Techno Functional Senior Analyst Resume

SUMMARY

5 years + experience as Senior Analyst in one of the Top IT Consulting and Services firm; handled critical and real - time Retail applications of Oracle/ Custom products.
Techno - Functional Lead of team size 6 members split across different office location.
Production support and 2 Implementations experience of ORMS (Oracle Retail Merchandising System) latest Version 14. Oracle Retail applications are Pl/SQL based Unix applications with Oracle forms and ADF as Interface.
Performed analysis on various client application for digital transformation.
Interacting directly with Business User and Client for understanding business requirements.
Contributed to success of Project at all levels of software development life cycle.
Performed various roles which helped to acquire strong technical skills and supply chain knowledge.
Continuance growth in knowledge, excels in innovative technology application, interact and share with team members and develop state of art solutions to real world challenges.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Techno Functional Senior Analyst

Confidential

Skills: RMS, PLSQL, Oracle Forms, Unix, Pro *C

Responsibilities:

Develop custom modules based on PL/SQL objects based on Unix shell scripting and Pro*C.
Analyze Functional design and perform feasibility check of the solution.
Prepare estimates based on the number of modules involved in the build.
Prepare Technical Design based on Functional Design from the client team.
Build code based on the Technical design.
Review the codes and groom sub ordinates in the team on the task assigned.
Prepare Unit test document.
Performance testing.
Prepare installation guide for releases.
Prepare Project packs in the migration tool.
Coordinating UAT of the system.
Anchor client call for design clarifications and enhancements.

Developer/Application Support Personnel

Confidential

Skills: PLSQL, Oracle Forms, Unix, Pro*C Service Delivery as per ITIL standards.

Responsibilities:

Interacted directly with business teams for issues and enhancement request.
Gathered requirements for Enhancement request.
Preparing high and low level designs.
Proactive measure for client peak period activities.
Analyzed and resolved complex problems/incidents reported by customer within defined SLAs.
Resolved High, Major incidents within given SLA’s
Anchor help to team members to resolve the assigned incident.
Manage load of Incidents within the team.
Dealt with Problem management with long pending Incidents.
Performed Change Management.
Performed continuous improvements for better productivity.
Acquired expert knowledge on Pl/SQL and Unix shell scripting.
Ensured the deliverables met the requirements and quality standards of the project.
Participated leadership call to provide project status updates.

Onshore client facing as Applications Support Personnel

Confidential

Responsibilities:

Perform quick resolutions to the issues raised by business teams.
Any anticipated longer resolution then redirects to the level 3 teams for the resolutions.
Monitor the incident queue and address issue accordingly.
Anchor client call and change management meetings.
See through improvement and suggest business teams for the enhancement.
Primary on-call support for all the high and major incidents.
Writing Unix Scripts, PL SQL codes for Reporting applications.
Worked on assigned change requests/development tasks and delivered with superior quality.
Check that the group maintains proper documentation of the various tasks done at offshore Review of quality procedures
Ensure adherence to standards during code construction.

Developer

Confidential

Skills: PLSQL, Oracle Forms, UNIX and Pro*C

Responsibilities:

Build PL/SQL objects based on the requirements provided.
Prepare all code and objects based on organization standards.
Understand the functionalities of the application to gain domain knowledge.
See through scope of improvements and perform automations.
Attend on-call support calls and address the batch failure.
Escalate major issues and understand then act on the incident.
Proactively identified the potential problems in the system and proposed an adequate solution to customer.
Writing Unix Scripts, PL SQL codes for Reporting applications.
Worked on assigned change requests/development tasks and delivered with superior quality.
Preparation of Daily Learning Document during Knowledge transition phase
Preparation of System Appreciation Document after Knowledge Transition which reflects complete system.