PROFILE SUMMARY:

• Having 12+ Years of IT experience that includes experience in all phases of Service Engineer.
• I consistently display tremendous commitment to my assignments by using my ability to learn new processes and procedures which directly contribute to project success. I work effectively and efficiently with business customers and technical staff members to successfully complete projects and provide system support as necessary.
• Possessed complete understanding of Azure platform
• Cloud Computing Services: virtual servers, Auto Scaling, Elastic Load Balancing, Cloud Front (CDN), Dynamo DB, Simple DB, Identity and Access Management (IAM), Cloud Watch (monitoring), Elastic Beanstalk (app deployments), Cloud Formation (infrastructure templates), Cloud Search, SQS (message queue), SNS (notifications), Route 53 (DNS management), VPC (private cloud), S3 (storage), EBS (persistent disk storage)
• Have experience automating Azure environments with PowerShell
• Have knowledge of supporting applications hosted in Azure Cloud Services
• Have knowledge of Storage accounts in Microsoft Azure
• Have understanding with building and managing highly available Azure environments from the ground up
• Have complete knowledge of Storage accounts in Microsoft Azure
• Worked in Service Bus in Microsoft Azure
• Worked supporting applications hosted in Azure
• Worked Azure VMs, Azure Virtual Network, VPN Setup and ExpressRoute.
• Worked configuring & troubleshooting Windows Server Operating Systems
• Worked on Active Directory, Windows Clustering, Active Directory, DNS and DHCP.
• Worked in Microsoft as a vendor for around 4 years in bing.com project
• Worked Administration of web - applications hosted using IIS
• Have complete understanding of Azure platform
• Have Worked Azure VMs, Azure Virtual Network and Azure websites
• Have knowledge technical troubleshooting, root cause analysis, perform Azure deployments and apply fix on Azure applications
• Have Familiarity with PowerShell scripting, VBScript
• DevelopedPowerShell scripts for automation, deployment, and testing.
• Created PowerShellscripts to preform remote tasks
• Developed PowerShell script for VM Machines & VM Host reporting
• Developed PowerShell script for SQL Reporting
• Job debugging for partner automation leveraging SCOM (PowerShell)
• Development and support of a SCOM OperationsPowerShellmodule
• Developed Process to manage VMs from an more hour weekly process to less hour utilizingPowerShell,
• Managed Users, Computers and Groups in Active Directory manually and withPowerShell
• PowerShell automation development
• PowerShellscript development
• Have understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, networking, security etc) and have experience with orchestration to develop a cloud solution.
• Worked Windows Azure Services (Deployment, Management, Monitoring)
• Have experience with Microsoft Azure and strong understanding of Azure capabilities including: Virtualization, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape.
• Have expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
• Have worked PowerShell automation
• Have expertise on Windows Clustering, Active Directory, DNS, DHCP and IIS.
• Installed, configured, and maintained Web servers
• Have strong troubleshooting Stronginterpersonalskills
• Carrying out backup and recovery scripts and monitoring the backup processes.
• Backup restore and recovery activities using SQL Script.
• Extensive experience in Server Tuning and optimization
• Good knowledge of cloud database and cloud technology
• Independent and self-starter
• Worked Setup trust between on premise and cloud server using ACS and ADFS in Azure.
• Have strong communication skills, inter-personal skills and prior demonstrable experience working with diverse cross-functional distributed team
• Created a Virtual Network on Windows Azure to connect all the servers.
• Worked directly with the Azure Product team in tracking and resolving defects in the beta Azure IaaS offering
• Build a fully functional demo for Education Analytics Product using SharePoint Online, Windows Azure, SQL Azure technologies.
• Worked in progress on POC to migrate to Windows Azure to address scalability and performance issues
• Have knowledge of Microsoft Windows Server Hyper-V and Microsoft Azure
• Possessed knowledge in monitoring tools Strong SQL Administration IIS Administration Windows Administration Application Support and troubleshooting

TECHNICAL KEY SKILLS AND SPECIALTIES:

Languages: C, C++, C#, Java and VB,PL SQL

Database: SQL Server 2005/2008/2008 R2/2012, Oracle 9i, MS-Access

Server Technologies: IIS 6.0/7.0/7.5/8

Other Technologies: PowerShell Batch Scripting, VB Scripting, T-SQL

Versioning: MS TFS (Team Foundation Server).

