PROFILE

• IT Service Management Certified and Experienced Business Consultant
• Experienced individual contributor for large military and DoD systems projects
• Active Top Secret Clearance
• Extensive experience managing personnel and projects
• Technical competencies in ITIL, operations and management
• ITILv2 and 3 Delivery engagements in Service Delivery and Service Support
• Architecture, Design and Delivery lifecycle
• Assessment, Design, Pilot and Implementation of process and tools
• Configuration Management Database and Configuration Management Systems Design
• Experienced Instructor both formal classroom and informal

Confidential

• BSM Software Centers and Products
• Atrium Discovery and Dependency Mapping
• Entuity
• BladeLogic Network and Server Automation
• Atrium CMDB
• ProactiveNet Performance Management BPPM
• Performance Assurance and Portal Agentless
• Enterprise Scheduling / Workload Automation CONTROL-M

Confidential

• Operations Manager and OMi
• Network Node Manager and NNMi
• uCMDB
• SiteScope
• Business Availability Center

Other Technical Competencies

• Architect: Proposal Development, Design, Pilot and Implementation
• BMC Patrol: Agents, KM Development PEM, KMDS, POM implementations, PSL
• Event correlation: NerveCenter, NetCool, Smarts, TCM, ECS, Logics, Custom
• Project Mgt: PMI, Prince2, Cobit, Sarbnnes, SSDI, Six Sigma
• Scripting: Perl, VB Script, JSP, XSL,J2EE, JSP, JCA, XML, SAML, SPML, SSL
• Directory Svs: Microsoft AD, LDAP, Metadata consolidation, replication, integration, BCP, SSO
• ENM: SNMP and RMON Network Management, Architecture ASN and MIB dev
• SOA: Integrations including SOAP, REST, RPC, DCOM, CORBA, Web Services and WCF
• UNIX Admin: Sun Solaris, HPUX 10.X and 11.X, AIX, Linux Software Installation and Removal, TCP/IP Network Installation, some motif and X, vi of course, bourn, c-shell, perl, VB and ksh scripting. Integration, health checks.

Specific Products:

• BMC Certifications - Patrol Server Administration, Atrium/ADDM, Remedy, Magic, APR, Discovery, ProactiveNet, POM and PEM
• HP Operations Manager, Network Node Manager, Systems Insight, Performance Insight, Business Availability Center
• Cabletron Spectrum
• CISSP Certification - Partial Completion
• ITIL Practitioner Problem Management and Service Level Management
• Microsoft Certified Systems Engineer 385465
• NerveCenter
• Novell Master CNE 6622329

PROFESSIONAL EXPERIENCE

Confidential

• Design, Architecture and Implementation for the following BMC Suite toolsets
• HP Operations Manager migration, NNMi
• uCMDB ro Atruim migration
• BMC ProactiveNet Performance Management BPPM
• Atrium CMDB
• Orchestrator
• Remedy
• BCO
• Patrol
• TMART
• Discovery and Dependency Mapping ADDM
• Entuity
• BladeLogic Network Automation

Confidential

Implemented HP uCMDB 9 at HP to perform a Global site discovery for HP's EIT and EDEV environments. Implemented probes at 79 locations, developed and installed an HA installation of uCMDB. Created procedures for maintenance and configuration of probes and core servers. Implemented custom enrichments for CI Models for Location relationships, asset details and ownership records. Cross trained Service Manager team on integration tasks. Applied content packs and updated DDMA servers. Implemented nmap utility to facilitate fingerprint mapping.

Confidential

• Implemented BMC ProactiveNet Performance Management v2.8 BPPM monitoring and Atrium Discovery and Dependency Mapping v8 ADDM discovery solution. Implemented solution to incorporate capabilities of BMC's BPPM monitoring and ADDM discovery solutions. Developed architecture for Development, Test and Production. Production scaled solution supporting 35,000 CI's. Developed BMC standard documentation for the capture of technical data about the installation to also include installation instructions and steps to take during an overall site failure. Provided formal classroom instruction on BPPM and ADDM instructions, guides, templates and best practices .
• BMC reviewed existing architecture and proposed architecture for both BPPM and ADDM. Identified architecture requirements and documented recommendations in the System Architecture Document. Performed Application Installations within dev/test and production environments.
• Build configurations defined in the Requirements Workshop and designed in the ADDM Solution Design Document.
• Configured ADDM to discover FRB's national network based on specific discovery pattern criteria.
• Integrated ADDM with the existing development CMDB 7.5 using customized reconciliation rules.
• Configured and demonstrated OOTB reports an customized reporting
• Set up BPPM Configuration Settings
• Gathered KM Configuration Settings and Metrics
• Completed BEIM integration
• Documented steps to re-point monitoring in the event of a disaster at a failover site
• ADDM Configuration settings
• Created and tailored CMDB integration and reconciliation rules
• Configured BPPM Monitoring of OS, Application, and Database states
• Configured Event transfer to BEIM and Alarmpoint
• ADDM Server data capture and display
• Worked with Remedy Admin to configure CMDB dataset population
• Configured ADDM Reports

