Saas Application Production Support Lead Resume
Santa Clara, CA
PROFESSIONAL SUMMARY:
- Dynamic result oriented individual with 6 years of extensive IT experience. Possesses strong analytical and problem - solving skills coupled with outstanding communication, presentation and negotiation abilities. In depth application development experience with Workday, Web Services, XML, XSLT and Excel.
- Implemented Workday Techno Functional and Data Migration using EIB, Core Connectors and Workday Studio in addition to creating Simple and Advanced reports.
- Detailed understanding of all aspects of HR processes, comprising teh life cycle of an employee such as recruiting, hiring, employee record maintenance, payroll and other benefits.
- Core hands-on SAP HR experience on Payroll Administration, Organization Management, Payroll and Time Management.
- Understanding in Business/Data Analysis for Business Intelligence (BI).
- Engaged in teh updating of existing solution from older versions while in charge of integrating solution with code from Partner Company and producing successful builds.
- Extensive experience in SQL Server database design and maintenance by developing T-SQL queries, stored procedures, functions, tables, indexes, constraints, views and triggers
- Thorough understanding of all phases of teh Software Design and Development Life Cycle (SDLC) and methodologies like Agile and Waterfall including prototype development etc.
- Proficiency in writing documents such as Business Requirements document (BRD), User Requirement Specification (URS) document and other such BA related documents
- Involved in QA/Testing processes like User Acceptance Testing (UAT)and System Integration Testing (SIT). Experience with JIRA, Bugzilla etc.
- Manage customer centric operations & ensuring customer satisfaction by achieving quality service delivery, set expectations accordingly and timely escalations status reporting.
- An TEMPeffective communicator with strong analytical, process oriented & relationship management skills with ability to relate to people at any level of business & management.
- A valuable team player with capability to share teh team vision and achieve goals and deadlines.
TECHNICAL SKILLS:
Languages: SQL, PL/SQL, Visual Basic, HTML, XML, XSLT.
Operating Systems: Windows 7/XP/NT/2000, UNIX.
DBMS: SAS, SQL Server, Oracle.
Environment: Workday Studio, SAP (ERP), Web services, Ms-Excel, MS-Access, MS Outlook, MS Power-point
Methodologies: SDLC, Waterfall model, Rational Unified Process (RUP), Agile
Modeling & Design Tools: Rational Rose, UML, MS-Visio.
Requirement Management Tools: Servicenow, Requisite Pro
Version Control Tool: Rational Clear Case, SharePoint
PROFESSIONAL EXPERIENCE:
Confidential, Santa Clara, CA
SaaS Application Production Support Lead
Responsibilities:
- Experience with Workday HCM integrations (EIB & Studio integrations).
- Hands on experience with Core HCM, Benefits, Payroll and Compensation.
- Handling support related tickets/CRQ using ServiceNow ticketing system to provide reliable, and prompt support to provide resolution within time limit as per priority.
- Played a role of SOX process owner and helped in providing population, samples and evidences.
- Developed and supported in inbound/ outbound integrations, Using Core Connector, Workday Studio, managing business processes, working with EIB, Report Writer, Creating Workday Calculated Fields and Custom Reports.
- Experience in programing languages like XML, XSLT, SRQ, Oracle SQL and Knowledge of database.
- Involved with validation of converted data from PeopleSoft system to Legacy HR.
- As a lead advised and guided teams remotely during Workday Upgrade support activities during WD26 to WD 30, ESPP and production support activities.
- Troubleshoot integrations, IDB jobs and reporting issues to identify, root cause and fix.
- Creating Process change requests /HRIS in Lotus 8.5 for any production issue and work till its completion.
- Managed vendor relationships for building payroll and benefits integrations.
- Created, enhanced existing reports. Worked with standard and Custom Reports, assigning security to teh reports primary and related business objects.
- Experience in handling production support for Integrations like Active Directory, SAP, ADP, Kronos, Fieldglass, Taleo and Fidelity 401k.
- Developed and supported integrations based on EIB, Core Connect, Document transformation and PICOF.
- Experienced in giving estimates on effort, defining requirements, designing and developing teh solution using teh Workday Integration Tool Kit - Core Connectors, EIBs, Document Transforms, and Workday Studio.
- In depth understanding of Workday object model and HCM Business processes
- Worked with teh client to understand teh various HRprocesses and proposed improvements in various functional areas like Core HCM and Payroll
- Played a critical role in ensuring ESPP (Employee Stock options) open enrollment for 14k employees was completed successfully.
- Played teh role of a SME in WD Upgrade 26 to 30, analyzing teh impacts and testing teh integrations to ensure dat all teh critical integrations passed teh test criterions.
Environment: Workday, Workday upgrade 26 to 30, EIB, Report, Document Transformation, UNIX, SQR, SQL, workday job & IDB job, Workday Web Services, Data Conversion, Reporting
Confidential
SAP HCM Functional Consultant
Responsibilities:
- Involved in teh blueprint, configuration, testing and post Go Live production support of Enterprise Compensation (ECM) and Performance Management module.
- Requirement gathering and blueprint preparation
- Prepared Functional specification documents for PCRs for MSS
- Prepared Functional specification documents for custom development for ECM, Benefits, and PM.
- Configuration of customized Benefits for both US and India.
- Created LSMW programs for data conversion of PA, OM and ECM Infotypes /custom tables during and after cutover
- Involved in post Go Live production support for ECM and Benefits.
- Defined Personnel Sub-Area Groupings (PSG) and Employee Subgroup Groupings for Work Schedules.
- Date types for date monitoring, date specifications, Info types for hire date, service dates and termination date.
- Defined Daily Work Schedules, Periodic Work Schedules.
- Configured Info type menus in teh master data screens (PA30) as per teh customer’s requirements.
- Created tasks and assigned them to teh jobs and positions.
- Defined different Payroll Areas, Pay Scale Types, Pay Scale Groups and Levels for different Employee Groups and Subgroups.
- Set up features of LGMST and ABKRS.
- Created meaningful weekly and monthly sales reports capturing various financial and operational metrics.
- Worked with business to understand teh ad-hoc analysis requirements and worked with technical team in creating teh same using BOBJ WEBI
