SUMMARY:

• Twelve (12) years of IT experience, Seven (7) years of Confidential .com experience
• Good Knowledge of business drivers and how they influence the Confidential design and manage the functional aspects of the development lifecycle
• Expertise in developing UI Components using JavaScript, Visualforce Pages.
• Confidential lightning experience.
• Confidential CPQ Steel brick Experience.
• Expertise in using Apex, Triggers, Scheduler, Web services, Batch Apex, Data Loader, SOAP, REST APIs, RESTFUL web services.
• Good knowledge of configuration, customization and integration
• Hands on experience on Service Cloud, Sales Cloud, Marketing cloud Email and Journey builder.
• Experience with configuration and customization using SFDC Visual force, Apex
• Good knowledge of Confidential .com Governor limits, Lightning UI,Apex, Data Model skills
• Coordinate with customer, product vendors and other stake IT Teams
• Expertise in Apex, Visualforce, Data migration and integration, Confidential .com APIs like SOAP, REST, BULK, Force.com Webservices. SOSL, SOQL,
• Background of Java Development and Oops Concepts. Java Script knowledge.
• Designed, developed and deployed Aura Components, LWC,Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Confidential Lightning Experience, Worked thoroughly on Confidential Mobile.
• Experience with SQL Server, Oracle, and MySQL databases.
• Data objects: Leads, Opportunities, Quotes, Contracts, Subscriptions, Accounts, Contacts, Products. Experience with the Lead to Contract/Order process in Confidential
• Used Version Control’s CVS, Subversion, GIT, VS Code, Gearset Involved in the complete life cycle of the project with SDLC and Agile Methodology, MavensMate, ANT tool Deployments

PROFESSIONAL EXPERIENCE:

Confidential, Pontiac, MI

Senior Confidential Application Developer

Responsibilities:

• Designed and developed new functionality based on business requirements with agile methodology.
• Worked on the lightning web components, Aura Components, communities, APEX, Platform events for automation process
• Used reusable lightning components and followed best practices while implementing solutions.
• Jitterbit schedule with batch process
• Implemented flows and process builders, custom objects, triggers, Apex, validation rules, workflow rules to perform automatic process.
• Worked with VS code, GIT and Gearset process with 30 +members team.
• Worked with Rest API to send balance points to internal applications.
• Worked on modification on metadata API changes to admins to make picklist values Update automatically.
• Created smart fields (dynamic fields) for community to show new products.

Confidential, Ann Arbor, MI

Confidential Application Developer/Admin

Responsibilities:

• Worked on Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Steelbrick CPQ.
• Designing, coding, and implementing Aura Components, APEX code Triggers, Classes, Components, etc, Visualforce components, SOQL statements
• Experienced in the Data Model related to Steelbrick CPQ.
• Involved in Steel brick CPQ objects used in Quote to Order process especially.

Confidential, Harrisburg, PA

Confidential Application Developer

Responsibilities:

• Pilot users from several BU’s will be enabled to use out of the box functionality with Lightning upgrade. This includes only Customer service and Sales. Improving CEP agent experience by having 70% of case mgmt tasks under lightning interface (4 key issues: email sending process, amount of time it takes to drag and drop, can't put screenshots in email, time it takes to manipulate SFDC for admin tasks like being able to mass close cases,Omni channel Setup for lightning)
• Upgrade existing live agent, Live Chat Fixes on Confidential . This will provide a custom common interface for desktop & mobile devices, eliminate known issues such as pop - up blocker and support improved user experience
• Proactive chat, Pre chat and (Hide the pre-chat form for “known” customers
• Outbound Chat implementation, Provide the capability for Outbound chat - by allowing the customer care agent (CJM team) to send an invitation to the customer to initiate chat even if they are not currently on TE.com.
• CTI ingenious implementation (provide a complete Computer Telephony Integration (CTI) with Confidential for Channel Customer Care and CJM team members. This project involves the introduction of a new IVR & softphone product (InGenius) to enable CTI features to engage with Confidential through TEC’s existing Cisco Phone system and existing TEC process.
• Worked on migrating from classic to lightning . Used aura components and lightning web components. App builder.

