Experience Summary

• More than 11 years of IT Experience using Microsoft Windows Server technologies, Project Planning, Installations, Implementations, Security and Post Implementation support.
• Windows Server 2012 Certified.
• VCP 410 Certified.
• MCSA 2003 Certified.
• P2V and V2V conversions by using VMware Converter, cold clone and Plate Spin.
• Provisioned from SAN,SAN Tech Migrations,EMC and Powerpath hands on experience, iSCSI and NFS to ESX/ ESXi hosts.
• Experience in SAN Storage, and Netapps NAS storage environment.
• 5 years of experience in the area of CITRIX with Windows Server.
• Customer satisfaction first, In - depth Technical Expertise and Global Support Model, leadership skill and productivity.
• 8 Years of experience VMware ESX/ESXi 5.1/4.0 hypervisors and Virtual Center server 5.1/4.1.
• Extensive experience on global support interaction with technical issues.
• Well experienced in NAM, EMEA and APAC support models.
• Excellent knowledge on Windows 2003 and Windows 2008 server.
• Extensive experience with Windows 2008 clustering services.
• Well experiences in VERITAS Software Foundation and Symantec Net backup products.
• Good Knowledge in SCOM implementation.
• Implemented vSphere 4.0 and 5.1.
• Sound knowledge on Citrix 4.0, 4.5 and XenApp5 like creation farm, Apps published and configuring Data store SQL.
• Data Center planning and design on networking.
• Documentation knowledge with Microsoft Office Visio.

Key Projects

Description

Confidential

Global Consumer Group business. This project has 5000 Wintel servers and various Applications that deal with customers directly. As the project involves various Business, it Requires the centre of excellence in every technology and support functions. Major excellence and prudence is required in the areas like Wintel System Administration, EPO Administration,Patch administration, Antivirus Support, Citrix administration, antivirus support, VMwareAdministration, MOM administration, Integration and Capacity Planning.

Windows Admin / VMWARE ADMIN

Skills MS Access, MS Office, REMEDY, Risk Assessment Tools, Admin, Inventory, Maintenance, Production, Technical Documentation, ITIL, Microsoft Security Vulnerability Assessment, Advanced Server 2000,Dynamic Host Configuration Protocol DHCP, ITIL - Policy Process, Maintenance and Support, Remote Management, VERITAS MS Cluster, Windows Server Bit, Windows Server 2008 R2 Enterprise, Windows Server 2012,BMC Patrol, SQL Guard, HP DMA and VMWARE Technology.Veritas Volume Manager.IBM Tivoli,Symantec Netbackup,SCOM. Environment Global Banking is one of the Key Project in Citi Technology Infrastructure. It got Merged to Global Markets and GMOT in Jan2012 with a Total server count of ly that includes Database, Web and Critical Application servers. Servers are configured with SAN Storage, VERITAS and MSCS Clusters, Physical and Virtual Servers HP and DELL Environment is categorized in to Dev, UAT/Staging, COB, QA and PROD according to the criticality. All servers are monitored in Tivoli, HP SIM for H/W, and Internal Ping script for Network/Availability. We SA only have the Admin Access to these servers and Take care of almost everything on the server right from OS,H/W, Monitoring, Production Support, High Priority critical issues, Application/Database Issues with respect to OS, Migrations and Upgrades of all Software's on the server. Contribution

