TECHNICAL SKILLS:
Languages:
Proficient in: C, C++, C#, TCL
Familiar with: PHP, HTML, Python
Software & Technologies:
Database: MySQL, SQL *Plus, Oracle
Platforms: Microsoft Windows, Windows Server 2003 - 2008, Mac OSX, and Linux
Other: VMware, Perforce, ASP.NET, JSP, Symantec Ghost, Go1984, Windows Server Manager
Networking: HP and Cisco Switches
EXPERIENCE:
Software Engineering Intern
Confidential, Houston, TX
Responsibilities:
- Working in the Windows Content team
- Design and create custom checks for customers
- Working with SQL and WMIC queries
- Resolve problem reports created by the QE team
- Setup and deploy testing environments through VMware
- Install and manage multiple database platforms
- Manage DNS server for testing environment
- Pioneered intern training system
- Train interns
IT Technician
Confidential, Houston, TX
Responsibilities:
- Built and configured servers with Windows 2008 32/64
- Repaired and managed database and production servers
- Managed user accounts using Active Directory
- Configured and managed security cameras with Go1984
- Managed and repaired 150+ testing center desktop machines
- Built and implemented desktop images through Symantec GhostCast
- Supported and troubleshot Panasonic ToughBook laptops
- Created laptop images to act as mobile Tutoring machines
- Configured and deployed HP ProCurve switches
- Replaced switch blades and any hardware failures
- Managed tutoring wireless network from SonicWall TZ170
IT Technician
Confidential, Bellaire, TX
Responsibilities:
- Managed client IP phones and accounts
- Configured desktop machines with Windows XP and applications
- Repaired and configured desktop hardware and software
- Managed accounts through Active Directory
- Resolved hardware and driver issues for all Canon and HP printers
- Maintained highest completion of tickets through Remedy
- Resolved security issues and breaches
- Administered Blackberry Mail Server and Blackberry devices
- Managed and repaired Cisco Catalyst 2950 series switches
- Resolved VPN issues for clients
- Supported client users remotely through Dameware
Technical Support Representative
Confidential, Austin, TX
Responsibilities:
- Level 2 technical support for multiple ISP’s
- Configured modem and router firmware
- Tested and repaired problems remotely with LogMeIn
- Maintained and supported MozyPro online backup
- Installation and troubleshooting of CA Anti-Virus software
Database Programmer
Confidential
Responsibilities:
- Designed a relational database to be used for Software Engineering project in SQL
- Participated as a team through analysis and ERD construction up to delivering the final product
Team Leader
Confidential
Responsibilities:
- Led the software engineering team to design a fully functioning website with a database backend
- Followed the Iterative and Incremental development lifecycle
- Written in C# and ASP.NET with a MySQL database
Programmer
Confidential
Responsibilities:
- Created a Client and Server utilizing HTTP protocol
- Designed a network with a PThreads-based driver, sender, and receiver.
