SUMMARY

• Around 5 +Yrs of experience as Technical Support Engineer. Currently working as Senior Application Support Engineer at Confidential (Royal Bank of Scotland Group) Mumbai on client side.
• Expertise in Support to Application which TEMPhas been developed below mentioned technologies (Not doing coding).
• Experience in Handling Customer Issues. Reporting and Tracking customer issues until closure. Has supported customers in different time zones.
• Engineering Diploma in Mechanical from Nagpur.
• Has full system hands - on experience on requirement analysis, testing and support to teh system.
• Working Knowledge of Windows and IBM AIX Servers etc.
• Enjoy working as a team member and likes taking responsibilities.
• Excellent track record of leading end-to-end implementation and integration projects to successful completion under tight deadlines.
• Possess excellent analytical, problem solving and learning skills wif a keen interest in teh emerging technologies.
• Below are teh Applications to which me is Support in Confidential for there internal users for all teh branches in INDIA.
• Jaguar: Use for document verification of CASA ( Current and Saving account).
• Wealth Management System(WMS): Mutual fund clients details are maintained and through net banking online clients, get teh details of there account summery from WMS.
• Telesto: Wealth management System for Private Clients: Use for private clients who TEMPhas invested in Mutual funds and Equity.
• Collection: dis system is use to handle delinquency cases of credit card, home loans, personal loans, of bank and non-bank customer.
• FMS(Fraud Management system): Use for tracking credit cards detail where internal user able to check detail of each transactions to any avoid fraud.
• Linq: Use for internal noledge based application in which latest banking process and policies has been updated to share wif customers.
• Confidential Netbanking: customers are using dis net banking application for online transaction(NFT & RTGS), bill payments, account status etc.

TECHNICAL SKILLS

Languages: Core Java, Advance Java, Java Script, Active Server Pages, Extensible markup Language (XML), Dynamic Hypertext Markup Language (DHTML) & HTML, shell script.

Operating System: Win 2000,Windows Professional, Windows 2003 Server, Linux, AIX 5.3

Other: Sanity testing of pre and post production Applications, Planning DR Activity in terms of documentation, artifacts, representation and reporting.

RDBMS: Oracle 9i, Oracle 10g, MS SQL Server 2005

Application & Web Server: Microsoft IIS, IBM AIX Web Sphere 6 & 7, BEA Weblogic, Apache Tomcat Server 6.0, IBM IHS http server.

PROFESSIONAL EXPERIENCE

Application and Technical Support Engg.

Confidential

Environment: Java,JSP, Servlet, SQL & PL/SQL( Oracle-10g),WebSphere, AIX 5.3 and 6.1.

Responsibilities:

• me’m working as a Application Maintenance and Technical support Engineer.
• Attend to customer reported problems/queries in a quick fashion. Reproduce and Triage teh problem and if required report teh bug.
• Provide reproduction logs, environment details etc to engineering thereby assisting them in quickly identifying teh problem area.
• Provide customer requirement to engineering in case of new enhancement added into teh application and doing teh sanity testing on dat enhancement on preproduction environment.
• Co-ordinate wif engineering and customer for providing a quick resolution to teh reported issue.
• Request a patch from Engineering for teh fix. Test teh patch in pre-production environment and once test results are successful apply teh patch to production during scheduled downtime.
• To handle teh Java Database Connectivity (JDBC) Wif Oracle10g through application console for more TEMPthan one datadase.
• Implementing teh database in term of applying teh database level patches wif teh help of SQL(DML, DDL, DCL)and PL/SQL (Function, Procedures & Triggers).
• Handling implementation of products at teh customer site. Deploying .ear & .jar file on IBM Websphere / Oracle Weblogic and doing functional testing of application.
• Setting up teh database loading initial data required for teh running of teh product.
• Working wif teh customer representatives handholding them in terms of guiding them in teh usage of teh product.
• Working wif teh Implementation Manager (or Assistant Manager as teh case may be) in providing training and orientation on teh product.
• Working wif customer in terms of commissioning teh system into production.
• Working on pre-production as well as production servers.
• DR(Disaster Recovery): Bring up teh DR systems in RTO and RPO incase actual production system brought down due to some disaster.
• Monitor teh data center JOBs:

Application and Technical Support Engg.

Confidential

Environment: Java, JSP, Servlet, SQL & PL/SQL( Oracle-9i), AIX 5.3,tomcat apache 6.

Responsibilities:

• Software Implementation, Maintenance and Technical support Team.
• Attend to customer reported problems/queries in a quick fashion. Reproduce and Triage teh problem and if required report teh bug.
• Provide reproduction logs, environment details etc to engineering thereby assisting them in quickly identifying teh problem area.
• Provide customer requirement to engineering in case of new enhancement added into teh application and doing teh sanity testing on dat enhancement on preproduction environment.
• Co-ordinate wif engineering and customer for providing a quick resolution to teh reported issue wifin SLA.
• Implementing teh database wif teh help of SQL and PL/SQL code analyses.DML, DDL, DCL and on Microsoft SQL server
• Handling implementation of products at teh customer site.
• Setting up teh database loading initial data required for teh running of teh product.
• Working wif teh customer representatives; hand-holding them in terms of guiding them in teh usage of teh product
• Working wif teh Implementation Manager (or Assistant Manager as teh case may be) in providing training and orientation on teh product
• Working wif customer in terms of commissioning teh system into production/live environment
• Applying patches on Pre-Production & Production server
• Monitoring all teh servers and check teh system space.
• Project progress reporting and participation in project reviews; Interaction wif teh customer and management on implementation related issues.

Application and Technical Support Engg

Confidential

Environment: java, JSP, Servlet, Applet, Oracle-9i SQL.

Responsibilities:

• Customer Support Team.
• Attend to customer reported problems/queries in a quick fashion. Reproduce and Triage teh problem and if required report teh bug.
• Provide reproduction logs, environment details etc to engineering thereby assisting them in quickly identifying teh problem area.
• Co-ordinate wif engineering and customer for providing a quick resolution to teh reported issue
• To handle teh Java Database Connectivity (JDBC) Wif Oracle Database Server and making connection.
• Implementing teh database wif teh help of SQL and PL/SQL coding
• Handling implementation of products at teh customer site.
• Setting up teh database; loading initial data required for teh running of teh product.
• Working wif teh customer representatives; hand-holding them in terms of guiding them in teh usage of teh product
• Working wif teh Implementation Manager (or Assistant Manager as teh case may be) in providing training and orientation on teh product
• Working wif customer in terms of commissioning teh system into production/live environment