SUMMARY:

1 to 15 years Experience in the following: Windows 2003/08/12/16 Server, Active Directory, DNS, Exchange, All Office 365, setup, migrations and management of listed systems, Server Management, VM Ware 5/5.5/6, Firewall management, Local and remote maintenance, setup and support, C - Panel, Plesk, IIS, SSL installation and renewal, build/setup Computers(imaging)/Servers, Setup/Install MSSQL and MySQL, Backup Management including Backup Exec 10/14/15, Network setup/troubleshooting including vLAN/LAN/WAN/wireless, cisco and dell network maintenance, Ruckus setup and maintenance, ITIL frameworks, Setup and troubleshooting of CentOS and Ubuntu Linux OS, Patching systems manually and via SCCM, VPN, Citrix, VOIP, Avaya and IWATSU Telecom experience, Windows 2000/XP/7/8/10/Vista/NT 4.0, Microsoft Office Suite and many other software bundles.

WORK EXPERIENCE:

Confidential, Scottsdale, AZ

Windows/Domain/Email/SQL Server/MySQL Admin

Responsibilities:

• Setup and maintain MySQL NDB clusters in Linux redhat environment with Master Slave replication
• Assist In migration from mysql 5.6 to 5.7
• Assist in various other migrations involving mysql and various applications and technologies
• Add, remove, maintain, audit MySQL users and permissions
• Install SQL Server on windows machines
• Create, maintain and remove Databases as needed for MSSQL
• Create, maintain, remove and audit MSSQL Users and permissions
• Create, Manage, backup/archive, Delete email accounts and assistance in all aspects of email management on local Exchange 2010 servers
• Assist in migration of local exchange 2010 to Government Cloud with Single Sign On
• Use Powershell to remove phishing/spam emails from all users mailboxes
• Migration and upgrade of jira 6.2.3 from old server to new windows Server 7.5.1 with SSL install and 2 Factor Authentication
• Add, delete, and change permissions for users in Active Directory.
• Create, backup, decommission Virtual Servers using VMWare 6.0
• Setup and test solar winds monitoring for company monitoring solution
• Assist in upgrading server hardware and maintaining patching of servers
• Monitor servers and services with Nagios and Netwrix
• Use Heat and Service Now ticketing system for tracking and updating tasks.
• Modify and add to Knowledge Base to share knowledge with others

Confidential, Phoenix, AZ

Responsibilities:

• maintain desktop computers including Anti - Virus, registry maintenance, Software installation and maintenance, Printer and scanner maintenance.
• Relocation of desktop computers and wiring of Ethernet cables.
• Setup and maintenance of printers and setup of networked printing.
• Setup and maintenance of WiFi routers and extenders.
• Migration of email accounts to Office 365 accounts.

Confidential, Scottsdale, AZ

Sr. Windows Admin/Sr. Domain Admin/Sr. Email Admin/Network Admin/VMWare Admin

Responsibilities:

• Provided IT support for entire office and remote users, including Desktops, laptops, Windows, linux, Android and Apple Products.
• Utilize SCCM to maintain deskop and laptop patching.
• Setup, migrate and Manage and decommission Windows 2003, 2008, 2012r2 servers including Printers/fax/Drive Shares/Active Directory/Domain Controllers and IIS
• Setup and managed Synology NAS servers, managed Dell Equallogic SAN server.
• Managed and decommissioned Cisco switches/firewall
• Setup and managed Sonicwall security device and VPN with a primary and secondary internet providers
• Migrated email from local exchange server to Office 365 for all users(~70 email accounts).
• Administer, Support and Maintain all Office 365 Products with single sign on.
• Install and renew SSLs including wildcard SSLs
• Planned and Migrated network from class C(192.) address range to Class A(10.) and planned and setup vlans as well.
• Assisted with managing IT Budget for department.
• Managed VMWare servers with 3 ESXI hosts and over 150 Vms, managed P2V migrations, upgrading hardware and updating VMWare software.
• Install, setup and manage backup systems including tapes and manage offsite storage of Tapes utilizing Backup Exec, Apple Time Machine and a few others.
• Install, implement and manage network security, including Sonicwall and Anti - Virus Management.
• Upgraded Server Closet from Windows 2003/2008 to SAN, NAS and Server 2012r2 servers as well as VM s.
• Review and document servers, services and other IT aspects for security issues or upgrade options.
• Assist with basic Linux machine setups and installs
• Worked with AWS and maintained remote backups, vpn tunnels, and a virtual network with remote Active Directory Authentication.
• Setup and used Jira(ITIL framework), Confluence(ITIL framework), Zabbix monitoring, MySQL, AOL Chat, Lync chat, Slack and HipChat
• Order, setup and support all local user machines and personal devices.
• Setup and maintained a Ruckus Wifi Unit.
• Regularly worked with vendors to resolve issues
• Trained/Supervised 1 Desktop Support Agent
• Create and maintain knowledge base from scratch to share knowledge