Operating Systems: Windows 2003/2008/2008 R2/2012, Linux

Microsoft Internal / Others: Source Depot,, Auto pilot, Octopus, Cosmos, MS Ticketing, MS Asset, MSChange, Netconf/ui,Product Studio, MS Interface, MS Identity, BMC Remedy

Web/App Servers: IIS 6/7/7.5, SharePoint 2007/2010/2013

Software Packages: MS-Office, MS-SharePoint, MS-Office 365

Monitoring Tools: SCOM, Perfmon, Netmon, SQL Server Profiler

Virtualization Tools: Hyper-V, VM Ware

Load Balancing Tools: NLB, F5 Big IP, Net Scaler

Public Cloud: Microsoft Office 365, Microsoft Windows Intune, Digital Ocean CentOS

Platforms: SCCM 2007 / SCCM 2012, SQL Reporting, OSD, Software Deployment, Windows Desktop OS, Windows Servers, Enterprise Desktop, Group Policies

PROFESSIONAL EXPERIENCE:

Confidential, Denver

MS Azure/Windows Lead

Responsibilities:

• Worked in BizTalk Window Azure consultant, Windows Azure Platform-as-a-Service (PaaS)
• Certified System Engineer (ITIL/ITSM) Certification and Other demonstrated related business experience
• Worked creation and support of Windows Images
• Worked Active Directory Group Policy
• Worked in Service Bus in Microsoft Azure
• Worked supporting applications hosted in Azure
• Worked Azure VMs, Azure Virtual Network, VPN Setup and ExpressRoute.
• Worked Azure VMs, Azure Virtual Network, VPN Setup and ExpressRoute.
• Worked configuring & troubleshooting Windows Server Operating Systems
• Worked on Active Directory, Windows Clustering, Active Directory, DNS and DHCP.
• Worked in Microsoft as a vendor for around 4 years in bing.com project
• Worked Administration of web-applications hosted using IIS
• Worked Data Center NOC environment (24x7) is preferred.
• Have In-depth knowledge of Windows 7/8, Server 2003/2008/2012
• Knowledge of Linux, Solaris, DNS, Send-mail
• Worked schedule is required (rotated on-call schedule - 24x7, some weekend worked, various shift worked)
• Worked as a DevOps Lead, Was responsible for implementing and maintaining a highly technical delivery environment based on the latest technologies.
• Assisted with provisioning, deployment and configuration of server and development infrastructure, assisted with planning and implementing enterprise technology infrastructures and services and develop operational solutions to manage multi-tenant environments.
• Have hands on experience with Microsoft Azure and Have strong understanding of Azure capabilities including: Virtualization, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape.
• Have thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, networking, security etc) and have experience with orchestration to develop a cloud solution.
• Worked with Active Directory design / deployment
• Worked with Microsoft System Center Suite
• Have knowledge of Windows Azure, including Azure hosted apps, or any other cloud infrastructure
• Worked with architecture, design and deployment of Microsoft Server products (SQL Server, SharePoint, etc.)
• Worked with PowerShell scripting, VBScript, and / or .Net development
• Worked with technical documentation (process, procedures, build guides)
• Have Experience leading effective teams delivering environment, build and infrastructure dependencies
• Knowledge of with continuous deployment automation systems such Chef, Puppet or Salt
• Working knowledge of Git, Jenkins and Bit Bucket

Consultant

Confidential, Redmond

Responsibilities:

