Network Engineer Resume Profile

TECHNICAL ENVIRONMENT

Microsoft Server Suite 2012	SQL/Oracle	Network Troubleshooting
Microsoft SharePoint	LogMeI Rescue Technician	VoIP/Telecom Experience
Microsoft Office Suite 2007, 2010, 2013	Audacity	Microsoft Security Essentials
Microsoft Exchange/365	Ultra VNC	Trend Micro
Active Directory	Metaswitch Telecom	VMware
Ghost	Android Troubleshooting	TeamViewer
Windows Deployment Services	Windows XP, Vista, 7, 8	Media Converter 8
VB Programming	Malware Removal	Cisco/Avaya/Polycom IP Phones

RELATED EXPERIENCE

Confidential

Network Engineer

Integratio of VoIP services including soft-clients and physical handsets via SIP
Completed our transitio project from our legacy phone switch to a new, innovative softswitch. This consisted of the migratio of 14,000 customer lines from our EWSD switch to Metaswitch.
Coordinated installations by evaluating customer orders, plans, and technical specifications.
Planned and configured access nodes to facilitate maximum network efficiency.
Established voice and data networks by installing telecommunications equipment, routers, switches, multiplexors, rectifiers programming/testing features establishing connections and integrations following industry standards activating remote access tools coordinating with exchange carriers and other contractors.
Verified carrier services by testing circuits, equipment, and alarms identified call translatio issues and made necessary translatio adjustments to increase call flow efficiency.
Documented network infrastructure by labeling and routing equipment and cables creating configuratio diagrams and documenting call flows.
Used Metaswitch SAS to analyze call flows and protocols to troubleshoot various communicatio issues involved with call routing/setup.
Maintained telephone networks by troubleshooting and repairing outages testing network, back-up procedures updating documentation.
Maintained a safe work environment by following codes, standards, and legal regulations.
Worked with the AS400 and NISC billing system to update plant and customer records.
Completed routine maintenance and backups o routers, switches, and multiple layers of our Metaswitch Integrated softswitch.
Suggested offering virtualized computing for our subscribers due to high demand for low cost, low maintenance computing.
Worked directly with colleagues to teach them how the various computer systems throughout our organizatio work, and contributed to their learning of these systems.

Confidential

Helpdesk Technicia

Diagnosed and fixed hardware and software issues for students, faculty, and staff.
Used Active Directory to manage/create student and faculty accounts, reset passwords, enable/disable account activity
Aided i desig of a laptop checkout system, which included VB programming and Excel.
Maintained outstanding problem resolutio for every i use applicatio at the school, including but not limited to Microsoft Office Suite 2010 , Microsoft SharePoint, LogMeI Rescue Technicia Console, Blackboard, VIP, IMS, MCS, Acrobat, Adobe Suite, Trend Micro, Microsoft Security Essentials, Oracle, and Cisco Phone systems.
Assisted with managing the school's printing services. This includes installatio of new printers, troubleshooting, and training co-workers of how the printers worked.
Maintained highest resolutio rate amongst co-workers with all smartphone issues.
Used Microsoft SharePoint to efficiently track, maintain, and report trouble ticket status.
Developed technical knowledge base articles i SharePoint for publishing and in-house training.
Maintained and upgraded images using Ghost and Windows Deployment Services.
Consistently maintained outstanding customer and managerial feedback.

Confidential

IT Related Internship

As a intern, I provided on-site educatio training for teachers about new classroom interactive technologies. I also completed work orders i a timely manner for each school i the district.
Work orders include but are not limited to, Windows XP, Vista, and 7 issues, Novell, Gmail, Outlook, Server installatio and troubleshooting, SmartBoard troubleshooting, Projector troubleshooting, Elmo and Podium troubleshooting.
Assisted employees with formatting documents, e-mails, and web pages for the school district.
Aided i managing server and network infrastructure for nine public schools.
Assembled floor-mount servers, installed networking cable, and replaced multiple computer labs with new equipment.
Used Windows Deployment Services to install new operating systems i nine public schools.
Gained valuable basic networking and server knowledge from using Microsoft Server Suite 2012.
ADDITIONAL INFORMATIO My work ethic and trustworthiness are exemplary. I have constantly received commendations for my outstanding ability to explai technology i a way that non-technical people ca understand. I've worked diligently at every job to build my skillset to facilitate my desire to become a Business Analyst. I understand the role of a Business Analyst, and if give the opportunity, I am sure that my work-ethic, i conjunctio with my educatio and work experience, will help me make a significant impact withi any organization.

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