Customer Service Consultant Resume Warwick, RI - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Warwick, RI

Customer Service Consultant

Responsibilities:

Working in a customer service call center environment taking customer inquiries for Kaiser
Performance rated weekly on call quality and efficiency
Trained on various websites to halp on customer requests

Account Manager/Sales Contractor

Confidential

Responsibilities:

Inside/Outsides Marketing of Confidential Services and Products
Trained and Interviewed new entry level partners for various vendors
Data Entry of various orders and territory using basic MS Excel
Built up a client database to represent Cox as an independent contractor for their services

Confidential - Providence, RI

Data Processor

Responsibilities:

Temporary project assisting a team in converting Rhode Department of Human Services clients employment applications to a recently renovated online registration system
Required to comply wif Hippa regulations while dealing wif various client sensitive information
Determined what benefits/services clients were eligible to receive through teh system of this processing

Confidential - Warwick, RI

Data Processor

Responsibilities:

Implemented data entry to complete various wifdrawals, deposits, rollovers, and enrollments for clients wif a leading 529 colege saving plan company
Required to determine if transactions were in accordance wif state laws
Required an intense attention to detail while entering data into system

Confidential - Providence, RI

Administrative Assistant

Responsibilities:

Scheduled various appointments for four different states
Used data entry skills to enter appointments using some excel and other specific databases
Made in going and outgoing calls to answer various client questions
Collected payments and scanned/faxed medical, driving, and other client records

TECHNICAL SKILLS