• Develop CRM technologies to help the organization market their products effectively and communicate with all customers
• Installing SQL server and client software, creating, upgrading databases
• Cloud Computing Services: virtual servers, Auto Scaling, Elastic Load Balancing, Cloud Front (CDN), Dynamo DB, Simple DB, Identity and Access Management (IAM), Cloud Watch (monitoring), Elastic Beanstalk (app deployments), Cloud Formation (infrastructure templates), Cloud Search, SQS (message queue), SNS (notifications), Route 53 (DNS management), VPC (private cloud), S3 (storage), EBS (persistent disk storage)
• Possessed complete understanding of Azure platform
• Have knowledge of supporting applications hosted in Azure Cloud Services
• Have complete knowledge of Storage accounts in Microsoft Azure
• Worked in Service Bus in Microsoft Azure
• Worked supporting applications hosted in Azure
• Worked Azure VMs, Azure Virtual Network, VPN Setup and ExpressRoute.
• Worked Azure VMs, Azure Virtual Network, VPN Setup and ExpressRoute.
• Worked configuring & troubleshooting Windows Server Operating Systems
• Worked on Active Directory, Windows Clustering, Active Directory, DNS and DHCP.
• Worked in Microsoft as a vendor for around 4 years in bing.com project
• Worked Administration of web-applications hosted using IIS
• Have Working knowledge of Service Bus in Microsoft Azure
• Have Working knowledge of Azure VMs,Azure Virtual Network and Azure websites
• Have knowledge technical troubleshooting, root cause analysis, perform Azure deployments and apply fix on Azure applications
• Have expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
• Have expertise on Windows Clustering, Active Directory, DNS, DHCP and IIS.
• Installed, configured, and maintained Web servers
• Worked Administration of web-applications hosted using IIS
• Have excellent written and verbal communication skills
• Have strong troubleshooting Stronginterpersonalskills
• Taken Responsible for technical troubleshooting, root cause analysis, performed Azure deployments and apply fix on Azure applications
• Have Expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
• Good Experience in Troubleshooting Log Shipping and Replication in SQL Server
• Hands on experience in Mirroring in SQL Server.
• Good Experience in Troubleshooting of Fail over Clustering and in SQL Server.
• Setup high availability using Always on technology in SQL Server 2012
• Setup and configure Always On in SQL Server 2012
• Carrying out backup and recovery scripts and monitoring the backup processes.
• Backup restore and recovery activities using SQL Script.
• Extensive experience in Server Tuning and optimization
• Experience in query optimization and performance tuning. Used SQL Profiler, Execution Plan, Performance Monitor and DBCC Commands and DMVs.
• Monitoring the growth of database to ensure smooth running of daily activities.
• Very good in designing and writing SQL Query using all types of Join. Worked on Pivot Query
• Good knowledge in SQL, T-SQL, PL/SQL, and query optimization
• Extensive experience in writing SQL Programs like Stored Procedure, Function, Trigger and other objects.
• Good Experience in SSIS package/DTS creation, deployment and performing ETL Task.
• Handled OLTP database and data warehouse databases
• Maintaining database security through user roles, SQL Injection etc.
• Good knowledge of cloud database and cloud technology
• Guide the CRM teams on using the CRM systems effectively, up to its maximum potential
• Maintain a good rapport between the clients, customers and organizational heads and coordinate each other's activities proficiently
• Have Knowledge Installed Windows Azure Pack updates and verify versions
• Have knowledge of Windows Azure Pack for Windows Server
• Have knowledge Migrate from Windows Azure Services for Windows Server
• Have knowledge Deploy Windows Azure Pack for Windows Server
• The following content provides deployment and configuration information for Windows Azure Pack:
• Have Knowledge Windows Azure Pack components
• Have Knowledge Windows Azure Pack architecture
• Have Knowledge Windows Azure Pack installation checklist
• Have Knowledge Windows Azure Pack system requirements overview
• Install an express deployment of Windows Azure Pack
• Install a distributed deployment of Windows Azure Pack
• Install Windows Azure Pack updates and verify versions
• Identify the deviations in implementing the set CRM plans and help them correct the mistakes
• Prepare progress evaluation reports every week and present an overview about the project's proceedings
• Identify the potential customers from the given data base and counsel the organization on ways of converting them to loyal customers
• Inform all existing customers about the new products launched, new features introduced and new schemes announced for customers
• Have diverse experience with software release engineering, developing packaged applications.
• Prepared and on boarded services and accounts
• Have Familiarity with software product lifecycle and release engineering processes
• Deployed services and code through Octopus configuration tool.
• Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards
• Trained the CRM team members on handling large quantity of data and ensuring none of the generated leads get neglected
• Working responsible for developing processes, tools, automationfor TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time
• Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM project
• Analyze business needs and requirements; w/ the vendor design the solution and implement the application and associated systems in support of business operations
• Optimize and tune applications for performance
• Debug application
• Product documentation creation and upkeep

Senior Service Engineer

Confidential, Redmond

Responsibilities:

