SUMMARY

• 7 + years of Experience in D365 Analysis, Design, Development, Customization, Maintenance, testing and implementation of Microsoft Dynamics 365 (CRM), Power apps, Power automate, power platform, Power BI.
• Experience working with Sales, Marketing, Field Service and Customer Service CRM modules implementation and customization.
• Experience in Microsoft Azure Active Directory, Azure Functions, App Services and LogicApps.
• Hands on knowledge on SharePoint, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS).
• Expertise with Securities, E - learning, Ecommerce, Membership, Healthcare domains
• Self-motivated, good learner and quick to adapt to any new technology.

PROFESSIONAL EXPERIENCE

Confidential

SQL Developer

Environment: Microsoft Azure, Microsoft Dynamics 365, Dataverse, CDS,SharePoint, XRMToolBox, XRM SDK, UCI, Flows, Fetch XML, Metadata Browser, Plugin Registration Tool, DocumentsCorePack, Melissa Data, Visual studio 2019, Microsoft Power Platform, Power Apps, Power Automate, Power BI, LINQ, JavaScript, HTML, jQuery, CSS 3, Visual Studio Team System 2018, DevOps Server 2019, JIRA, AGILE SDLC, SSIS, SSRS, Github

Responsibilities:

• Collaborating with business and IT stakeholders to understand and implement customizations and integration services.
• Customization of Marketing, Sales, Customer Service, and Field Service modules
• Creating Canvas, Model driven Power apps and Flows in Microsoft Power platform
• Power apps development using Microsoft Power platform technologies.
• Crate and modify power automate flows.
• Creating new entities and enhancing existing entities in CRM
• Building and configuring CRM forms, views, dashboards, workflows etc.
• Writing Realtime and background workflows, plugins for CRM customizations
• Create and maintain custom entities, fields, calculated fields, business rules, validations.
• Writing JavaScript for handling validations on the CRM forms
• Working with all the third-party plugins and application integrations
• Providing business solutions and integrate third party applications to dynamics 365 CRM.
• Handling CRM updates and making required upgrades to the code where needed.
• Create and modify views, entities, reports in dynamics 365 CRM.
• Create and update security roles in the CRM system.
• Export solutions from DEV environment as managed and import into UAT and Production environment
• Creating power automation processes using Power Automate for synchronizing files and notifications.
• Published API services into Azure.
• Maintaining dynamics 365 security roles and field level security
• Deploy solutions from Dev to UAT, Stage and production environment.
• Respond to inquiries and handle various tasks simultaneously and work independently.
• Responsible for overseeing all preproduction CRM development and enhancements.
• Followed AGILE SDLC with 2 weeks sprint.
• Code reviews and performance improvements.
• Lead, Mentor and assist team members.
• Providing UAT support, Production support, debugging, troubleshooting, and resolving issues.

Confidential

SQL Developer

Responsibilities:

• Implemented customizations to Customer Service, Sales and Marketing modules
• Serving as SME (Subject Matter Expert) for business stakeholders and leading CRM implementations.
• Providing business solutions and integrate third party applications to dynamics 365 CRM.
• Worked on MS dynamics CRM installation, configuration, and customization.
• Handling CRM updates and making required upgrades to the code where needed.
• Maintaining dynamics 365 security roles and field level security
• Working with all the third-party plugins and application integrations
• Creating new entities and enhancing existing entities in CRM
• Building and configuring CRM forms, views, dashboards, workflows etc.
• Integrating Melissa Data address lookup with CRM contacts
• Create and publish DocumentsCorePack templates to CRM.
• Five9 Integration with Customer Service module in D365
• Customized business process flow for Marketing module
• ClickDimensions Integration with Marketing module in D365
• Implemented customized Marketing List for Email campaigning in Marketing Module
• Writing real-time and background workflows, plugins for CRM customizations
• Creating Canvas apps, Model driven apps using CDS and Flows in Microsoft Power platform
• Writing plugins using webhook for Azure functions
• Power apps development using Microsoft Power platform technologies.
• Creating power automation processes using Power Automate for synchronizing files and notifications.
• Responsible for maintenance of existing .NET applications and develop custom CRM Integrations and enhancements
• Implementation of IMT web services to Integrate with CRM Web services and unplug IMIS DB dependencies
• Responsible for system maintenance, performance, and on-going development work
• Refresh/upgrades including Unified Interface.
• Core implementations and deployments.
• Designed architecture for home grown modules like sales, customer service, OKTA configuration with CRM and custom modules and many integrations.
• Implementing cloud app security policies
• Write documents to a range of bytes in a Block Blob type storage on azure cloud.
• Created Azure logic apps to automate the processes and workflows to Dynamics 365 & Outlook.
• Used Azure Cache for Redis for caching
• Setting up VNet connection for Azure resource
• Testing azure services using swagger.
• Create and maintain custom entities, fields, calculated fields, business rules, validations.
• Writing JavaScript for handling validations on the CRM forms
• Working on UI/UX design using HTML, jQuery, Ajax and CSS
• Developing reports and dashboards
• Analyze and review all work completed by CRM developers.
• Provisioning, development and maintenance of Microsoft Dynamics 365 CRM platform
• Collaborating with business and IT stakeholders to understand and implement the integration services.
• Deploy solutions from UAT to production.
• Respond to inquiries and handle various tasks simultaneously and work independently.
• Responsible for overseeing all preproduction CRM development and enhancements.
• Lead, Mentor and assist team members.
• Followed AGILE SDLC with 2 weeks sprint.
• Providing UAT support, Production support, debugging, troubleshooting and resolving issues.

