Summary

• Over 10 years of experience in various versions of Siebel from Siebel 6.0 to Siebel 8.1.
• Excellent experience in various aspects of development as Siebel Configuration, Siebel Web Services, EAI, Order Management, Pricing Procedures.
• Strong ability in requirements gathering, analysis, developing prototypes, writing technical design documents.
• Ability to design system architecture, frameworks, guidelines and communicating with rest of the team, assisting in deciding implementation timeframes.
• Extensive experience using third party tools and technologies to expose Siebel Data to third party systems using Java and .Net.
• Extensive experience in extracting, validating and transforming data from operational systems using various language and tools.
• Siebel Configuration, Business Process Designer, EAI and Siebel Java beans based integration mechanisms, ABS, HTTP Transports.
• Designing interfaces between Siebel and Various Middle Ware SeeBeyond, IBM MQ, WebMethods, WebLogic, TIBCO
• Extensive experience using OOProgramming, OOAnalysis, GOF Patterns, J2EE Patterns.
• Strong background in Web-Based application development with an emphasis on Java and related technologies. J2EE 1.3, JSP, EJB, XALAN, XERCES, STRUTS etc.

Technical Skills

Experience

Confidential

• Design integration solution to bring new acquired clients and processes into the core Siebel CRM system.
• Developed integration workflows and scripts to build new interfaces to move data from Siebel to external systems.
• Created custom Data Mapping scripts to map incoming and outgoing data.
• Custom Programs in Java and .Net based DLL's to facilitate integration of Siebel with external systems.

Confidential

• Siebel Performance Architect responsible for over all architecture review and recommendations.
• Responsible for all analysis and designs for performance improvements for various parts of the system including configurations, scripting, workflows and web services.
• Responsible for delivery of all write up and recommendations for all performance choke points.
• Code Review of the actual implementation.
• Setting Expectations with business and communicating the business benefit for the approaches taken.

Confidential

• Solution Architect responsible for delivering the Pricing and Order Management Process.
• Customizing the Siebel PSP Workflows and procedures to accommodate tiered discounting.
• As a solution architect responsible for all the Integration design integrating Siebel with all the back end systems and their online commerce site.
• Responsible for the Project Plan, resourcing, time lines and all deliverables.
• Responsible for the over-all delivery of the Project.
• Was the point of contact for the business stakeholders
• Was responsible for performance tuning, integration design tuning, enforcing best practices.

Confidential

• Email Response Rule based Custom Email generation for Support Centre
• Integration Siebel with Outlook using Java Program to facilitate Outlook integration using IMAP Protocol.
• Custom Programs in Java and .Net based DLL's to facilitate integration of Siebel with external systems.

Confidential

• Responsible for delivery of all integration related interfaces.
• Design, development and support of Email Response Modules.
• Custom Email generation workflows and custom email templates.
• Co-coordinating offshore and onshore development.
• Co-coordinating Production support and go live.

Confidential

• Co-coordinating the Siebel Web Services Integration team.
• Responsible for overall Integration Framework design, data contracts, XSD's etc.
• Build the base workflow and all associated components as a prototype to use as a reference implementation for all interfaces.
• Managing the testing Plan and unit test cases.

Confidential

• Templates eMail Workflows, Customizing Inbound and Outbound Communication Manager.
• Build SQL reports in DB2.
• Build Java Interface to talk to Siebel Object Layer and Lotus Notes DB.
• Custom Scripting for eMail logging mechanisms.
• Performance tuning Siebel Configuration to improve queries.
• Developing Workflows to post data to the WebLogic Server, using HTTP to update Account Data.

Confidential

• Responsible for design and delivery of the eMail response module.
• Co-coordinating offshore and onshore development.
• Migrating historic emails and attachment using EIM.
• Templates eMail Workflows, Customizing Inbound and Outbound Communication Manager.
• Customizing out of the box components to build custom functionality.
• Configure Email response views and applets, BC.

Confidential

• Scoping and identifying data migration requirements for Siebel 6 to Siebel 7.7 Upgrade.
• Identifying onshore and offshore resource requirements.
• Training developers for Siebel 6 to Siebel 7 upgrade.
• Designing and prototyping various migration strategies
• Identifying and migrating scripts from Siebel 6 to Siebel 7
• Mapping Siebel 6 entities to Siebel 7 and vice versa for production synchronization, wrote EIM scripts for Correspondence, activities and service requests.
• Identifying performance issues on VBC's and migrating VBC's to EBC's etc.
• Design and Build Email Response module for Secure and Non Secure Email.
• Build Web Services to access external claims information.

Confidential

• Designed and build Service Quotes based Email Notification System.
• Setting up and Managing Email Templates and Outbound Communications Manager.
• Runtime Events and Workflows to send email notifications based on various rules.
• Integration Objects and Siebel eScripts to migrate Email Templates and Notification rules to facilitate migration to various environments.
• Configuring Screens, Applets, Views, Drill downs etc.

Confidential

• Responsible for designing and building the DTV Order Management System, the overall architecture transport mechanisms along with appointment and truck roll management using ABS.
• Designing the Interface, XML Schema and implementing the interface between SeeBeyond and Siebel using Siebel eWay.
• Designing and developing an Error Logging service, to be used across the system for logging technical and business errors.
• Designed and build Web Services for ABS Invocation, XSD for message transport and streamlining error handling to open up ABS, for cross Enterprise calls.
• Designing and building Integration Objects and XML Schema for Integration with middleware.
• Other responsibilities included performance-tuning workflows, scripts, Integration Objects, XSLT Style sheets for Data Extraction from Incoming XML etc.
• Workflows to open up Appointment booking system. ABS , to create work order, truck roll activity.