated Processes
• Consulting with Team Members
• Customer Satisfaction
• FTP & SFTP Accounts
• Communication
• Problem Solving
• Compliance
• Documentation

TECHNICAL SKILLS

Programming Languages: . Continuing to expand my expertise in SQL, Oracle 11g Database Design Access, DBMS, C++, Server 2000. Q-BASIC, Visual Basic, Advanced Visual Basic, Java, HTML and C++.

Operating Systems: Win ’98, Win NT, and Win 2000, Win XP, Windows 7

Software: DataLever (RedPoint), ETL, Python, DataStage, Orbiter, Office Applications, PL/SQL, Data Modeling & Design, Remedy, SAP, Mainframe, LAN Concepts-Network Essentials, End User Network NT Workstation, Authorware

PROFESSIONAL EXPERIENCE

Confidential, Broomfield, CO

Senior Data Analyst

Responsibilities:

• Used DataLever(RedPoint) software for applying logic to data for cleansing along with creation, customization of automated batch/script processes to shorten customer wait time
• Created and managed FTP and SFTP accounts for data transfer for customers after working with compliance department for approval resulting in faster file submission and retrieval
• Updated automated processes to be “Drivers Privacy Protection Act” (DPPA) and “Gramm-Leach-Bliley Act” (GLBA) compliant including “Personal Identifiable Identification” (PII) to ensure sensitive data is not returned to unauthorized clients / customers

Confidential

Computer Analyst

Responsibilities:

• Supported and used the following applications: Remedy, Mainframe, Office, VPN/Remote access, Web page support for US agents in the field for quicker alien processing
• Supported and used Remedy, SAP, Office, WGC, Oracle, and Web page support applications which created a more productive environment for Space System engineers

Confidential, Rochester, MN

Associate Programmer

Responsibilities:

• Developed Interactive Multimedia software for patients and medical staff
• Integrated Interactive Multimedia software with Sybase databases
• Coordinated and taught classes in Virtual Classroom environment
• Reviewed IT requested classes within Continuing Education
• Ensured proper hardware installation of class participant’s computers
• Intern for three unprecedented terms due to quality of work and experience while attending school full time