HARDWARE:

• Languages: COBOL II, POWER BUILDER v10.5, HTML, VISUAL BASIC v7.0, JAVA v6, ALC, LOTUS NOTES v6.0,
• Database: DB2, IDMS, ORACLE
• Operating System: UNIX, MVS/XA, MVS/SP, OS/390, All WINDOWS platforms
• Applications: ServiceNow, CA UniCenter Products, WebSphere, Remedy, SharePoint 7.0 8.0, MS SQL Server 2005, PeopleSoft HR v8,
• Other Tools: MS Suite, Active Directory, IBM Utilities, CICS, TSO, ACF2, Rational ClearQuest, Visio, ISPF, GUI, JCL, VSAM, MVS, ISAM, File-AID, Agile Project Management, EASYTRIEVE, Altiris 6.0

PROFESSIONAL EXPERIENCE:

ServiceNow Administrator

Confidential

• Summary of skill set: ServiceNow, CA UniCenter Asset Portfolio Management, Active Directory, SQL Server 2005, SQL, Google Doc, Google Drive
• Responsible for:ServiceNow Administrator focusing on asset management of over 80,000 assets.
• Develop requirements based on user feedback and make system enhancements
• Documentation Training
• Facilitate various types of meetings for management, third party vendors and users
• Work with third party vendor to resolve complicated issues and system upgrades
• Assist in the transition from UAPM to ServiceNow including requirements, milestones, coding and implementation
• Record defects and submit test plans with scripting for change management.
• Systems Analyst 3 Confidential
• Summary of skill set: CA UniCenter Asset Portfolio Management, Active Directory, SQL Server 2005, C , SQL, SharePoint, Remedy and Rational ClearQuest
• Responsible for:
• Support IIS/Computer Associates CA UniCenter Asset Portfolio Management system by identifying, evaluating, analyzing, testing and troubleshooting, system/environment issues.
• Monitoring and managing system security utilizing SQL Server 2005 to limit role access to secure data, add roles, validate file size and dates as well as other functionality associated with the CA UAPM application.
• Administering and performing server maintenance and software upgrades on program asset management system designed to effectively track over 510,000 assets for 500 Local Census Office's.
• Provide technical support to users of the asset management systems and software including but not limited to, SQL script modifications, Active Directory changes, report development and execution, development of new processes, and automated and manual data uploads.
• Create, modify, test, and coordinate automation operations to efficiently support the Census Bureau processes.
• Developing and maintaining program documentation for the asset management software and environment and managed the document through the use of SharePoint.

IT Consultant

Confidential

• Summary of skill set: COBOL, ACF2, MVS, DB2, OS/390, ALC, Visual Basic, JAVA, WebSphere, Visio, UNIX and PeopleSoft, CA UniCenter Service Desk.
• Responsible for:Lead project efforts for client interested in streamlining existing batch processes by re-engineering financial reporting applications on the legacy systems and implementing them in a client server environment utilizing Visual Basic and full life cycle development processes and procedures while using Visio to illustrate certain aspects of the project.
• Was instrumental in writing task requirements and time estimates as part of the development life cycle for projects developed with PeopleSoft HR .
• Analyzed COBOL-based legacy systems using ACF2, DB2, OS/390 and MVS then made determinations of feasibility of transferring legacy system to client server system.
• Utilizing JAVA, designed, developed, testing, and implemented GUI interfaces for new applications to display statistical data, created reports, and redesigned screens for existing applications, including new functionality for data editing.
• Maintained legacy ALC programs tracking DoD personnel activity.
• Record and respond to trouble tickets in CA UniCenter Service Desk.
• Designed, developed, tested and implemented COBOL programs to convert data to be used by client server applications.

Lead Programmer Analyst

Confidential

• Summary of skill set: COBOL II, MVS, ACF2, OS/390, File-AID, Visual Basic, CICS, PowerBuilder, DB2, Lotus Notes, ORACLE and Agile
• Responsible for:Produced detailed service request documents that outline every aspect of development of a computer application based in Visual Basic.
• Key member of a team tasked with designing coding, testing, and implementing an application for tracking HIPAA requirements utilizing COBOL, File-AID and Visual Basic and provided insight and guidance to team on the resolution of issues associated with changes to HIPAA regulations.
• Consulted with venders and contractors to facilitate smooth system development utilizing ACF2, MVS and OS/390.
• Developed timelines, utilizing Agile, for full lifecycle tasks, to include allocating system time and human resources, up to twelve months in advance to ensure deadlines were met for software development modules and vender deliverables
• Monitored the progress of application development based on projected milestones
• Maintained open line of communication with client to ensure they were kept abreast of project progress and addressed their concerns as they were identified.

Sr. Programmer/Analyst

Confidential

• Summary of skill set: COBOL, MVS, ACF2, DB2, OS/390, Lotus Notes, HTML, PowerBuilder and HTML
• Responsible for:Designed, developed, tested, and implemented statistical applications in various languages including COBOL, Lotus Notes, Visual Basic, HTML and Power Builder.
• Worked closely with clients to ensure changes to final product met client's satisfaction including security measures utilizing ACF2.
• Coordinated with management to facilitate decisions to meet Y2K and Retail Access goals.
• Met with clients to devise timelines, resource allocation and contingent plans of action that will accommodate client's needs and provide for a full life cycle of development for the computer systems to be installed.
• Provided ongoing support and recommendations for projects to ensure all goals were met and system were working as expected.