• VERITAS Net Backup support.
• MOM servers support, OS and network related troubleshooting,
• SAN Storage installation and Configuration of Drives with Security and Delegations.
• Microsoft Cluster installation, Configuration and Maintenance.
• VERITAS Cluster VSF installation, Configuration and Maintenance.
• HPSIM and DELL software Installation and Configuration for Monitoring of Server H/W.
• Patching of ESX Servers with VMware Update Manager.
• Allocating storage spaces to VMs through SAN.
• Work on VSPHERE / VMware Consolidated Backup / Virtual machine backups
• VMotion, SVMotion, FT, VHMA, DRS, DPM, SRM, Update Manager, patching Host and VMs.
• P2V and V2V conversions by using VMware Converter, cold clone and Plate Spin
• Ensure all reports, mails are getting replied/justified within the SLA.
• Resolve Virtual Machines Performance issues and providing the root cause analysis.
• VSphere, VMware, VMware ESX 4.1/ 5.0, Virtual center server 4.1 and 5.1.
• Configuration and management of VSphere 5.1 ESXi hosts and VMs
• P2V and V2V conversions by using Vconvertor.
• Installation and configuration of Database software's - BMC Patrol, SQL Guard, HP DMA and Autosys
• Troubleshooting Hardware and Operating system related issues.
• Complete Fine-tuning of Windows servers for optimal performance
• Troubleshooting and resolve Clusters and related issues in SAN environment
• Troubleshooting and resolving backup tool BackupExec /Netbackup /Arcserve/ Legato
• Resolve File and Print Services, Windows 2003 and 2008 Clustering,
• Troubleshooting HPOVO, SIM, NetProbe, Tivoli Monitoring Issues.
• Timely technical delivery of the Team as per the SLA defined between the customers.
• Co-coordinating with DATA Center and Business, Applicaton Team in case of Hardware failures to resolve the hardware issues.
• Provide Root cause analysis and solution at all times of issues. to minimize the downtime and business impact.
• Ensuring scheduled activities are performed by the Team in timelines with limited supervision.
• Responsible for ensuring timely completion/closure of Incidents as per the severity.
• Available to assist and direct my Team members at any given point of time.
• Timely Escalation and resolution of project issues to the all the stakeholders.
• Maintaining good relationship with customer and other support teams.
• Provide regular feedback to team members appropriately.
• Key Contributions/Acheivements
• Resolved OEM Pending cases. Resolved 3 Microsoft Pending Cases SAN Share issue post SAN Migration, MS SQL 2008 R2 upgrade issue
• DOT NET 3.5 upgrade issue these issues were the show stoppers during the scheduled upgrades.
• Resolved 5 IBM Cases Different types of TPM Issues .
• Resolved NULL Device issues on ITM 6 Migration, Prepared document and given to Tivoli Team and they distributed to other SA Teams
• .Kept Infrastructure 100 stable by highly Technical capabilities
• Provided a range of Services to assist with High Severity issues such as Sev 1's,Major incidents, Problems and Errors, Major changes etc.,
• Kept 100 availability of Server Infrastructure without a single Outage throughout the Year.
• Resolved and closed all Technical escalations from the Team giving client 1 high level of confidence.
• Resolved, TPM,SQL Error Log, SQL 2008 R2 in place upgrade,
• Wired Sybase reboot Pop-up error and so on...
• Resolved all kinds of TPM Scan and Remediation issues reported by the Team and other Teams too.
• Created Technical documents like Storage Migration, ECC 6.1 Rollout Issues, TPM Issues and Resolution, NULL Device, VM H/W upgrade, Delayed failed writing, P2V/V2V process documents.
• Worked on complete Server Migrations from different support group to Global Markets Support Group and started supporting the servers with in SLA.
• Apart from BAU, Showed much interest, Prepared Pre-Requisites, Took Ownership of many additional projects in addition to BAU and completed successfully well ahead of the Target Date.
• Took Ownership and completed the following: McAfee HIPS removal, SAN Tech Refresh, SAN ECC 6.1 rollout, McAfee 4.5 Migration,ITM6 Migration, Power shell, DBAMAINT,Autosys upgrade, SAN Migration, Proactively initiated BMC Patrol and Sql Guard Installation to 290 Banking servers and helped for Sql Servers Monitoring and Auditing
• Enrolled to Wipro TSS to support multiple accounts escalated Technical issues and to provide Premier Technical solutions in the Project. Analyzed and Identified exact RCA Resolved high critical issues and shared every Technical challenges faced to the Team.
• Script to cleanup SNMP for 5000 Servers
• TPM grouping that reduced a lot of time for Server scan and Remediation for Patches and Software's.
• Worked and completed Data Center server relocation that saved a lot of money to the organization.
• Resolving Cluster issues during Migration and Server relocation.
• Worked closely with the accounts team and helped them in terms of current process and technologies that aid them to get multiple new projects.

