EXECUTIVE SUMMARY:

• Javed has over 10 years of combined experience working as a Management Consultant and Product Manager in the IT industry in various domains such as Cable, ISP, Retail, Automotive and Unemployment Insurance.

Product Management:

Javed has extensive experience as a Systems Manager with hands-on experience in a Client/Server Billing Application OSS/BSS for Cable systems. He has also worked as a Product Manager to launch a brand new VoIP service offering to the already existing suite of products. As a Product Manager, he has well rounded experience working with clients, vendors as well as working with Marketing and Engineering teams defining product road map, pricing and feature enhancement requirements.

Project Management:

Javed has also worked in Project Manager and Sr. Business Analyst roles for Fortune 500 clients and has helped them with project implementations, estimation and budgeting, resource allocation, building client and vendor relationships, partnering with third party vendors/consultants as well as playing an integral part in requirement gathering/analysis, process re-design, use case documentation and coordinating development and testing efforts in cross functional and multi vendor environments. He has been engaged in all phases of the SDLC from project management to requirements gathering to design all the way up to implementation.

SKILLS SUMMARY:

Engagement Manager Certified Capgemini Project Management Certification

SDLC Waterfall Project Management

Business and Process Analysis, Business Requirements, Use Case Design

Cable Billing Systems Administrator OSS/BSS - WinCable by GLDS

VoIP Product and Service Management

Vendor Management Motorola, Pace, Linksys, Redback Networks, Telus, Zhone

SalesForce Certified Administrator Level 1 1561494 Expired Aug 2014

SalesForce Certified Developer Level 1 1561746 Expired Aug 2014

Cisco Networking CCNA, CCNP, CCNT

Programming HTML, C, RDBMS

KEY ROLES:

Project Manager

Systems Manager

Sr. Business Analyst

Lead Technical Analyst

WORK AUTHORIZATION:

TN VISA NAFTA Category, Management Consultant

PROFESSIONAL EXPERIENCE:

Confidential

Lead a functional team of business analysts and work with clients and other stakeholders from various states for business requirements gathering sessions and gap analysis in order to implement a three state Unemployment Insurance program. The key objective of the project was to do a Fit/Gap analysis of the future state with respect to the current state product functionality. Deliverables include creating functional specifications, High level/Low Level use cases for various functional areas and getting stakeholder approval and sign off within the assigned timelines.

Applications used Acuity UI tool, HP ALM, SharePoint, SQL Developer

Confidential

Lead a team of business analysts, developers and testers to work with clients and internal and external stakeholders for delivering the Federal Reports module which was delayed and was getting high visibility from the clients' leadership due to the complex nature of the reports. As a project manager was responsible for on time and on budget delivery of the reports which had been delayed by over a year before I stepped into the role. I also provided expertise in analyzing report data/requirements given my background in business analysis.

Applications used UINV Web UI, BIRT, HP ALM, SQL Developer

Confidential

Lead the requirements sessions with clients and other internal and external stakeholders for documenting and elaborating on the requirements using various iteration techniques in order to implement a critical Ford of Canada project. The key objective of the project was to do a Fit/Gap analysis of the future state with respect to the current state functionality. The project was delivered in eight months with a two phased approach. Played the role of a lead BA along with some PM responsibilities on the project and created multiple artifacts such as requirements document, solution document, and design document along with use case documentation for the project.

Applications used - AS400, HP ALM, SharePoint, Auction Access and AutoIMS Third party Web Applications

Confidential

Lead the requirements sessions with clients and other internal and external stakeholders for documenting and elaborating on the requirements using various iteration techniques in order to implement a critical Web Integration project between Lowes.com and SVoC. Played the role of a lead BA on the project and created multiple artifacts such as requirements document, solution document, and design document along with use case documentation for the project.. Played an important part in coordinating with business during UAT user acceptance testing and helped out during the Project go-live.

Applications used IBM MDM UI, Lowes.com, HP ALM, SQL Developer

Confidential

PRODUCT MANAGEMENT--- Create strategies and detailed work plans in conjunction with various departments to launch the new VoIP service, right from the Proof of Concept all the way to launching the service in six months. Act as the Product Manager by taking complete ownership of all aspects of the product related to product features, integrations, partner collaborations etc.

APPLICATION MANAGEMENT--- Act as the WinCable Systems Administrator WinCable is a OSS/BSS package solution for small to medium size cable, internet and phone service providers in Canada and US along with its associated modules i.e. Addressable Controller AC and Automated Voice Response unit ARU . Responsibilities included creating all the backend services and packages for the application which translates to getting the customer the appropriate level of subscribed services and pricing. Act as a application SME to the accounting, sales, and marketing department for ad hoc/daily/weekly/monthly reporting needs as well helping the call centre and invoicing teams when they had trouble with the application.

INVENTORY MANAGEMENT---Develop long lasting relationships with vendors through which we buy our CPE Customer Premise Equipment . Create strategies, detailed work plan and work hands on in preparation, authorization, management, support, firmware installation and upgrades, purchasing and inventory control of digital terminals Motorola, Pace , VoIP ATA Linksys and Cable Modems Zhone .

Confidential

Support customers and installation technicians with network related issues by logging remotely in to switches Nortel Bay Stack, MRV, Cisco to check connection issues/status and provide with troubleshooting and resolution steps. Monitoring the network and high usage customers and running weekly and monthly reports and creating appropriate policy of action depending on the issue.

Confidential

Worked on support project involving Networking CCNA, CCNP, CCNT as well as Programming HTML, C, RDBMS, SDLC

COMMON EXPERIENCE ACROSS PROJECTS:

Project Management Office: Project effort model, budgeting, statement of work, staffing internally and through external vendors, weekly status reporting, risk and issue management.

Team Management: Provided leadership to the team in order to manage, mentor, motivate and monitor team performance, responsibilities and well being. Create and control change within the project, this means solving problems, generating new ideas, and implementing them as well as being open for feedback from the team. Determine where team members are best fitted with respect to their aspirations, skill set and project needs. Communicate useful information related to the project/organization to the team. Regularly seek out information related to the project from an organization perspective and look for relevant changes in the organizational environment and how it affects our project.

Client Vendor Collaboration: Work with clients, stakeholders, SMEs, partners, and vendors over a wide range project related work.

Training and Development: Hosted many End User/Manager Trainings for clients and internal teams.

Global Development Model: Worked on projects with a global delivery model.