SUMMARY

• An IT Professional with 13+ years of experience structuring Customer Service platforms with parallel experience providing support to system operations with extraordinary project management and organization skills.
• Has the ability to solve complex issues and problems dat allow customers to continue without loss of revenue.
• Possess a great work ethic, proven leadership and employee management skills, strong interpersonal, written and oral communications skills as well as a passion for learning.

AREAS OF EXPERTISE

• Web 2.0 Technologies
• Effective Communication
• Data Flow
• Data Warehousing
• Problem Resolution
• Data Modeling
• Content Management Systems
• MySQL
• Use Cases

PROFESSIONAL EXPERIENCE

Confidential - Irving, TX

Sql Developer

Responsibilities:

• Analyzed, Designed and Developed Interfaces in Microsoft SQL Server and the Microsoft Business Intelligence Stack (SSRS, SSAS and SSIS). Developed OLAP structures, reports, stored procedures and queries (metrics, charts, gauges) with T-SQL (Transact/SQL). Responsible for supporting the HR Shared Services using the Human Resource Service Management System (ServiceNow).
• Created and maintained existing Microsoft SQL Server Integration Services packages (SSIS), scripts, and other elements to move data from the Source System into multiple SQL Server 2012 databases. Developed queries, interfaces, and scripts in Teradata for clients and the business. Work closely with Project Managers, Technical Architects, Business Intelligence Analysts, Data Stewards, Database Administrators and support staff throughout an interface development process. Maintain confidentiality of all data.

Confidential - Dallas, TX

EDI Analyst / EFT Specialist

Responsibilities:

• Establish data file requirements for dependent verification projects. Test, process and monitor both incoming and outgoing data files for various clients across the organization’s platform. Analyze current processes and make recommendations for improvements.
• Provide ongoing technical support to the Client Services team. Write SQL reports as needed. Assist in research, problem solving and troubleshooting. Responsible for creating Electronic File Transfer secure connections between servers both internal and external.

Confidential - Irving, TX

Data Manager

Responsibilities:

• Support the Fleet Asset Management system. Responsible for tracking vehicle part usage within Fleet system. Track part warranty recovery via CCMS Asset Management System. Modified existing database system or suggest changes.
• Planned, coordinated and implemented security measures to safeguard information computer files against accidental / unauthorized damage, modification or disclosure.

Confidential - Plano, TX

Application Support Engineer

Responsibilities:

• Provide applications support and guidance, which may include service packs, upgrades,application code promotions (hot fixes), report modifications, Network Connectivity and release management tasks. Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production.
• Conduct platform and application monitoring, escalation, and alerting management on a 24/7 rotating team schedule. Work with project teams to investigate complex issues, provide trending analysis, and identify and implement solutions to re-occurring problems.

Confidential - Irving, TX

Project Coordinator

Responsibilities:

• Provides support for a staff of 15, including Directors, Managers, and Supervisors. Maintain a close working relationship with management to ensure the accuracy of the client data. Also, actively tracks client activities thru the use of multiple databases. Along with the company’s Project Managers, me streamline objectives in order to meet changing business needs and requirements. Employs analytical skills to ensure project documents are complete, current, and stored appropriately and prepared for engagement review and quality assurance. All while utilizing time management skill in a deadline intensive environment.

Confidential - Dallas, TX

Helpdesk Analyst

Responsibilities:

• Provide technical support to students, faculty and staff regarding computer equipment, peripherals and applications. Performs administrative functions, proper incident logging, status updates, and updates ofKnowledge Base and technical documentation. Provided password resets, adding, and removing users from Active Directory as needed. Was also responsible for adding and removing computers from the domain and supported Exchange and Microsoft Office issues.
• Well versed in Microsoft Windows XP, with some knowledge of Windows 7. Also, maintained software applications dat were essential to the operation of the campus.

Confidential - Irving, TX

Business Analyst

Responsibilities:

• Successfully created and executed test cases to troubleshoot client issues to determine if software was defective. Analyzed test data and documented each instance for quality. Maintained the Baking Support Mailbox to ensure client logs are opened in a timely manner.
• Also, serve as an information analyst and a liaison between the company and the clients.