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Support Analyst Resume Profile

SUMMARY

Self-driven, highly motivated, innovative, adaptable and eager to learn new technologies.

SKILLS

  • Languages: Python, Java, SQL, PL/SQL, T-SQL, Bash, KornShell, PHP, XML, HTML, CSS
  • Platforms: UNIX Solaris , Linux RedHat, SUSE, Ubuntu
  • Middleware: JBoss, ActiveMQ, RabbitMQ
  • Database: MySQL, SQL Server, Couchbase
  • Development Tools: PyCharm, Git
  • APM/Monitoring Tools: Compuware Dynatrace APM, Gomez APMaaS, Extrahop, Tealeaf,Uptime, Nagios
  • Miscellaneous:
  • Linux System Administration, Apache HTTP, Nginx, Data Mining, Log Analysis, Application Performance Monitoring, Server Monitoring, Automation, Chef, Distributed Enterprise Applications, NoSQL, Docker, Java EE, Jira, Salesforce

WORK EXPERIENCE

Confidential

Application Systems Analyst, Applications Management

  • Operations and project support for Neiman Marcus e-commerce systems
  • Provide system administration, analysis, support, installation and evaluation for application platforms and solutions to ensure reliability and production availability
  • Utilize server, database, and application performance monitoring tools and regularly consult application vendor support knowledgebase, tuning and troubleshooting guides
  • Maintain knowledgebase and create system and application architectural diagrams
  • Reference code repository to assist in troubleshooting test and production iss

Accomplishments:

  • Assisted in implementing and integrating Dynatrace APM to feed alerts into CA Spectrum's correlation engine
  • Developed a script that decodes and encodes F5 BIG IP persistent cookie value Python
  • Developed a XML RPC API wrapper for Confluence used for auto-updating wiki Python
  • Developed XML parser for extracting data from Dynatrace server profile Python
  • Developed a script to execute parallel and sequential startup of test environment application instances using Fabric Python

Projects:

Compuware Gomez APMaaS I was the project lead and main implementer. My duties consisted of implementing, integrating and setting up synthetic testing and reporting to monitor site performance and availability.

Environment: Linux RPM, DEB , JBoss, Java Enterprise Edition, Java, Apache HTTP, Akamai, Uptime, Dynatrace, WebSphere, Jira, Confluence, Oracle/Endeca Search, ATG Commerce, Extrahop, MySQL, Oracle, Eclipse, Git, Stash, Couchbase, NoSQL, Extrahop, Gomez APMaaS

Confidential

Applications Systems Analyst

  • Support, research, implementation, and maintenance of a high availability 24/7 multi-tiered fuel and retail transactional and cross-marketing system
  • Responsible for coordinating with the appropriate departments on research of and remedies for software bugs and issues found in QA, test, and production environments
  • Created tools, dashboards and scripts to parse logs and monitor applications
  • Maintained and designed shell scripts to test software functionality
  • Maintained and created test data for backend testing

Accomplishments:

  • Created application health monitoring dashboard that displayed key application and server performance metrics
  • Automated daily application performance reporting

Environment: Linux RPM , Java, Java Enterprise Edition, IBM WebSphere Application Server, JBoss, IBM Apache HTTP, Active Directory, Windows Server 2008. Microsoft SQL Server 2005/2008, Oracle, Magnolia CMS, Apache ActiveMQ, Salesforce, POS Systems, Fuel Control Systems,

Confidential

Support Analyst

  • Support of a robust appraisal and tax application suite
  • Ran and designed test scripts to test software functionality and constraints
  • Used a variety of test environments for black box testing in order to duplicate errors and troubleshoot the root cause of them
  • Worked closely with Quality Assurance and development teams in order to find best route for testing and assuring user acceptance
  • Designed and maintained SQL queries and stored procedures as well as performed database table backups.

Environment: Linux RPM , Windows Operating Systems including Windows XP, Windows Vista, Windows 7, Windows Server 2003, and Windows Server 2008. Microsoft SQL Server 2005/2008, IIS, ArcGIS, CAMA software

Confidential

Minilab Support Technician

  • Utilized Fujifilm minilab system to troubleshoot problems and provide solutions via telephone, as well as onsite reimaging and configuration of photo finishing software and hardware upgrades
  • Training new hires and updating technical knowledge base

Environment: Windows Operating Systems including Windows XP, Windows Vista, Windows 7, Microsoft Office

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