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Software Consultant Resume

Santa Clara, CA

SUMMARY

  • Total 8+ years of IT experience in different aspects of CRM like account management, contact management, Service Request/ trouble tickets, orders, quotes, campaigns etc.
  • Certified Salesforce Administrator and Force.com Developer
  • Experience in customizing Salesforce.com application with objects, apps, fields, picklist, junction objects, master detail relationships, lookups etc.
  • Worked on validation rules and workflow processes.
  • Experience in Oracle SQL, MySQL, JAVA and Python, PredictionIO recommendation engine and Data Synchronization tool such as SymmetricDS.
  • Extensive experience with PL - SQL procedures, functions, cursors, triggers etc.
  • Experience in System analysis, UML (Use case diagrams, activity diagrams, class and Object diagrams)
  • Worked on workflows, real time integrations and batch jobs
  • Strong understanding of CRM architecture and data model
  • Expertise on requirement gathering, effort estimations for complex requirements

TECHNICAL SKILLS

Technologies: Salesforce.com, Siebel,XML, MySQL, SQL, PL/SQL, Shell Script, JAVA, Python

Tools: Putty, MySQL workbench 6.2, Eclipse IDE, Python Idle, Padre Perl IDE, Toad, SQL plus, SQL Developer, VSS, HP Quality Center, SOAP UI, Siebel Tools, Informatica

PROFESSIONAL EXPERIENCE

Software Consultant

Confidential, Santa Clara, CA

Responsibilities:

  • Involved in Salesforce.com Application Setup activities, customization and implementation
  • Implemented various custom Applications, Objects, Fields and Tabs as per Business requirements.
  • Created search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented Picklists, field dependencies, lookups, junction objects, master detail relationships and formula fields to the custom objects.
  • Designed workflow rules, validation rules and approval processes for various functional and business requirements.
  • Experience in generating Reports, Dashboards, customized Reports and analyzing the data.
  • Worked on object level and field level security for various users
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Opportunities, Reports and Dashboards.
  • Created sharing rules and permission sets to provide data access to end users.
  • Involved in software development life cycle (SDLC) Requirement gathering, Analysis, and Development.
  • Building and enhancing Batch Jobs using Java Spring Framework which loads the customers and products.
  • Working on python to integrate with MySQL database in order to provide recommendations to customers.
  • Developed scripts using MySQL to generate reports to analyze and update existing data structure.
  • Working on SymmetricDS for data synchronization.

Senior Consultant

Confidential

Responsibilities:

  • BRD review and fit gap analysis, demos with client.
  • Technical lead of a team of 6 to 7 people
  • Designed the ERD, functional specification documents with best possible approaches suggested in Siebel to fit the business requirements.
  • Technical design for key complex requirements such as Service Request Escalation Matrix, Assignment Management etc. for retail as well as corporate banking stream of the program.
  • Built core CRM Banking solutions like maintaining different dynamic attributes on Service Request combinations, maintaining different communication templates using admin functionalities

Confidential

Oracle SQL developer

Responsibilities:

  • Worked as Oracle SQL developer, developed campaign automation process using pl-sql procedures, sequence generators.
  • Build the batch job to load the data from third party vendor to Kotak Org oracle database.
  • Worked on requirements from different divisions of banking like Retail, Corporate, Treasury, Securities etc.
  • Provided requirement analysis and effort estimations for all major and minor enhancements.
  • Worked on production maintenance activities like bug fixing, impact analysis, and root cause analysis.
  • Configured EAI interfaces for Campaign and Opportunity creation and email integration.
  • Created multiple Run Time events, Data Validation Manager, Assignment rules and Workflow policies.

Confidential

Oracle SQL developer

Responsibilities:

  • Done cross mapping of requirement traceability matrix with draft version of high level design received.
  • Designed and developed various interface solutions to synchronize Siebel data with external system and vice versa using virtual business components, WSDLs and Web Services.
  • Designed and Implemented Error Handling Solution framework for the complete NGCRM program.
  • Worked on HP Quality center to track and close the testing issues assigned to team, to generate report of open issues etc.

Siebel Developer

Confidential

Responsibilities:

  • Customized the application using Siebel Tools creating and modifying Business Objects, BusinessComponents, Views, Screens, Applets, Pick lists, and configured MVGs using links, MVLs and MVFs
  • Worked on Data load activities using Oracle PL-SQL procedures, scripts.
  • Involved in administration activities like Enabling and disabling components, component groups, Log level changes and restart of services during deployment activity.
  • Worked on Siebel Remote Administration like Adding Mobile Clients, Generating Database and Extracting Local DB.

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