Environment: Microsoft Azure, Microsoft Dynamics 365, XRMToolBox, XRM SDK, UCI, Flows, Fetch XML, Metadata Browser, Plugin Registration Tool, DocumentsCorePack, Melissa Data, Visual studio 2019, Microsoft Power Platform, Power Apps, Power Automate, Power BI, C#.Net, LINQ, JavaScript, HTML, jQuery, CSS 3, Visio, Visual Studio Team System 2018, Azure DevOps Server 2019, JIRA, AGILE SDLC

Confidential

Environment: Microsoft Dynamics 365, Microsoft Azure, SharePoint, XRMToolBox, XRM SDK, PowerApps, Power Automation, Plugin Registration Tool, DocumentsCorePack, Melissa Data, Web API, HTML, CSS 3, Bootstrap, JavaScript, OKTA, Visual studio 2017, Visual Studio Code, C#.Net, .Net Framework, LINQ, MS SQL Server 2016, PostgreSQL, SSRS Reports, Visio, Visual Studio Team System 2018, Azure DevOps Server 2019, JIRA

Responsibilities:

• Collaborating with technical architects, business and IT stakeholders to understand and implement the integration services.
• Providing business solutions and integrate third party applications to dynamics 365 CRM.
• Created custom entities for maintaining CE credits & certificates.
• Writing real-time and background workflows, plugins for CRM customizations
• Implementing cloud app security policies
• Writing plugins and Azure functions
• Responsible for maintenance of existing .NET applications and develop custom CRM Integrations and enhancements
• Implementation of IMT web services to Integrate with CRM Web services and unplug IMIS DB dependencies
• Worked in defining entities and designing forms.
• Working on UI/UX design using HTML, jQuery, Ajax and CSS
• Writing JavaScript for handling validations on the CRM forms
• Data verification and form Validations
• Creating and applying CSS styles
• Used Azure Cache for Redis
• Setting up VNet connection for Azure resource
• Published API services into Azure
• Lead, Mentor and train team members.
• Involved in weekly status meetings with the Business to ensure that the progress of the project was met according to the set schedules.
• Coordination with the QA Team to maintain the Quality Sign-Off Process.
• Involved in UAT support and Production releases.

Confidential

Environment: Microsoft Dynamics CRM 2016, XRMToolBox, XRM SDK, PowerApps, Power automate, Plugin Registration Tool, DocumentsCorePack, Melissa Data, Okta SSO, Visual studio 2017, C#.Net, .Net Core, Log4Net, LINQ, JavaScript, jQuery, AJAX, Microsoft SQL Server 2016, Power BI, SharePoint, GitHub Source Control, JIRA tracking, Windows Azure, Visual Studio Team System 2018, Azure DevOps Server 2019, AGILE SDLC

Responsibilities:

• Collaborating with technical architects, business and IT stakeholders to understand and implement the integration services.
• Created custom CRM entities for maintaining CME credits & certificates.
• Writing real-time and background workflows, plugins for CRM customizations
• Writing custom plugins for dynamics 365
• Creating Azure functions and integrating to CRM as webhooks
• Responsible for maintenance of existing .NET applications and develop custom CRM Integrations and enhancements
• Implementation of IMT web services to Integrate with CRM Web services and unplug IMIS DB dependencies
• Working on UI/UX design using HTML, jQuery, Ajax and CSS
• Data verification and form Validations
• Creating various Power BI reports for user disclosures
• Follows Agile software development methodology.
• Involved in weekly status meetings with the Business to ensure that the progress of the project was met according to the set schedules.
• Coordination with the QA Team to maintain the Quality Sign-Off Process.
• Involved in UAT support and Production releases.

Confidential

Environment: Microsoft Dynamics CRM 2016, XRMToolBox, XRM SDK, Plugin Registration Tool, DocumentsCorePack, Melissa Data, Web API, Visual studio 2015, C#.Net, .Net Framework 4.6, LINQ, JavaScript, jQuery, Microsoft SQL Server 2014, SSRS Reports, GitHub Source Control, JIRA, Azure

Responsibilities:

• Worked on MS dynamics CRM installation, configuration and customization
• Serving as SME (Subject Matter Expert) for business stakeholders and leading CRM implementations.
• Providing business solutions and integrate third party applications to dynamics CRM
• Handling CRM updates and making required upgrades to the code where needed
• Maintaining dynamics CRM security roles and field level security
• Working with all the third-party plugins and application integrations
• Creating new entities and enhancing existing entities in CRM
• Building and configuring CRM forms, views, dashboards, workflows etc.
• Create and publish DocumentsCorePack templates to CRM
• Five9 Integration with Customer Service module in Dynamics CRM
• Writing real-time and background workflows, plugins for CRM customizations
• Writing plugins using webhook for Azure functions
• Responsible for maintenance of existing .NET applications and develop custom CRM Integrations and enhancements
• Responsible for system maintenance, performance, on-going development work and core implementations and deployments.
• Designed architecture for home grown modules like sales, customer service
• Implementing cloud app security policies
• Published API services into Azure
• Write documents to a range of bytes in a Block Blob type storage on azure cloud
• Setting up VNet connection for Azure resource
• Create and maintain custom entities, fields, calculated fields, business rules, validations
• Writing JavaScript for handling validations on the CRM forms
• Working on UI/UX design using HTML, jQuery, Ajax and CSS
• Developing reports and dashboards
• Analyze and review all work completed by CRM developers
• Provisioning, development and maintenance of Microsoft Dynamics CRM platform
• Deploy solutions from pre-production, sandboxes to production
• Respond to inquiries and handle various tasks simultaneously and work independently
• Responsible for overseeing all preproduction CRM development and enhancements
• Lead, Mentor and assist team members.
• Followed AGILE SDLC with 3 weeks sprint
• Providing UAT support, Production support, debugging, troubleshooting and resolving issues.