1a.NAIT North America Information Technology Role: Team Lead / Windows Admin Skills MS Access, MS Office, REMEDY, Risk Assessment Tools, Admin, Inventory, Maintenance, Production, Technical Documentation, ITIL, Microsoft Security Vulnerability Assessment, Advanced Server 2000,Dynamic Host Configuration Protocol DHCP, ITIL - Policy Process, Maintenance and Support, Remote Management, VERITAS MS Cluster, Windows 2000 Active Directory Server, Windows 2000 Datacenter server, Windows 2003 Active Directory Server, BMC Patrol.VMWARE Technology. Environment Citi CARDS is one of the major and critical businesses for Citi. Citi CARDS gives myriad features from auto rental insurance and identity theft protection to money management and banking services. Any outage on the technology will have a direct impact on the customer. REL stands for Real Estate Lending. It is CitiMortgage, a subsidiary of Citi, specializes in the nationwide lending of residential home mortgages. Commercial Real Estate Finance provides financing for investor-owned multifamily properties that can be customized to fit your investment needs. We offer a wide range of lending terms and options, serviced by some of the most experienced lenders in the business. The Student Loan Corporation SLC, a subsidiary of Citibank, N.A., has helped millions of students, and their families afford a college education. As one of the nation's leading originators and holders of student loans, SLC offers loans guaranteed under the Federal Family Education Loan Program FFELP, as well as an array of private CitiAssist Loans. CFNA stands for Citi Financials North America. CitiFinancial is a subsidiary of Confidential . It deals in various types of loans like Personal Loans, Home Equity Loans, Auto Pay Advantage and Auto Loans. Contribution

• Timely technical delivery of the Team as per the SLA defined between the customers.
• Ensuring scheduled activities are performed by the Team in timelines with limited supervision.
• VM Server build, Installation, Configuration and Management.
• Ensure all reports, mails are getting replied/justified within the SLA.
• Responsible for ensuring timely completion/closure of Incidents as per the severity.
• Available to assist and direct my Team members at any given point of time.
• Timely Escalation and resolution of project issues to the all the stakeholders
• Maintaining good relationship with customer and other support teams
• Provide regular feedback to team members appropriately
• Scheduling Service review and weekly calls with clients and implementing the feedbacks received
• Attending all SEV1/Outage calls related to Wintel support.
• Technical guidance to new recruits and other Team members
• Provide documentation for all server changes, installations, and upgrades to ensure accuracy towards ITIL standardization.
• Preparation of half yearly reports like Capacity planning reports.
• Preparation of reports of Server Performance, Backup regularity on a timely basis.
• Preparation of monthly reports like MIS reports
• Managing 4000 windows servers and Troubleshooting technical issues involving hardware, and operating systems.
• Follow up for Planning and scheduling windows patching activity using Shavlik and SPAC
• Raising change control request to perform patching and system/application related changes.
• Building new servers using ILO,CCSB and TPM
• Deploy essential software for new and existing servers
• Installing and Managing MS cluster
• Involved in Capacity planning using BMC reports
• Deploying and Managing VMware servers
• Configuring machine groups in Shavlik for patch management
• Managing Patch deployment to 2000 Confidential Servers
• Patch administration for 3000 Citibank servers
• Working on Vulnerabilities to keep all the servers up to date
• Submitting and getting approvals for MTR Missed Target Rationale

Other Information

• NAIT Wintel Team has got the first ever prestigious Dazzle Award from Citi.
• Received multiple RAVE awards from clients and WTS managers for extraordinary efforts and for providing impeccable support consistently.
• VMWARE VSphere 4.0 course completed.

Confidential Description

• Infosys Technologies defines designs and delivers technology-enabled business solutions that help Global 2000 companies win in a Flat World. Infosys also provides a complete range of services by leveraging our domain and business expertise and strategic alliances with leading technology providers.
• FIRMENICH is one of the big project in Infosys and The world's leading multinational manufacturers of beauty, household and fabric care products, as well as pharmaceuticals, food drinks with has its branch in Europe,USA and Singapore.
• Firmenich is the largest privately-owned company in the perfume and flavor business. Swiss and family owned, we have created many of the world's favorite perfumes for over 100 years and produced a number of the most well known flavors we enjoy each day. It has more than 500 Servers with the latest technology products being used. The IT division of the company plays a vital role in the Company's revenue.

Role: Software Engineer And Team Lead Backup Skills MS Access,MS Office,REMEDY,Admin.,Asset Management,Production,Technical Documentation,ITIL,Microsoft Security,OS Hardening, Security Awareness, Vulnerability Assessment, RAID Controllers, Remote Management, Risk Assessment,Symantec,Veritas Cluster, Windows 2000 Active Directory Server, Windows 2003 Active Directory Server, Chemicals

• Vendor Management
• Keep track of H/W Maintenance Contract for H/W
• Coordinating with various Hardware vendors in case of Hardware failures/Replacements
• Keeping track of Software licensing and Renewing
• Coordinating with Hardware and Software Vendors in case of Outages or Upgrades
• Negotiation with various Software and Hardware vendors with respect to new purchase and Contract Renewal
• Proper Justification to Management for any Hardware upgrades that involves costing.