Confidential

• Major migration project to BMC Patrol/BEIM infrastructure from HP OpenView and NetIQ software. Implementation and Architecture activities associated with Patrol Agents, Patrol Central and Classic Consoles, Patrol Configuration Manager and integrations with BIEM and ProactiveNet. Specific Activities included:
• Installing the Solaris, AIX and Windows Patrol Agents both Manually and via SMS
• Installation and configuration of Patrol Central, PCM, Consoles and Portal
• Hardware Design and scoping for infrastructure
• ADDM Discovery and Custom Pattern Module Development using TPL
• CI Workflow and Lifecycle development and Application Modeling
• ADDM Network CI imports from CiscoWorks Integration
• Configured ADDM Integration with Atrium CMDB 7.5.
• Installation of KM's including various OS's, Applications, Oracle, Logfile, Sentry etc
• PSL Scripting and Custom KM development
• Definition of Rulesets hierarchies with PCM

Confidential

Installed or integrated Patrol with HP BAC in support of operations management and monitoring system to support business process batch monitoring initiative. Implemented OVPI. Developed and implemented custom SiteScope perl scripts for status reporting in BAC. Migration from Patrol to HP Operations Manager and SiteScope. Pilot of ADDM Community Edition for Capacity Planning pilot modeling. Integration of ADDM with Remedy/Atrium CMDB. Development of custom ADDM SQL Queries for specialized Capacity Planning reporting. BMC Patrol, Control/M, Integration of BMC Event Manager and message formatting.

Confidential

Created Initial Approach Design Document for modeling key business processes including Market, ODS and Overnights. Implemented two tier implementation BMC BEM. Defined Operational Deployment strategies Implemented BMC Patrol Agents on all key application servers and other critical production servers. Developed Patrol Agent Deployment Plan and utilized PCM for Rulesets management. Provided hands on mentoring for BEM.

Confidential

Provided architecture and planning guidance. Implemented core operational management Systems including BMC Event Manager, Impact Manager and Service Assurance. Provided ITIL Service Delivery models and implemented Incident and Problem resolution processes based on ITIL and MOF. Technical implementation assistance with Advanced Configuration of BMC Service Assurance solutions using best practices. Provided formal classroom training and hands on mentoring for knowledge transfer.

Confidential

• Created integration between Remedy and Netcool. Specifically:
• Automatically closed tickets related to a keep-alive heartbeat
• Passed SC Incident Web URL details to Remedy.
• Populated User Information to NetCool Tab
• Configured bi-directional integration for marking Events in Netcool as closed when tickets closed in Remedy
• Provided pass-through of Remedy Journal Entries

Confidential

• ITSM Process and Design development in support of Incident, Problem Change and Release. Responsible for developing processes for capacity planning
• Integration and implementation of ITIL Capacity Management Processes supported by BMC Perform/Predict implementation and usage for capacity planning.
• Specified requirements for Service Desk implementation
• Responsible for performance testing in the ITIL framework

Confidential

• Capacity Planning: BMC Patrol 2000 BMC-BEST/1 perform/Predict for UNIX and Windows
• Evaluated performance of BMC Patrol Service Reporting Manager
• BMC Patrol knowledge transfer to other team members
• Development of custom Patrol Knowledge Modules for in-house software
• Tuning of BMC Patrol Agents Patrol Knowledge Module modification
• Performance Analysis: Provide Enterprise Applications modeling of web application performance. Largest Microsoft Windows Server installation base in the world with 40,000 servers.
• Capacity Planning: modeling by using BMC-Perform/Predict components: Collector, Analyzer and Predict: Defined workload components and transaction classes to create Capacity planning model . BMC Patrol 2000.
• resolving performance issues in the Auto, Fire and Theft lines of business. System Performance Monitoring Tuning and Capacity planning for environment of 40,000 servers.
• Web infrastructure performance management reports intranet using BMC-Automator and Visualizer. Key performance metrics collected and analyzed with Best/1 i.e. CPU, Memory, IO rate, Paging, File system utilization etc
• Script writing and knowledge module development using BMC-PSL Patrol Script Language
• AIM Advanced Internet Management - Developed custom KM's Patrol Knowledge Modules and PSL scripts for AIM's BattleStar J2EE Application server monitoring system. Helped AIM develop embedded BMC monitoring solution Add-On to enhance their product capabilities.