• 24/7 live site support inclusive of investigations, revival & maintain high availability.
• Installing SQL server and client software, creating, upgrading databases
• Possessed complete understanding of Azure platform
• Have knowledge of supporting applications hosted in Azure Cloud Services
• Have complete knowledge of Storage accounts in Microsoft Azure
• Have Working knowledge of Service Bus in Microsoft Azure
• Have Working knowledge of Azure VMs, Azure Virtual Network and Azure websites
• Have knowledge technical troubleshooting, root cause analysis, perform Azure deployments and apply fix on Azure applications
• Have expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
• Have expertise on Windows Clustering, Active Directory, DNS, DHCP and IIS.
• Installed, configured, and maintained Web servers
• Worked Administration of web-applications hosted using IIS
• Have excellent written and verbal communication skills
• Have strong troubleshooting Stronginterpersonalskills
• Have working knowledge of Azure VMs, Azure Virtual Network and Azure websites
• Taken Responsible for technical troubleshooting, root cause analysis, performed Azure deployments and apply fix on Azure applications
• Have Expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
• Good Experience in Troubleshooting Log Shipping and Replication in SQL Server
• Hands on experience in Mirroring in SQL Server.
• Good Experience in Troubleshooting of Fail over Clustering and in SQL Server.
• Setup high availability using Always on technology in SQL Server 2012
• Setup and configure Always On in SQL Server 2012
• Carrying out backup and recovery scripts and monitoring the backup processes.
• Backup restore and recovery activities using SQL Script.
• Extensive experience in Server Tuning and optimization
• Experience in query optimization and performance tuning. Used SQL Profiler, Execution Plan, Performance Monitor and DBCC Commands and DMVs.
• Monitoring the growth of database to ensure smooth running of daily activities.
• Very good in designing and writing SQL Query using all types of Join. Worked on Pivot Query
• Good knowledge in SQL, T-SQL, PL/SQL, and query optimization
• Understanding requirements and gathering the required information.
• Development, deployment and maintenance of high priority applications.
• Development and implementation of Asp.net MVC3 and creating the database of the project using sql server 2008.
• Extensively collaborated with product development & engineering teams.
• Production systems management, maintenance and setup.
• Release deployments including Major releases, QFE’s & Hot Fixes’.
• Collaborated with Engineering and Operations teams for release management.
• Infrastructure setup: Autopilot Environment creation, Network Setup (I-rule creation, ACL’s Setup, F5/NLB Load Balancer setups), create SCOM management packs, service account creation.
• Platform Migration of production from and latest of 2008 operating system to windows server 2012
• Have diverse experience with software release engineering, developing packaged applications.
• Prepared and on boarded services and accounts
• Have Familiarity with software product lifecycle and release engineering processes
• Deployed services and code through Octopus configuration tool.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Product documentation creation and upkeep
• Working with TFS (Team Foundation System) based Build system.
• Working with MSBuild.
• Security Compliance: System up keeping with up to date Security Patching and vulnerability detection, updating password to service accounts.

Confidential

Service Engineer

Responsibilities:

• Create ads; enter, import, and edit keywords; start and pause ad campaigns.
• Create and manage accounts, and view billing invoices and monthly charges.
• Investigate keyword statistics and demographics.
• View detailed reports about your advertising campaigns.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Designing the pages using Asp.Net as per Client's requirements.
• Writing SQL queries in the database which forms the business logic of the application.
• Understanding requirements and gathering the required information.
• Development, deployment and maintenance of high priority applications.
• Development and implementation of Asp.net MVC3 and creating the database of the project using sql server 2008.
• Product documentation creation and upkeep
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MS Build.

Confidential

Service Engineer

Responsibilities:

• Daily activities included backup and job monitoring and Performing Database Health check.
• Troubleshooting Local user connection problem and Optimizing performance for online test.
• Troubleshooting database replication and Monitoring maintenance activities including database consistency check and index defragmentation.
• Installed, configured and Trouble shouted Run time errors in IIS 6.0/7.5 and Installed necessary patches and Updated service accounts.
• Involved in building servers starting from the scratch and worked on passport and Windows live-id authentications and Load balancing and Performance tuning from the platform end.
• Created Multiple VM’s and Logs file analysis for troubleshooting to resolve issues.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.

Confidential

Service Engineer

Responsibilities:

• Worked extensively building, configuring and maintaining 2000 and 2003 servers in a 1200 + server environment and Created User Accounts, groups and running scripts on production servers.
• Assigned local security policies on member servers and standalone servers using RDP
• Manage and monitor Active Directory services and group policies.
• Experience with VMware, creating VM Sessions for installing multiple OS and applications
• Worked on Ticket process in Remedy Tool in 24x7 environments.
• Utilized SAN architecture to ensure the interoperability with the storage capabilities in the Windows platform and created standard operating procedures and process documents for training off shore resources.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system and Worked with MSBuild.
• Responsible for the daily administration and maintenance of Active Directory, Microsoft Operation Manager and Installation, configuration of IIS, DNS, DHCP and Installing gateway service for Netware, directory service for Netware and configuring all NT clients to access both NT server and Novell server.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on anticipated in Monthly deployments and releases to production environments.
• Troubleshoot day to day issues associated with IIS, SQL servers and Installing and configuring SSL certificates for the particular websites for the security purpose and Troubleshooting network related issues and database connectivity issues.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.
• Automating Day to Day administrative tasks using the bat scripts and WMI scripts.
• Monitoring and managing performance Virtual Machines and Creation & Troubleshooting of Virtual Network and Troubleshooting Virtual Machines

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on windows server 2000/2003.
• Added 15 hosts to the datacenter bringing the total to 50 managed hosts and Administering more than 500 VMs and Perform capacity analysis of existing physical production environment using VMware Capacity planner.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.
• Migrated datacenters and converted physical servers to virtual servers using VMware Convertor.
• Involved in troubleshooting and fixing connectivity issues and other storage related issues.
• Created templates and deployed virtual machines through templates.