SUMMARY

• High - performing, results-oriented Senior Storage Engineer / Architect with extensive experience in providing mainframe and open systems hardware/software support, with expertise in complex storage solutions.
• Highly skilled in developing strong client relationships, identifying business growth opportunities, and overseeing the tactical execution of quality service.
• Excellent communicator of complex business and technical issues with executives, technologists, business representatives and external parties.
• Proficient in motivating and managing high-performance teams through strategic vision, effective communications and a collaborative knowledge-based culture.
• Adept at gaining efficiencies and increasing value for customers while motivating employees to succeed.
• Provide professional services support for mainframe and open system data migration projects for medium to large customers.

AREAS OF EXPERTISE

• Strategic Planning and Leadership
• Customer Satisfaction
• Business Development
• Presentation Skills
• Problem Solving and Decision Making
• Analytical Skills
• Continuous Improvement of Processes/Standards
• Negotiation and Persuasion
• Communications
• Resource Management
• Employee Development

PROFESSIONAL EXPERIENCE

Confidential

Storage Engineer

Responsibilities:

• Support HDS G1000 using HiCommand to allocate storage on the G1000 and adding new hosts on the G1000 and zoning the new hosts on Broade switches.
• Using Hicommand to allocate storage, VSP, USP, AMS2500, AMS1000, AMS500 and HDS Brocade Switches in four large data centers on the east coast.
• The four data centers are approximately 90 percent HDS and 10 percent EMC.
• I am responsible for allocating storage using HiCommand Device Manager and Storage Navigator for AMS1000 and AMS500.
• Allocation storage based on HDS pool configurations allowing for Platinum Storage with fastest drives, Gold which is for slower drive and Silver pools for archiving.
• I have also utilized HDS Tuning manger to diagnosis performance issues.
• Utilize Brocade Network Advisor and Putty to maintain Brocade switches and zoning.
• Use HDS Shadow Image to establish pairing on the VSP’s and HUR to replicated data between data centers and Shadow Image to ensure disaster recovery strategy.
• I also support EMC via four VPLEX’s at four different locations which allow allocation and de-allocation of LUNS on a variety of EMC DASD including VMAX”S and Symmetrix units. I logon to VPLEX daily for operation support. I was also involved with EMC support via WEBEX for microcode upgrades to insure EMC DASD was at latest microcode.

Confidential

Storage Engineer

Responsibilities:

• Support IBM ATL and VTLs, verifying configurations and loading media when required
• Install and de-install HP, Dell and Sun servers.
• Work on customer’s infrastructure which includes Fiber connectivity to patch panels and switches that include Brocade and Cisco.
• Configure AS400 for prominent Fortune 500 customers.
• Maintain view of hardware via MVS commands via various LPAR’s.

Confidential - New Jersey

Storage Architect

Responsibilities:

• Worked with customer configuring and troubleshooting HDS hardware consisting of 9500V and AMS2500.
• Work with customers utilizing HDS APTARE tool to verify HDS installed hardware.
• Prepared customer presentations utilizing output from APTARE tool.

Confidential

Storage Architect

Responsibilities:

• Prepare and deliver technical presentations on customer’s current storage environment
• Work with customers to ensure that their current storage environment is optimized
• Conduct analysis to ensure the customer is receiving vendors’ best prices on hardware and software.
• Responsible for a two data center solution utilizing two Brocade 12000 Directors in each data center. This allowed communications for disaster recover over fiber. The environment consisted of VMWARE servers and HDS VSP as Tier1 storage and included AMS 2500’s as, Tier 2 and Tier 3 storage. Utilized HDS Tiered Storage Manager to move data between Tiers based on customer requirements. This data was then replicated utilizing HUR between both data centers to ensure data consistency. Each data center was backed up locally on Commvault solutions connected via fiber to a remote Commvault for disaster recovery.
• Evaluated HDS Thin Provisioning and presented to the customer; ultimately, the customer did not utilize the solution.
• Work with customers to install and customize HDS software to their environment.
• Train customers on HDS software.
• Verify HDS software to insure proper configurations.
• Collaborate with HDS Global Services to ensure customer Statement of Work is met.

