Program Manager Resume Profile

Profile

I am a Programmer/Analyst with over 24 years in the financial services industry, seeking continuing challenges within the IT field. I enjoy creatively extending existing mainframe applications. My experience includes developing a client profile application which became a standard throughout client services.
Strengths in:Customer inquiries and resolutions New application development
Microsoft Office Personnel time management and project assignment
Cost control and reduction Quality and productivity improvement
Programming Skills:
Cobol,JCL, DB2, SQL, QMF, SAS, Xpediter, Fileaid, VSAM, DFSORT,Changeman
Skills Summary Management
Experience with project management programs to develop and update project plans.
Analyze user requests received to determine feasibility of design within time and cost constraints.
Provide training to staff concerning in-house applications and protocols
Utilized interpersonal communication skills when assisting colleagues with difficult inquiries
Customer Service
Utilized courteous and professional communications with clients and subordinates
Continuously met or exceeded company mandated quota's
Brainstormed with team to identify strategies for improved efficiency.
Research
Excellent problem solving skills and research techniques used when researching, analyzing and resolving complex service issues
Called upon research skills to gather account history when generating answers for clients.

Employment Background

Confidential

Senior Programmer/Analyst

Perform data gap analysis between Legacy Smith Barney LSB data and Legacy Morgan Stanley LMS in the first 18 months of the two companies Joint Venture effective June 2009 .
Determine feasibility of converting LSB data into LMS platform.
Retrieve data via DB2/SAS of firm accounts, trades, and positions data metrics to generate trending reports for Senior Management. Monthly reports were used to anticipate and calculate space requirements for combined LMS and LSB data.
Responsible for collecting, logging, and scheduling data requirements of projects for various department groups by using MS SharePoint. Chairperson of weekly status meetings to ensure requirements and timelines were being met.

Programmer Analyst

Lead COBOL/DB2 designer, developer, and support of a daily account demographic application which tracked the life of a client account from date of inception.
Lead COBOL/DB2 designer, developer, and support of a daily Branch Operations Manager application which tracked the daily transactions of client accounts.
Lead COBOL/DB2 designer, developer, and support of a daily account positions application which allowed the data to be available to Financial Advisors' use a day earlier as well as with more detail than the legacy account position process.
Mainframe production support of existing applications to correct abends during night executions. Researched errors using Xpeditor to trace point of error, make corrections, recompile and productionalize changes through Changeman.

Programmer

Write, analyze, review, and rewrite COBOL, DB2, SAS programs, using VISIO charting. Execute JCL trial runs of module to ensure it will produce the desired information.
Collaborate with project leads to write Function Requirement, Business Requirement and Technical Requirement documentations.
Accept and process vendor tape feeds for Financial Advisors marketing campaigns and cold calling for potential new accounts using SAS programs.
Accepted and processed the Do Not Call listing received in tape form and convert to mainframe retrievable data using SAS programs.
Programmer Trainee
Attended in-house programmer training classes which included Cobol, JCL, Xpediter, Fileaid, Dfsort, VSAM.
Service Representative
Obtain and confirm all relevant information of Corporate Actions, Voluntary actions for distribution to firm Financial Advisors.
Obtain and examine all responses from firm accounts on Voluntary actions. Ensure the clients' instructions were executed in a timely manner. Balance debits/credits of security position in stock record.