SUMMARY:

• Banking Operation Hospital Operation Manufacturing Operation Insurance Operation
• Dynamic Senior Enterprise Application Engineer/Developer who possesses a unique combination of technical depth, strong interpersonal and leadership abilities, and a detailed knowledge of Banking, Hospital, Manufacturing and Insurance operations.
• Customer - focused professional who clearly communicates highly technical information to non-technical stakeholders, business owners, and executives and ensures full stakeholder buy-in for major initiatives.
• Milestone-driven project manager who consistently delivers critical upgrades on time, on budget, and with no unscheduled downtime.
• Process-oriented leader who develops innovative solutions to streamline operations and increase efficiency.
• Technically diverse developer with significant experience in both Client Server and Mainframe environments. Motivational team builder, coach, and mentor.

CORE COMPETENCIES:

Process & Workflow Analysis System Optimization Initiative Prioritization Full System Life Cycle Project Management Requirements Gathering Software Development, Testing, and Deployment Meeting Facilitation Regulatory Compliance Team Leadership & Motivation

TECHNICAL SKILLS:

Operating Systems: Windows, Z/OS 3270 Platform, SQL 2003, 2007, 2012, 2016 Servers, Oracle Server, Unix

Programming Languages & Utilities: COBOL II, CICS, VSAM, SAS/DB2/SQL, SQL *Plus, Oracle, Siemens Adhoc Report Writer, JCL, TSO/ISPF/MVS, Endevor, Zeke, Visual Basic, Java 2, SAP Crystal Reports 08 & 11, Windows PowerShell scripting, SAS (Proc sql; Proc Summary; Data Step; Report Writing; Base & Macros)

Admin/DBA: Oracle 10G

Tools: Microsoft Office 365 Suite, Gentran Integration Suite EDI mapping Editor, ServiceNow

Environment: s Batch & Real-Time Mainframe, Client Server

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Application Specialist

Responsibilities:

• Deliver Remote Hosted Organization (RHO) Enterprise System support, tool development, maintenance, coordination between vendor & end users during diskspace drive switch, code load upgrades for Core Enterprise Health Information Systems including Kofax Capture, WORK queue
• Monitor/Manager (WQM) - across 20+ hospitals, 450+ Ambulatory facilities.
• Develop internal training materials for Kofax Fat client installs, scanner configuration, troubleshooting guides, and building Work Queue Monitor queues.
• Build Kofax Capture batch classes for document imaging interface to electronic medical records (EMR) Enterprise System, perform DBA admin role which includes user access, ad hoc script reporting, monitoring local & central server services for hangs + abnormalities, open service request and coordinate major issues with vendor until resolved and probable cause identified.
• Build WQM queues, an interface that captures medical records via fax/RightFax systems and uploads to EMR using patient identifier + medical records identifier as a key.
• Build and configures WQM queue and supports queue performance.
• Make recommendations to management on desirable additions, replacements or changes.

Confidential, Charlotte, NC

Programmer Analyst

Responsibilities:

• Delivered application development, maintenance, and operational support for core Enterprise Healthcare Information Systems including Invision, Signature, and EAD/LCR—across 14 hospitals. Gathered requirements, developed file layouts, and created high-level designs.
• Implemented, tested code, and extracted data to develop reporting tools.
• Researched and resolve production break/fixes issues.
• Supported 1K+ users encompassing all Clinical and Operational teams.
• Developed, maintained, and supported Patient Access, Patient Accounting, Patient Management, Finance, and Central Business Office batch advanced reports.
• Performed weekly updates of corporate Medgician Client Server Base Charge Master Regulated application in both test and production environments.
• Scoped, developed and deployed multiple innovative solutions to streamline operations, increase efficiency, and reduce cost.
• Retired multiple inefficient legacy / manual processes. Highlighted initiatives include:

Confidential

Responsibilities:

• Led matrixed team of 25-30 resources in upgrades of core enterprise system including upgrade testing, integrated testing and acceptance, and final production install.
• Worked closely with vendor on customization of redelivered applications which encompasses Cobol load/source libraries, dB2 and jcl. Coordinated integration of Invision, Signature, and EAD/LCR with all ancillary systems and ensured full system synchronization. Partnered with external systems representatives to plan and coordinate core system downtime.
• Delivered 15+ upgrades over 5 years— with 100% on time / on budget completion rate.
• Contributed directly to full compliance with all billing and regulatory upgrade requirements.
• Gathered requirements, created, and deployed application to address billing gaps for 17 acute care facilities.
• Worked closely with vendor to develop relational database.
• Wrote queries to extract all necessary information.
• Deployed systems to extract laboratory charges across all facilities and FTP all data to 3rd party billing company.
• Retired manual systems, dramatically increasing billing efficiency, accuracy, and cost effectiveness.
• Provided data to track productivity, and trending statistical information to support strategic projections.
• System has been in continuous operation for 10+ years with 100% customer satisfaction.
• Worked closely with Pharmacy Director, determined requirements, and built comprehensive system to analyze daily outpatient drug utilization in ER, Cardiac Non-Invasive Lab, Wound Center, and Wound/Ostomy departments. Developed interface with vendor and drug wholesaler ordering systems.
• Delivered capability to rapidly determine if medications ordered equaled vendor shipping units, enabling hospital pharmacy buyers to replenish medications at significantly lower cost.
• Ensured compliance with Federal regulation 340B for discounted medication pricing.
• Provided 24x7 application support for mainframe job abends
• Provided 24x7 application support for server service hangs etc
• Root cause analysis of issue and problem tickets creation with vendor for permanent resolution
• Adhoc job demands and validation based on business needs and requests
• Well versed analyzing COBOL programs with dB2 calls, jcl/parms, SAS/SQL issues and provided quicker resolutions
• Sound knowledge of CA7/ISPF/MVS
• Hands on experience in SAS/SQL queries, solid knowledge on change, incident and problem management
• Developed process to streamline Medicaid billings and address bad debt. Worked closely with vendor, created file and daily batch job layout.
• Increased collection efficiency to retire bad debt, and significantly reduced reporting time and cost.
• Worked closely with Business Office to analyze, develop, test, and implement batch FTP jobs for transfer demographic information, billing, and regulated / non-regulated files to / from vendors. Coordinated with Interface and Integration teams and 3rd-party vendors.
• Replaced manual “fax and mail” process, grew efficiency, and guaranteed security of information.

Confidential, Charlotte, NC

Systems Developer

Responsibilities:

• Gathered and analyzed data supporting daily, weekly, monthly, and quarterly reports for multiple business units.
• Developed complex reports in both relational database and VSAM environments.