Confidential . - Pittsburgh, PA

System Engineer - Independent Consultant

Responsibilities:

• Prepare and deliver pre-sales technical presentations to customers in assigned territory.
• Work with the Sales team to provide technical configurations which align with the customer’s needs and expectations.
• Perform the installation and configuration of Crossroads equipment and software at the client site, ensuring customer satisfaction.
• Train customers on installed Crossroads products.
• Trained on all of Crossroads’ products and services.
• Serve as Project Manager for hardware/software installation projects for medium to large customers. These projects include both mainframe and open systems on HDS USPV and USP.
• Prepare and deliver pre-sales technical presentations to customers and Value Added Resellers, focusing on configurations, capacity and performance of company products.
• Grow business by identifying additional sales opportunities based on client needs and presenting these opportunities to Sales. Work closely with Sales and customer to close the deal.
• Collaborate with Sales to provide technical configurations and ensure customer expectations are met utilizing proprietary sales software.
• Conduct analysis of customer needs and provide options on suitable products to the customer. Assist sales team, especially in technical matters.
• Installed and configured USP-V’s and USP-VM’s to meet customer’s performance and redundancy requirements.
• Build strong client relationships based on trust and integrity.
• Provide technical coordination between customers, other local service personnel, support center and sales.
• Migrated 60TB from 9980 to USP-V utilizing True Copy. Environment consisted of Brocade switches and 10 Solaris servers consisting of 10K’s and Sun SPARC servers. Migration covered five weekends to minimize downtime. Customer was very satisfied with migration.
• Manage equipment specification changes and software changes for assigned accounts.
• Provide customer with subject matter expertise in software consulting. Coordinate and manage additional consulting services, as required.
• Differentiate between hardware and software problems by executing appropriate diagnostic tools. Acquire and coordinate appropriate resources for problem resolution.
• Interface with Value Added Resellers to ensure hardware and software configurations meet customer expectations.
• Utilized Hitachi Tuning Manager to move higher performing DASD to less active DASD to balance performance to meet customer expectations.
• Experience connecting SUN, Windows, IBM servers to HDS DASD devices.
• Experience in installation, maintenance and configuration of CISCO, MCDATA and Brocade switches. These duties included fabric design, zoning and firmware upgrades.
• Experience in connecting IP storage to LAN and WAN environments.
• Experience with connecting Internal and external NAS units into customer environments.
• Experience with ESCON and Fiber protocols.

Confidential . - Pittsburgh, PA

Technical Services Manager

Responsibilities:

• Led a team of 115 consultants in Confidential area and five remote cities. Provided ongoing coaching and mentoring of employees from professional, soft skills, project management, career development and technical perspectives. Provided employees with timely and meaningful performance evaluations and salary reviews.
• Provided sales support in technical qualification of specific project and consulting service engagements with all major accounts and prospective clients.
• Established “man model” specifics for recruitment campaigns via local and national advertising to recruit entry-level customer engineers. Coordinated and executed local and remote job fairs.
• Worked closely with relationship and account managers to understand clients’ needs. Identified and allocated technical consultants to client projects throughout the company, maximizing both utilization and profitability.
• Prepared and delivered proposals in response to RFPs and RFQs for IBM mainframe project work.
• Responsible for interviewing and determining the technical qualifications of candidates for engagements.
• Assisted sales staff in formal presentation of corporate technical services and project capabilities.
• Assisted internal staff in the modification and enhancement of in-house General Ledger System using IMS DB/DC. Enhancements included distribution of factory invoice input and reporting of various corporate and plant facilities.
• Managed and evaluated performance of other CISCorp staff assigned to client site.
• Installed and modified a purchased package to perform Electronic Data Interchange (EDI) transmission between Mobay Chemical and Bayer, Canada. This project was the first international EDI exchange utilizing GEISCO electronic mail boxing services.
• Delivered design and coding of IMS DB/DC programs to maintain databases used to translate internal Mobay codes to ANSI standard EDI codes.
• Worked with internal staff in modification and enhancement of the IBM Customer Information File system to produce a new Corporate CIF system.
• Directed external staff in conversion of all JCL procedures and programs to process new Corporate CIF system.
• Developed and delivered an IMS DB/DC seminar for an affiliate bank.
• Managed and evaluated performance of other CISCorp staff on-site.