SUMMARY

• Over 5 years of experience in IT Industry including 4+ years of experience in PEGA PRPC in Analysis, Design, Development, Maintenance/Support, Integration and Deployment. And 1 - year experience in Java/j2EE.
• Design, developed and implemented applications using Pega PRPC
• Involved in workflow design and development of Business Process Management (BPM).
• Have experience in using the PRPC as a Business Rules Engine (BRE).
• Proficient in Pega implementation cycle including modeling of business process, data transforms, Design, Development, Migration, Deployment, testing and Integration of PRPC.
• Good Exposure in Financial, Insurance, and HealthCare domains.
• Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and incorporation of user feedback to plan enhancement in the Application system.
• Involved in Developing integration applications with internal and external systems using Pega framework.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Log Analyzer and Performance Analyzer (PAL).
• Experience in Agile/scrum and Waterfall Methodology.
• Have extensive knowledge in Rules, Class Design, Security, Flows, Adapters, Services and Connectors.
• Developed the hierarchical class structure based onPEGAbest practices and Guardrails, security rules based on role and privileges, Configuring Agents, Service rules, Connectors, Data model, Process flows, Business logic definition and User Interface Design.
• Strong development base in defining Class Structure and Hierarchy adaptingPega best practices and guardrails.
• Worked with DCO in creation of Application Profile, Application Accelerators & Documents.
• Designed PRPC flows, Assignment, utilities, Decision, Spin-off and Split- Join shapes.
• Well-versed in PRPC flows, interpretation of all Flow Shapes.
• Experience with Flow Actions, System management Application(SMA), DCO, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ), Services and Connectors.
• Experience with Customer Process Manager (CPM) & Pega Claims framework.
• Experience in installation and upgrade of PRPC.
• Used Connectors like SOAP, SQL and service like SOAP and Rest to integrate PRPC with external systems
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Have a good knowledge on Object Oriented Programming Concepts and Programming Languages including C, Java/J2EE, VB Script and Jscript.
• Worked with Databases which include SQL Server, Oracle, MQ-SQL.
• Good at developing Use Cases, Interaction Diagrams (Sequence and Class Diagram) using Modeling.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance regularly.
• Languages and tools that include UML, Rational Rose and Smart Draw.
• Experience in Smart Adjustment Framework and Smart Investigate & Smart dispute Frame works and PCS framework and CPMHC.
• Experience in defining class structure and hierarchy, based on PEGA best practices and guardrails, configuring agents, connectors, data model, process flows, business logic definition, SLA, user interface Design, QA, Case Management, Dynamic Class Reference (DCR), Pega Pulse and Performance Tools.
• Extensively worked with Stage based case management to create processes and flows.
• Worked with tools that include Microsoft Visual Studios, SQL Server, Eclipse Indigo, Dream Weaver, Web Expression, Adobe Flash.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Strong development base in defining Class Structure Hierarchy and rule set structure, adapting Pega best practices and guardrails.
• Designed and implemented Decision Rules, Declarative Rules, Validation Rules.
• Work exposure on Integration (SOAP, SQL, Rest) with PRPC.
• Experience with Web Scripting Languages: XML, CSS, JavaScript and HTML.
• Proficiency in developing Secure Web applications using, JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
• Exposure in constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework.
• Complete project lifecycle experience with excellent communication skills, exceptional problem-solving capabilities.

TECHNICAL SKILLS

BPM Product PEGA Rules: Process Commander V7.1.x, V6.2

Languages: Java, J2EE

Database: Oracle, SQL

Web Technologies: HTML, Java Script, CSS.

Operating Systems: Windows XP,7, UNIX, Linux.

PROFESSIONAL EXPERIENCE

Confidential

Pega Developer

Responsibilities:

• Involved in business meetings with the team to gather requirements.
• Involved in design and implementation of case management as per the client’s requirement.
• Used Pega PRPC 7.1.8 for development.
• Project is developed in Waterfall model.
• Worked on creating the case type and to design and develop case stages and steps using the case designer.
• Worked on creating the flows and flow actions based on the business requirements.
• Worked on Sections, Harness to customize the User Interface.
• Customized UI in all Perform, Review, and Confirm Harnesses.
• Worked on customizing the portals for better UI experience.
• Created various Access groups, Operator IDs, Workbaskets, Workgroups and Organizational units.
• Worked on Access roles, Access of role to object, Privileges as part of application security.
• Worked on Skills to restrict access to users based on the client’s requirements.
• Created various Declarative Rules like When Conditions, Decision Tables, Decision Tree, Declarative Expressions, Declare Onchange and Declare Trigger as per the requirements.
• Responsible for code reviews to ensure its compliance with Pega Guardrails.
• Worked on configuring Agents both standard and advanced for auto case creation.
• Created Activities, steps and methods, calling other activities for implementing core business logic.
• Involved in creating work, data and Integration classes for the application.
• Created Data classes and DB tables for integrating with external systems.
• Worked on Data Transforms, data pages, Properties.
• Worked on creating reports using Report definition, List view, Summary view.
• Worked extensively in testing and debugging the issues of application using PRPC tools like Live UI, Clipboard, Tracer, System Management application (SMA).
• Worked on integration rules like Rule-Connect-SQL, Rule-Connect-SOAP to perform query operations on the external databases and consuming external web services.
• Performed Unit Testing of the application and fixed bugs before migrating data instances and rule sets from development to higher environments.
• Worked on creating Product rules and rules Delegation.