Confidential, Berwyn, PA

Confidential Developer

Responsibilities:

• Written SOQL query language necessary for the application in Apex Classes and Triggers.
• Worked with Apex Classes, Apex Triggers, Visual Force Components and Visual force pages.
• Worked in automating various business processes using Apex Batch and Scheduler jobs.
• Worked on the SOA integration with Confidential .com & other legacy Applications.
• Worked in developing and consuming SOAP & REST services in service-oriented architecture.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Deployed the applications to various SFDC environments using Change Sets, deployment connections and Packages.
• Implemented the requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse and Mavens Mate.

Confidential, SanAntonio, TX

Confidential Developer

Responsibilities:

• Involved in Confidential out-bound and in-bound integration will be enhanced to encompass the new fields of the CPR Form and the fields of the CPCP and VTIAF forms.
• Since CPR documents are created through the inbound integration and have unique external identifiers that link them to their representation in the Delair and Recert applications, their status and life cycle are determined by those systems
• Involved in Confidential Object Design and Data Relationships, Apex Class and Trigger Design.
• Provided Confidential 1 feasibility with Bootstrap.
• Involved in doing Proof of concept for Confidential CPQ APPTUS

Confidential, San Jose, CA

Service Cloud Developer

Responsibilities:

• Transition customer support service portal from MySupport to Sales force.
• Usability focus for customer portal.
• RMA tracking, Warranty lookup, Multi Language (Japanese) supports.
• Roles based access and authorization.
• Registration process via MyBrocade.
• Metrics and Reporting (Sales force and corporate data ware house).
• Integration to corporate Brocade systems with business continuity options (details in document).
• Data Migration (Accounts, Contacts, Cases, Tasks, Notes, Attachments, Files).
• Change Management (Testing, Training, Customer Betas, Internal and external communication).

Confidential, San Antonio, TX

Administrator/Developer

Responsibilities:

• Custom Member Search - Creation of a custom search and add feature in Confidential to pull in Confidential Member and associated Financial Product data from the Confidential web services
• Confidential Data Synchronization - Automated and Manual synching of Member and their associated Financial Data in Confidential by calling back to Confidential hosted web services
• AUM graph - Creation of a pie chart graph to display the AUM (Assets Under Management) data on the Member view details page broken out by Asset allocation
• Audit logging - Logging of Wealth Management user details every time a Member record is viewed using Confidential hosted web services
• Single-Sign On (SSO) integration - Implement Single-Sign On (SSO) for browser-based logins to Confidential
• Lead/campaign process: Implementation of Confidential .com Account/Contact Management, Lead/Campaign Management & Opportunity Management, and Case Management.
• Outlook integration - Implement SSO based integration between Outlook and Confidential using the Confidential Outlook Connect plug-in
• Involved in Batch APEX Implementation, visual force pages, Apex triggers completely.
• Performed the Implementation for ‘ Confidential ’ USA, having a functional module to in corporate ‘Sweep & Match’ i.e. when Customer buys a product it matches the customers in Confidential .com platform and further matches purchased product within existing product family against all open opportunities. If match is found it sweeps/updates the new amount with new purchased amount for all opportunities line items. It keeps the variance to recalculate the new amount and finally update the stage and status on the matched records.
• Security & Sharing: Managed 1000 + users setting up the system and data security using User Profiles, Role Hierarchy, Sharing Rules, Organization Wide Default Data Model, System Administration, Delegated Administration, Sales Teams, Account Teams, Case Teams, Network Access and Access Times, SSO & Delegated Authentication, Remote Site Settings, Email Monitoring, Sites Security
• Worked with Various Release Deployment processes like Dreamfactor, Eclipse, change sets when changes promoted to test and production Confidential environments
• Data Mappings and data Migration from different legacy systems into Confidential .com using Apex Data loader 22/23
• Member interactions are documentation in the system that is used to record dates of interactions, notes history, advice and guidance provided, and locations where meetings take place.
• Easy analytics with reports and dashboards,
• Trained End users on Confidential .com

Confidential, Shelton, CT

Sr.J2EE Consultant.

Responsibilities:

• Responsible for solution design, development and deployment for Change Requests or Enhancements
• Involved Deployment and Configuration.
• Designed and developed User Interface(JSP) modules
• Used Log4j utility to log error, info and debug.
• Responsible for writing the SQL Queries and Stored procedures.
• Responsible and point of contact for requirement change management
• Responsible for the installation and testing in Production, QA and Development environments.
• Actively participated with Configuration Management team and QMS (Six Sigma Modeling) for process optimization to minimize defects.