Confidential, Scottsdale, AZ

Jr Network Admin/Jr Domain Admin/Jr Backup Admin

Responsibilities:

• Provided networking, hardware setup and maintenance/support for 600+ people in the State of Arizona across 3 primary offices connected over WAN and over 100 remote sites connected by Citrix and VPN through Cisco firewalls.
• Utilize SCCM to maintain patching on desktop and laptop computers.
• Provided Support for another 100+ users in Las Vegas/Florida/California for Remote Citrix/Jenark Access
• Work from multiple locations, including home and required extensive Driving to and from various locations averaging ~600 miles a month
• Manage Windows 2003 and 2008 servers including DNS, Active Directory, Printers/Drive Shares/ect.
• Manage Local Active Directory and OU for all users/PCs/groups.
• Managed Local Exchange Server(migrated to Cloud)
• Assist with Local Exchange/Active Directory to Office 365 Cloud Migration
• Manage Cloud Email Active Directory and Exchange Management Console
• Setup, monitor, update Symantics Backup Exec 2010 jobs, restore files, move tapes to and from offsite storage location.
• Backup MySQL & MS SQL Server 2008 and was Jr admin to primary admin as needed.
• Manage Jenark Accounting Server
• Manage Local Citrix/Xenapp Stack
• Support both LAN and WAN Networks(connected by Copper)
• Managed Cisco networking equipment
• Maintain Local Data Center(Rack/decommission hardware, Hotswap Drives, Etc.)
• Maintain inventory and plan deployments for replacing machines past life cycle
• Maintain Fax systems(rightfax) and phone systems(Iwatsu)
• Manage meetings with IP based equipment and web - based meeting software
• Manage/distribute work to myself and Tier 1 desktop support
• Assist with training on systems we have such as how to use the conference rooms/Submit IT Tickets/Setup IPhones/Androids.
• Create and update procedures involving IT including new hire and termination procedures
• Maintain and add to Knowledge Base to share information
• Strive to improve users view of IT department with everything we do.
• Regularly worked with vendors to resolve issues
• Administer, Support and Maintain all Office 365 Products

Confidential, Scottsdale, AZ

Advanced Hosting Support

Responsibilities:

• Multi-task multiple issues between customers ranging over Dedicated/Virtual Dedicated Windows and Linux platforms
• Manage C-Panel, Plesk and IIS for users
• Responsible for responding to customer questions and issues over phone, chat, email, and on-line support applications in a professional and timely manner
• Utilize my extensive knowledge of how to solve our customer's problems
• Own the customer's problem or issue, solve and educate. Expected to solve each customer's question on the first response. One customer, one resolution.
• Provide feedback and suggestions on how to improve our products and processes to benefit our customers
• Install SSL Certificates on Windows(IIS) and linux machines
• Install MS SQL Server 2008 for users
• Train and share your knowledge with others to create a Learning environment
• Provide immediate, appropriate and accurate advanced support via IRIS tickets and Chat for the Customer Care Center (C3)
• Perform Expert Hands contract work that require hands on work with servers to get them back online, updated, or fulfilling requests for the customer including backup/restore/installation and customizations.
• Ensure that our Dedicated/Virtual Dedicated environment is safe and provide sound advise for use of these products as well as ensure that the right servers are sold to the right customers.