Noc Engineer Resume

SUMMARY:

Experience in configuration and implementation of VAS services on Linux platform for around 3 years and in Noc Operations since June 2014.
Holds good knowledge on VAS Services like IVR,Precall,USSD.
Holds good knowledge on Linux administration.
Excellent knowledge on SS7 signalling and E1’s configuration.
Extensively worked in configuration of Nagios monitoring tool and troubleshooting the system level and issues related to SS7 signalling or related to call flow.
Hold good knowledge of Telecom Domain.
Worked for many major Telecom clients.
Sit best in UNIX (Linux, Solaris, CentOS) based multi technology multi - dimensional role.
Additionally responsible for task automation using windows or shell scripts.
Has very good exposure on support and troubleshooting.
Preparing & maintaining knowledge base ( & other technical documents)
Single Point of contact and co-ordinate with various functions internally to resolve problems.
Responsible for Preparing test bed for doing load testing of different telecom platform.
Holds good knowledge on troubleshooting the issues related to webserver Apache tomcat.
Responsible for Evaluating different Telecom Products / Platforms from different vendors.
Hold good MySql database knowledge.
Holds good knowledge on vsphere client.

TECHNICAL SKILLS:

OS: Windows 2003\2008,Linux, Centos, Solaris.

Databases: MySql

Languages: Shell.

Tools: Nagios, EGL,Solarwinds,Wireshark,Vsphere

Platforms: Contarra, HP OCMP, Dialogic.

Protocols: ISDN, SS7, ISUP

VAS Services: USSD,IVR,Precall,SMSC,CRBT

PROFESSIONAL EXPERIENCE:

Confidential

Noc Engineer

Responsibilities:

Troubleshooting OS level issues.
Monitoring the working of all network components and ensures they are active and problem-free.
Handling complaint of users related to network or OS and works to resolve them.
Troubleshooting issues and bugs related to the Nagios monitoring tool.
Configuration of Nagios monitoring tool.
Co-ordinating with the vendors and the onsite engineers for fixing the hardware related issues.
Responsible for doing Datastore and VM migration and for new VM’s creation.

Confidential

Senior Associate

Responsibilities:

Played key role in implementing and configuration of Precall servers PAN India including E1’s and SS7 links configuration.
Configuration of Nagios monitoring tool for a Precall setup which contains around 90-100 servers and its maintenance i.e creating plugins using shell script as per the requirement.
Responsible for Evaluating different Telecom Products / Platforms from different vendors.
Daily call with client.
Preparing & maintaining knowledge base ( & other technical documents)
Enhancement of scripts according to requirement.
Responsible for installation of the platforms like Donjin, Contarra and Triton which support calling.
Troubleshooting issues related to calls and servers health using wireshark, database queries and analysing server and application logs.
Responsible for providing s to different teams related to new products.
Worked with OTRS ticketing tool.

Confidential

Engineer

Responsibilities:

Monitoring of Disk utilisation,process,services,E1s and links using EGL monitoring tool to ensure 100% uptime.
Single Point of contact and co-ordinate with various functions internally to resolve problems.
Worked on OTRS ticketing tool.