Technical Support Analyst Resume Profile
SUMMARY
- Information Technology Specialist
- Multi Skilled Expert in Enterprise Information Technology
- Over ten years of experience in the creation and deployment of solutions protecting networks, systems and information assets for diverse companies and organizations. Develop projects such as Networking and Database, Information System, Application, Website and Graphic Design
COMPUTER SKILLS Adobe Dreamweaver Adobe Photoshop Adobe Fireworks Adobe Illustrator Adobe product Linux AJAX ASP ASP.Net CMS Corel Paint Shop Pro CSS C Java J2EE Google API HTML/XHTML LINQ JavaScript jQuery MS Office Suite MVC MySQL Networking System Oracle PHP Razor Shell scripting SQL Server SSMS T SQL USAePay API VB.Net Visual Basic Visual Studio XML/XSL Windows Vista/XP Windows Server, Laravel, PHP Framework, PHP/MySQL MVC, .Net MVC,API, Restful App, Bootstrap
EXPERIENCE
Confidential
PHP Developer
- Design, develop, implement, deploy, and maintain code and application
- Work with other developers on projects as a contributor
- Actively participate in the definition, design, and development of new products
- Be a leader of a development team consisting of two junior developers.
- Be able to develop a solution from the requirements phase all the way through to the
- Deployment stage to include coming up with estimates, a project plan, and logical steps toaccomplish a project
Confidential
Programmer
- Software support for our clients
- Application Integration with PDF manipulation in .NET Applications
- Support existing and implement new application from Web Services, Windows service, ASP.NET MVC, Front End, Back end, and Java based Applications
- Level 3 programmer, assist company with enhancements to new and existing applications
- Troubleshoot, make suggestion, and fix errors
- Work with business analyst, end user, and other programmer to improve applications
- Develop enterprise level .NET/C applications
- Define expectations, project scope, and requirements for new applications
- Using various technologies, languages. CSS.HTML, JS, JQuery, Framework, .Net, java, c , SQL Server, Oracle , and tools MS Visual Studio, Eclipse, Source Safe, and Toad
Confidential
Programmer Contractor
- Create code that meets system standards
- Participates in the implementation of equipment interfaces and peripheral devices.
- Analyzes methods to efficiently address software system requirements
- Developing an component for a new Application, Coding, gather business requirement and develop application accordingly
- Debugging, testing, new and existing application
- Create user interface and dynamic report with MVC and Google API
- Collaborate with team member with Team Foundation Server
- Technology used C , MVC3, XHTML, CSS, JQuery, JS, Photoshop
Confidential
Programmer
- Develop and maintain an ecommerce .NET website frontend and backend
- Slicing PSD to .NET pages and integrating with the backend
- Used Visual Studio 2010, SQL server 2010, VB, C , AJAX, jQuery
- Application Developer
- Develop Ecommerce .NET site using a PSD layout and Stored Procedures
- Work with DBA in development Ecommerce Applications
- Integrate a s shopping cart and payment gateway
- Update and fix existing application
- Create script to migrate data from different source and to import into SQL server
- Debugging, add new features, and maintaining existing application.
- Technology used: VB.Net, C , SQL, HTML, CSS, JavaScript, MS Visual Studio
Confidential
Technical Support
- Performed various duties to ensure quality customer service to clients
- Software support with various programming languages for major clients
- Identified trends in calls and performed proper recommendations to alleviate issues in service
- Production Support, June 2010 to June 2011
- IT support in French and English
- Network administrator
- Assist Client remotely with network problem
- Troubleshooting and fix user and system and user related issue
Confidential
Programmer Contractor
- Meet with clients and discuss their needs and request
- Define the project scope, requirements and program analysis
- Set up deadline and expectations with the clients and maintenance plan
- Coding, layout design, User interface design, Front End and Back End development
- Troubleshooting, assist clients, create and design websites report
- Design and Implement new application, fix, upgrade, and enhance existing one
- Using various technologies and languages. CSS. HTML, JS, JQuery, Open Source CMS, Framework, .Net, PHP, MySQL, SQL, MS Access
Confidential
Temporary Production Support
- MS SQL 2005, MS Access, ASP.NET, development
- Maintain Database, prepare queries, web based application.
- Add new feature, troubleshoot existing application
- Migrate data from different source
- Check data for consistency and redundancy
- Create store procedure for data migration
- Technology used: ASP, ASP.NET, VBA, MS ACCESS, MS SQL, Oracle, Visual Studio
Confidential
SQL Writer Reporter
- Prepared reports using SQL and Delphi
- Selected tables, building queries, and testing result with MS SQL 2005
- Collect data and build dynamic reports
- Get requirements, build SQL script, and create record set for Reporting Tools
- Add feature to existing applications
- Add user interface for dynamic report that will be integrate to an existing application
- Technology used: Delphi, SQL, Reporting tools
Confidential
Web Programmer
- Created website layout and database programming for management and field sales information needs, using ASP, VB.Net, ASP.Net, SQL
- IT support
- Network administrator assistant
- Assist database administrator in daily activity
- Set up and maintain network infrastructure
- Create ecommerce site using existing shopping cart and product database.
- Assist user with network issue
- Assist manager with ecommerce matter
- Monitor network and websites
- Implement and maintain an Active Director and Group Policy
- Technology used: ASP, ASP.Net, MS SQL server, MS Windows Server, HTML, CSS, JavaScript
Confidential
IT Specialist/Programmer Freelancer
- Web development, graphic design, networking, and PC repair
- Technical support, database, application development
- Planned, created, launched, and managed CMS including
- Custom, Joomla, WordPress, Drupal, OSCommerce, BigCommerce, NopCommerce,Laravel, PHP Framework