Environment: Pega PRPC V7.1.8, Java, SOAP, SQL, Oracle, Windows 7

Confidential - Towson, MD

Pega Developer

Responsibilities:

• Integration of Serco with EACMS: Creation of work objects through File Services. Attaching all the pdf’s related to that Appeal using a different listener.
• Creation of letters using HTML rules and using EForms sent to the customers describing their status of appeal.
• Worked on creation of PDF’s using PD4ML Java API to successfully implement the margin requirements of client.
• Creation of FOIA Packages (Freedom of Information Act): Concatenating the user selected PDF’s. Creation of CSV’s from the page list.
• Design, develop and implemented applications using Pega PRPC 7.1.9.
• Fixed numerous issues on UI’s involved in upgrades and converted the existing freeform and smart layouts to dynamic layouts.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance regularly.
• Involved in Integration of PRPC systems with External Systems using Connect-SOAP and SOAP Services.
• Implemented Connect Rest to update the MCR Database with the status of Appeal.
• Connect-Rest for the MCR Search Functionality.
• Implemented Declare Index accordingly.
• Implemented Decision Tables, Decision Trees, when rules activities accordingly.
• Customization of UI according to the requirements
• Developing application following Pega Guardrails.
• Project is developed in Agile Methodology.
• Participate in the daily stand up call to give an update of the daily tasks to scrum master, product owner and to the scrum team.
• Coordinating with team and pushing the code to System Test and User Acceptance Test Environments.
• Clipboard and Traces tools

Environment: Pega PRPC V7.1.9, Java, SOAP, SQL, HTML, JavaScript, MS Visio, Windows 7

Confidential - Pittsburgh, PA

Pega Developer

Responsibilities:

• Working with Iteration manager and business architects on velocity planning and prioritize the user story backlogs for each sprint.
• Evaluate business requirement to implement optimal technical solutions.
• Perform in code and design reviews.
• Understanding and analyzing the client’s business.
• Participated in development plan meetings for construction phase.
• Used PRPC 7.1 for the development.
• Involved in implementation of CPM framework.
• Extensively involved in updating and deploying different Rule Set Versions as required by the organization.
• Involved in Developing integration applications with internal and external systems using Pega framework.
• Created Activities, steps and methods, calling other activities for implementing core business logic.
• Involved in designing high level Class structure, Workflows and Rulesets.
• Created operator Id's and properties.
• Creation of flows and flow actions based on the business requirements.
• Created Rules, Class Design, Security, Flows, Adapters, Services and Connectors based on business requirements.
• Designed user interface screens using sections and harness.
• Worked on activities, used various out of the box rules according to the business requirements.
• Used tracer tool and clipboard for debugging the application.
• Worked on Data Transforms, Report Definitions, and data pages.
• Created Decision Rules and Declarative Expressions as per the requirements.
• Involved in preparing technical design document.
• Used Connect SOAP rule to fetch the web services.
• Used SOAP UI to test the external service.
• Reviewing the development work of offshore team members.
• Participated extensively in designing application security which involves setting up Access groups,
• Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.
• Responsible for ensuring the Quality procedures related to the project and followed the pega guardrails.
• Used JIRA for project tacking.
• Involved in testing the application.

Environment: pega Rules Process Commander 6.2,7.1, DB2, JAVA, Oracle, Web Services, SOAP, SOAP UI, Windows 7.

Confidential

Pega Developer

Responsibilities:

• Working with the Business users and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Involved in Design of Class Structure, Properties, and Activities.
• Involved in design of Rules, Class Design, Security, Flows, Adapters, Services and Connectors
• Developed Flows and Activities. Created flows to handle Exceptions in the system.
• Developed UI file upload process by incorporating iframes.
• Created agent to run parallel on different nodes handling huge volumes of requests simultaneously.
• Worked on performance tuning testing by running the PAL reports for analysis.
• Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities sand rules using PRPC-PAL Tool.
• Created declared pages and report definitions.
• Creation of Declarative expressions for a value change on the properties.
• Creation of validation rules to implement business logic validation.
• Implemented Decision Tables, Decision Maps and Declarative expressions.
• Created unit test plans and test cases to test.
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB Save, RDB Open, RDB List, Creation of Work Objects, assigned to Operators.

Environment: Pega Rules Process commander V6.2, HTML, JavaScript and Web logic, windows XP

Confidential

JAVA/J2EE Developer

Responsibilities:

• Analyzed and Involved in various phases of software development life cycle: Analysis, design and development.
• Created UML Use Case diagrams, Sequence diagrams, Activity diagrams and Class diagrams using Rational Rose.
• Used HTML, CSS, JSP, JSP Tag libraries (JSTL) to develop User Interface.
• MVC design pattern was followed in the implementation of the project and used struts as the front controller.
• Validation was created using validation-rules.xml.
• Error messages were displayed using user. Properties file.
• Customer information and products were retrieved from the database using JDBC connection.
• PostgreSQL was used to create database schema and SQL queries were written to store and pull the required data.
• Used CVS for version control and Test director for bug tracking the requirement received from the client.
• Involved in the analysis, design and development phases of the Software Development Life Cycle (SDLC).
• Used Validation framework for client-side validation and Internationalization to support multiple languages.
• Developed Use Cases, Class Diagrams, Activity Diagrams and Sequence Diagrams.
• Developed Java Server Pages (JSP) for the front end and Servlets for handling Http requests.
• Deployment on the Tomcat Server.
• Specifying the data flow using XML and DTD.
• Developed GUI using JSP, HTML and DHTML.
• Created complex queries, Functions and Triggers using SQL.
• Testing the application and troubleshoot and fixed bugs.

Environment: J2EE, JSP, Java, JDBC, JavaScript, HTML, PostgreSQL, JBoss Application Server, Windows 2000, CVS.