SUMMARY

• Experienced IT professional and technical lead with experience working with Python and SQL server.
• Proven track record working with project management and engineers to bring projects to a successful conclusion.
• Background of solving technical problems through research and innovative thinking.
• Able to build strong working relationships with co - workers and customers.
• Excellent time management and communication skills.

TECHNICAL SKILLS

Languages: Python, SQL, Java, JavaScript

Web Technologies: HTML5, CSS, Meteor.js, Angular.js, Django.

Python packages: NumPy, Pandas, Matplotlib.

PROFESSIONAL EXPERIENCE

Technical Support Engineer

Confidential, Houston, TX

Responsibilities:

• Provide Tier II support for Confidential Technology’s line of DB and SQL management and development tools.
• Troubleshoot and correct issues emailed to support or escalated by Tier I support.
• Submit bugs and enhancement requests to development.
• Write and run SQL queries to test user’s issues.

Software Test Engineer

Confidential, Houston, TX

Responsibilities:

• Develop test strategy for new platform development.
• Work with test leads (foreign and domestic) in test plan development by updating existing plans, developing new test plans, and validating test plans on platforms under development.
• Work with PMs to ensure test plans cover all deliverable requirements.
• Evaluate risks to test cycle and deliverable releases and develop contingency plan to negate their impact on the project.
• Direct and manage execution of project tasks by Houston test team and coordinate functional testing by overseas test teams.
• Triage and debug reported issues to determine root cause and report to software engineering.
• Manage the personnel, software, and hardware resources required to fulfill the team mission.
• Analyze closed observations to find trends that call for improvements in test process, tester training, or test plan improvement.
• Develop test cycle post mortem to find areas that need improvement for upcoming test cycles
• Update weekly status reports with test results from all test teams.

Technical Support and Data Base Specialist

Confidential, Houston, TX

Responsibilities:

• Write and execute SQL queries.
• Analyze, troubleshoot, and resolve software and database issues.
• Remote deployment and configuration of application software and databases.
• Install and configure MS SQL Server 2005 and 2008/R2 instances.
• Backup and restore customer databases using SSMS and SQLCMD.
• Troubleshoot and resolve database and data flow issues.
• Administer customer databases by rebuilding indexes, shrinking database size, checking database integrity, and repairing databases.
• Work with customer IT department to troubleshoot and resolve network related issues.
• Train client staff in the use of software modules.
• Train new personnel in the use of software products.
• Assign tasks to India support team and monitor work progress through conference calls and daily reports.
• Develop process documentation for internal and external users.

Team Lead

Confidential, Houston, TX

Responsibilities:

• Work with Core Team Lead and PMs to develop test strategy for product test cycles.
• Increase quality of deliverables by reviewing and updating existing functional test plans to incorporate new features, develop test cases/plans for new deliverables, and audit completed test plans.
• Develop scope of work and set milestones for test plan development.
• Direct and manage execution of project tasks by test teams, including high level debugging, test development, and verifying test results.
• Use QA methodology and best practices to effectively test software against business and technical requirements.
• Perform software regression testing.
• Recreate reported software bugs and document thoroughly so issues can be debugged and properly resolved.
• Evaluate risks to testing process and deliverable releases then develop contingency plan to negate their impact on the project.
• Manage the personnel, software, and hardware resources required to fulfill the team mission.
• Perform administrative duties such as writing weekly status reports, inputting feedback for post mortem reports at project completion, and evaluating new test tools.
• Worked with vendors to resolve issues found with deliverables and released corrected software for functional testing.
• Package and test driver updates for web release.

Software Engineering Support Specialist

Confidential, Houston, TX

Responsibilities:

• Managed hardware and software purchasing and distribution for System Software Integration Testing of commercial, workstation, and SMB computers.
• Assembled, tested, and deployed computers systems and servers used by department.
• Implemented and maintained a computer based inventory system which succeeded in reducing hardware loss approximately 20% the first year.
• Evaluated the hardware needs of test teams and submitted hardware IUR requests to project management. Received hardware, entered into inventory system, and distributed to test teams.
• Reviewed department purchasing policies and made changes to streamline system and improve efficiency of process.
• Tracked cost center expenditures.
• Managed software licenses.
• Maintained replacement parts inventory.

Service Administrator

Confidential, Houston, TX

Responsibilities:

• Installed and configured application software. Primary tester for software functional testing.
• Developed basic programs and batch files to help streamline generating reports and to expedite most common administrative duties.
• Performed component level upgrades and repair of computers, servers, and peripheral equipment.
• Monitored system performance and performed server backups.
• First level support for issues with network, remote connection, and telephone fraud complaints.
• Local liaison with Confidential Telephone Company.