Environment This project contains of 3 domains Europe, America, Singapore and I was working as Domain Administrator. Contribution

• Installation configuration of NAS
• Backup Administration VERITAS Backup Exec and Arc serve
• Installation, Configuration and Administration of 170 Windows 2000, 2003 Server's spread across the globe.
• Installation, Configuration and Administration of 50 VMWARE servers across the globe.
• Building, configuring DELL NAS servers Power vault 725N and 745N .
• Migrated DELL NAS Power vault 725N to Power Edge 2950.
• MOM Server Installation Maintenance
• MIS report preparation for every month that contains all activities for the Month.
• MOM reporting Management server administration
• Handling Cluster environment Windows and VERITAS clusters
• MOM Client Installation and Monitoring.
• Print Server Administration
• Data migration and restorations on file servers.
• Managing Active Directory, DNS DHCP for Multi-Site environment.
• Coordinating with various clients for escalations.
• Resolving tickets raised by users within SLA.
• Implementing and troubleshooting Group Policy as well as Software's, Patches and Service Packs
• Administration of OU, Groups and users
• Implementing and Administering Group Policy
• Installation and configuration of VERITAS BACK-UP EXEC software and back-up job configuration.
• Back up Tape management.
• End to End troubleshooting of Back-up failures.
• Lotus notes user account creation and mailbox quota allocation and maintenance.
• Mail routing and mailbox restorations.
• Patch deployment to 200 Wintel Servers.

Confidential Description

• Sutherland has over 20 years of experience with building and managing sales, marketing and customer support operations for the technology industry. We are known and recognized in the industry for our knowledge, domain expertise and track-record of results working with some of the most successful names in the hi-tech industry.
• HP is one of the biggest revenue generators for Sutherland. HP simplifies technology experiences for all its customers from individual consumers to the largest businesses. The portfolio spans printing, personal computing, software, services and IT infrastructure. The corporate headquarters are in Palo Alto, California, but with 321,000 employees as of October 31, 2008 doing business in more than 170 countries around the world

Role: Senior Technical Support Executive MENTOR Operating System s Windows 2000,Windows 2003 Server, Windows NT,Windows Vista, Windows-XP Skills MS Access, Adobe Acrobat, Call Billing Tools,MS Office,REMEDY,Risk Assessment Tools,Admin.,Maintenance,Production,Technical Documentation,ITIL,Microsoft Security, Vulnerability Assessment, Call Processing,IVR,Electronic Goods Environment: Complete HP Client/Server environment Contribution

• Supporting team of 15 to close all Server and desktop related issues
• Support HP application Software's.
• Meeting the SLA as stated by Client.
• Picking up escalations calls from the irate customers and resolving high impact calls.
• Call Monitoring and Feedback
• Giving Quality and Communication trainings
• Giving Regular Trainings to improve Customer satisfaction
• Technical Documentation
• Technical and Process trainings to the Team members

Confidential Description Confidential is the leading global supplier of quality solutions for advanced software development and we hold certain commitments, to achieve the benchmark status of a global provider of high quality IT solutions and services. By providing integrated best-of- breed solutions and professional services for the end-to-end software development life cycle, AADHIYAA enables organizations to improve quality and predictability, while reducing time- to market and overall cost. Role: Programmer/System Admin Operating System s Windows-XP MS Access, Security Operations Management and Embedded Systems Environment: VB Script System Maintenance Contribution

• Installations of Servers and Network Products.
• To Organize and Support a team of Network Engineers.
• Handling new computer assemblies software installation.
• Troubleshooting of all kind of operating systems, Internet, Networking and Configuring email clients on outlook and lotus domino notes.
• Desktop Security for critical project.
• Troubleshooting Printers.
• Software Maintenance in terms of Licensing.
• Supporting Home users, and Small and Medium corporate clients.
• Assigned to work on various desktop/server products.
• Application Management.
• Managing all Desktops and Servers.
• To Support Networking, Hardware, Access Point connectivity.
• Customer Relationship and Business Developments.
• Provide Support for Corporate and Individual Clients.
• Customer Relationship and Business Developments through Proper Solutions.
• Provide guidance and management of network security.
• Monitor and troubleshoot network infrastructure and connectivity.
• Manage patches on servers and workstations.
• Manage Network accounts.
• Inventory control and management of computers.
• Manage backup systems for office and hosting clients.
• Manage collocated Web and Mail servers.
• Troubleshoot personal workstations.
• Manage Internet Proxy Server.