Technical Consultant Resume Profile

Summary

Recent consulting and development experience Manager / Senior associate
Developed wireframes and proof of concept prototypes for new web applications.
Created custom web applications using HTML, CSS, Javascript, JQuery, SQL, and AJAX.
Identified opportunities and proposed solutions to address specific client needs, including addressing technology deficits in processes, system architecture, and code.
Established project plans and defined scope aligned to business needs and priorities.
Managed projects to completion on or ahead of schedule in accordance with established plans and on or under budget.
Coordinated a small team of SharePoint developers to automate compliance workflows for a major financial institution.

Production engineer

Confidential

Designed support and customer feedback solutions for multiple groups and projects within Microsoft, including Bing, Office 365, OneDrive, and the Windows 8 Preview.
Maintained the ECM platform that supports Microsoft's global customer feedback experience.
Maintained a machine translation system used to localize the Microsoft knowledge base into over 65 languages.
Developed SharePoint ticketing systems, knowledge repositories, and business intelligence solutions to monitor the impact of Microsoft's customer feedback experience.

Content strategist, Technical writer/editor

Confidential

Created a functioning proof of concept for a web - based knowledge repository to replace the company's existing Microsoft Word based documentation.
Created and executed on a business plan to leverage new content tools and standards, lowering costs and improving quality.
Analyzed existing business processes and addressed opportunities for improvement.
Provided live and virtual training on topic based authoring, content management, and writing for the web.

Technical consultant

Confidential

Optimized, resulting in an 18 percent increase in unique visitors and a rise in Google rankings from thirty-sixth to second for the search term scriptorium.

Performed software analysis and provided recommendations aligned to client needs and priorities.

Developed custom document conversion applications for a mobile phone manufacturer, transforming a three week long manual endeavor to a 30 second, automated process.

Developed a metadata and tagging taxonomy for a credit card company to produce interactive training materials from existing procedural documents.

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